- Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports.
- Manage and implement projects relevant to the specialist area.
- Manage, develop, and coach a team of staff and implement performance management solutions where required.
- Develops and motivate the team to help ensure the delivery of function and business targets.
- Assess situations, issues, and opportunities and escalate when appropriate.
- Acting as a point of escalation on complex issues and providing appropriate support to other team members
- Maintain confidentiality in all business-related matters.
- Liaise with colleagues to ensure best practice and continual improvement in the delivery of service to the business.
- Establishes productive relationships and networks at the Senior Management level to build and maintain customer relationships.
- Responsible for managing budget/ P&L to maintain spending in line with budgetary limitations.
- Makes decisions which impact on the success of assigned projects i.e., results, deadlines and budget.
- Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization.
- Experience managing a P&L.
- Experience managing SLAs, KPIs, and performance metrics.
- Report the monthly Risk Impact Assessments (RIA) including their effects and the scope of the report.
- Experience in dealing with and influencing multi-tier management.
- You must be authorized to work in the United States.
- Advanced academic background, preferably to good degree level or equivalent.
- Proven track record of work experience in a challenging commercial environment.
- ServiceNow experience.
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Service Manager 2 - Tuscaloosa, United States - Computacenter
Description
About the roleRoles at this level will be fully accountable for their own work, establish their own milestones, team objectives, and will delegate assignments.
Location: Vance, Alabama
What you'll be doing
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.
About us
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We're a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country's best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.
