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    Assistant Branch Manager - Chandler, United States - First Credit Union

    First Credit Union
    First Credit Union Chandler, United States

    3 weeks ago

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    Description

    This job was posted by : For more information, please see:

    AZ CENTRAL TOP COMPANIES TO WORK FOR IN ARIZONA 2020, 2021, 2022, 2023

    Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes we might be a good fit for you

    We are proud of our history Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success. We've been committed to helping people do cool things like establish credit, finance their first car and even learn how to balance a checkbook for a really long time well, since 1929 anyway. How cool is that? Were proud that we are Arizona's FIRST credit union and were still as dedicated to delivering quality products and services to our members now as we were back then. Our commitment to creating a People Helping People culture is as strong as ever.

    We are looking for people who enjoy helping others, building relationships, crave a culture of mutual support and want to strengthen our team with their unique qualities. Become part of the First Credit Union team by applying for our Assistant Manager opportunity.

    *Summary/Objective * Responsible for assisting Branch Manager in guiding the branch staff by providing quality service to members, through sales and service of products with the expectation of meeting or exceeding branch and individual goals. This person requires an ability to communicate effectively with prospective and current members and to represent the credit union in a positive manner that supports our FIRST values.

    *Essential Functions * Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Thorough knowledge of Credit Union products and services.

    Assist Branch Manager in maintaining a highly motivated, well-trained staff along with maintaining effective employee relations.

    Ability to problem solve within established policies and procedures, with the understanding and compliance of all state and federal regulations and laws.

    Experience in ensuring compliance with all governing regulations, especially Bank Secrecy Act requirements including: Currency Transaction Reports and monitoring and reporting as appropriate any suspected suspicious activity. Also, knowledge of Office of Foreign Asset control (OFAC) requirements.

    Monitor quality of service for members and ensure that employees are maximizing opportunities to sell products. Educate and refer beneficial products/services.

    Assist in managing the security and safety of the branch, by upholding security and safety policies and procedures. Educate/alert staff regarding practices.

    Represent and promote the Credit Union professionally and positively within the community.

    Ensure compliance, accuracy with all internal controls in alignment of established policies and procedures.

    Ability to handle confidential/sensitive information in a professional manner.

    Effectively communicate changes, issues, questions, updates, between staff, manager and solutions teams.

    Competencies

    Superb customer service orientation.

    Strong numeric ability.

    Accuracy and attention to detail.

    Computer proficiency.

    Stress management/composure.

    Good listening and communication skills.

    Honesty and integrity.

    Teamwork.

    Leadership and supervisory skills.

    *Supervisory Responsibility * This position is responsible for supervising branch staff, coaching as assigned by Branch Manager.

    *Work Environment * This job operates in a branch setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Phys cal presence in the branch setting is required.

    *Physical Demands * This position requires manual dexterity, the ability to lift and/or move up to 25 pounds. This position requires bending, stooping, or standing as necessary.

    *Position Type/Expected Hours of Work * Ability to work flexible schedule Monday through Friday.

    *Travel * Periodic travel to other FCU locations may be required.

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