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    Director, Credit Administration - Raleigh, United States - Truliant Federal Credit Union

    Truliant Federal Credit Union
    Truliant Federal Credit Union Raleigh, United States

    1 week ago

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    Description
    Director, Credit Administration page is loaded

    Director, Credit Administration

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    remote type

    Hybrid Working

    locations

    Winston-Salem, NC

    time type

    Full time

    posted on

    Posted 3 Days Ago

    job requisition id

    R374

    Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions.

    Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.


    Our Promise to Our Teammates:

    Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

    Purpose of the Job

    The Director, Credit Administration is responsible for the overall leadership, performance, and administration of the Credit Union's direct consumer lending program and works in collaboration with all delivery channels.

    Provides direction and guidance to ensure effective management of the Credit Administration Underwriting, Process Fulfillment, and Post-Closing Admin teams.

    Accountable for implementing, identifying, enhancing, recommending, and monitoring lending strategies and tactics, pricing strategies, and efficient service delivery, while maintaining a member focused service culture and regulatory compliance.

    Essential Functions and Responsibilities

    Responsible for organizing, planning, and implementing the strategic activities of direct consumer lending and related ancillary products, ensuring programs are in line with overall Credit Union objectives and financial goals.

    Interacts regularly with the Senior Management Team, Credit Union Managers/Department Heads, and frontline/support employees to ensure overall credit union objectives are achieved and to maximize performance synergy across department lines and delivery channels, particularly as it relates to Consumer Lending, asset performance and related ancillary products.

    Directly oversees team of consumer lending professionals to include managers and staff and indirectly provides leadership support to other frontline managers/employees to ensure quality of work, smooth service delivery and adherence to the strategic direction of the credit union with the goal of facilitating an exceptional member experience related to the lending function.

    Provides leadership, guidance, and mentorship to lending leadership to foster a culture of accountability, continuous learning, and collaboration.

    Regularly assesses and leverages technological solutions and automation tools to streamline the member and staff experience related to loan origination, underwriting, post-close, and servicing functions.

    Partners with Product Strategy & Development department on the optimization of consumer lending products, services, and processes to meet the evolving needs of the members and industry.

    Monitors Key performance indicators (KPIs), service level agreements (SLAs), and operational metrics to identify areas for improvement and drive performance excellence.

    Manages risk, documentation, and production aspects of Credit Administration for Consumer Lending responsibilities including underwriting, processing, and servicing of consumer non-real estate loan products, including micro business loans.

    Manages third party vendors related to consumer lending activities on behalf of, and in the name of, the Credit Union.

    Responsible for vendor management and oversight, including execution of quality control plans and annual reviews.

    Develops and ensures budgetary controls with consistent department review and implements new methods and procedures to make the programs more efficient and cost effective.

    Develops and updates policies and procedures, compliance and improvement in all consumer lending functions; conducts research, development and implementation of all Consumer Lending programs.

    Ensures legal and regulatory compliance; stays aware of regulatory changes and industry best practices proactively.
    Evaluates credit scoring, risk models, and underwriting criteria to optimize decision-making and manage credit risk effectively. Implements strategies to expand access to credit while maintaining sound lending standards.
    Reviews portfolio performance, delinquency rates, and charge-offs, and takes proactive measures to address any issues or concerning trends.
    Assists with gathering and presenting requested documents and data for the annual regulatory examination.
    Acts as project manager or project lead as needed for areas of responsibility.
    Other Duties and Responsibilities
    Assists with other tasks and projects as assigned.
    Knowledge, Skills, and Abilities
    Must have strong understanding of standard concepts, practices, procedures, regulations and compliance within the loan origination environment, as well as services offered by the credit union
    Must have experience with multi-lending channel operations
    Must have a proven track record of product development and implementation
    Must have excellent communication skills in English, both verbal and written
    Must have intermediate knowledge on Microsoft Excel and Word
    Must have ability to understand all business processes within the credit union
    Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
    Must be able to motivate employees and build effective teams
    Must be resourceful and well organized, with strong attention to detail
    Must have good reasoning abilities and sound judgment
    Must have the ability to research and analyze various type of data information
    Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulation, or government law
    Must be able to maintain confidentiality
    Must be able to work in a general office environment
    Must be flexible and able to shift resources and priorities as required
    Must be able to complete all assignments with minimal supervision
    Should possess a strong commitment to providing excellent service to Truliant's members
    Physical Requirements
    Occasional

    standing, walking, bending, and stooping required
    Must

    be able to sit at a desk for long periods of time and use a computer
    Must

    be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds
    Frequent

    travel required
    Education and Background
    Bachelor's degree in business, finance or a related field required
    Minimum of 7 years consumer lending or related field experience, including leadership roles required
    Deep understanding of consumer lending products, underwriting practices, and regulatory requirements preferred
    If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant
    As a member of the Truliant family, you will enjoy the following full time benefits:
    No-cost employee Medical, dental, vision coverage
    Prescription benefits (including mail order)
    Paid holidays and Paid Time Off (PTO)
    401(k) plan with contribution matching
    Retirement/pension plan
    Paid community involvement volunteers hours
    Paid group life Insurance
    Teammate loan discounts
    Tuition reimbursement
    Short and long-term disability
    Health & Wellness program
    Teledoc (physician video conferencing)
    Onsite fitness facilities or health club reimbursement
    Employee Assistance Program (EAP)
    Medical flexible spending account
    Dependent care flexible spending account

    Get In Touch


    Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

    Why work here?

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
    About Us

    Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our teammates make that happen daily.

    Through their diverse perspectives and backgrounds, our teammates come together to craft the best experience for every member wherever they are on their financial journey.

    Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

    #J-18808-Ljbffr
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