Jobs
>
Nashville

    Customer Operations Director - Nashville, United States - AdPost

    AdPost
    AdPost Nashville, United States

    4 weeks ago

    Default job background
    Description

    Target start date:
    Early June

    Compensation:

    90K base/10K commission eligibility

    Company Description
    AdPost is backed by 15 years of leadership experience building revenue-generating tools and products for publishers. Our marketing platform provides local marketing and advertising solutions to thousands of small to medium-sized businesses (SMBs). AdPost's directory-driven marketing technology effortlessly monetizes a publisher's community influence. AdPost creates localized business listings for publishers.

    Publishers then share in the revenue from the omnichannel marketing solutions that can be accessed by businesses who claim listings.

    Getting started with marketing can be difficult, especially for business owners who have little time. AdPost is effortless–it does the work for its customers through several key features and capabilities.

    Publishers and local businesses benefit from integrated direct sales teams, native advertising, personalized profiles and deals pages, a Trusted Business directory, email and SMS campaigns, and more.

    Through a user-friendly dashboard and custom reporting, you and your customers will see what's working and what's not to optimize spend and increase revenue for both.

    Job Description

    We are seeking a dynamic and experienced Customer Operations Director to drive our customer service strategy and enhance our SaaS business's performance.

    The ideal candidate will have a proven track record in organizing systems to analyze customer outreach data and translating those insights into actionable strategies that boost product development and net dollar retention.

    Key Responsibilities
    Upsell and retain customers.
    Act as an escalation point for clients.
    Lead the development and execution of customer engagement strategies in the marketing and ad tech sectors.
    Drive the creation of personalized and targeted customer experiences, ensuring alignment with our SaaS products.
    Organize and analyze customer interaction data, focusing on marketing and ad tech clients, to identify trends and preferences.
    Translate data insights into actionable strategies, informing product enhancements that cater specifically to our niche clientele.
    Provide a specific example where data analysis influenced a product enhancement, resulting in increased market share and client satisfaction.
    Collaborate cross-functionally to optimize revenue streams, leveraging customer insights to identify upsell and cross-sell opportunities.
    Implement retention strategies based on customer behavior analysis, ensuring long-term client relationships and maximizing customer lifetime value.

    Qualifications
    Bachelor's degree in Business, Marketing, or related field; Master's degree preferred.
    Proven experience in customer ops leadership, with a focus on data-driven decision-making.
    Strong analytical skills and the ability to transform data insights into actionable strategies.
    Exceptional communication skills, with the ability to articulate complex data-driven concepts clearly.
    Experience managing and leading a team is critical to the success of this role.

    Additional Information

    Location:
    Hybrid in Nashville, TN is a huge plus, but may make an exception for the right candidate
    Competitive salary and performance-based bonuses
    9 company holidays
    Healthcare benefits
    401k
    Learning and career growth opportunities
    Regular company outings - lunch and happy hours

    We are an equal opportunity employer and value diversity at our company.

    We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    #J-18808-Ljbffr
  • Tennessee State University

    Director of Operations

    1 week ago

    Tennessee State University Nashville, United States

    Bachelor's degree required, Masters degree preferred. Prior Division I coaching experience preferred. Knowledge of, and adherence to NCAA, OVC rules as well as University policies and guidelines. Minimum Qualifications/ Experience Team Travel Coordin Director, Operation, Basketba ...

  • Ciresi & Morek

    Director of Operations

    2 weeks ago

    Ciresi & Morek Nashville, United States

    We are currently assisting our Tier 1 automotive customer with a Director of Operations search near Nashville, TN. This position will be responsible for managing daily operations and ensuring strong employee engagement for a large workforce. This position will also be expected to ...

  • Rainbow Tree Company

    Director of Operations

    3 weeks ago

    Rainbow Tree Company Nashville, United States

    Director of Operations - Project Manager · Growth Solutions (a division of Rainbow Companies) is seeking a · Director of Operations · to join our team Growth Solution is innovating the way trees growing near utility infrastructure are managed and cared for. Growth Solutions op ...

  • AEG

    Director of Operations

    6 days ago

    AEG Nashville, United States

    Alliance Highway Safety is a full-service marketing company that specializes in entertainment venue activation. We operate at over 600 venues each year to spread our client's community messaging. Our events happen across the country at a variety of established events such as mino ...

  • Elevate Services

    Director of Operations

    3 weeks ago

    Elevate Services Nashville, United States

    ABOUT ELEVATE: · Elevate is a best-in-class sports and entertainment consulting firm, providing proven, innovative solutions to organizations across the international sports and entertainment landscape. Elevate provides thoughtful insights that empower sports teams, leagues, bra ...

  • Money Fit by DRS

    Director of Operations

    3 weeks ago

    Money Fit by DRS Nashville, United States

    Title: · Director of · Operations · Purpose: Responsible for the delivery of safe, reliable transportation to the community while controlling costs and ensuring regulatory compliance. Accountable for the control, guidance, and direction of the transportation department, which i ...

  • Michael Page

    Director of Operations

    3 weeks ago

    Michael Page Nashville, United States

    Our client is looking for an experienced Project executive to lead concrete and light industrial construction in Nashville. This role will offer long term development and provide the successful candidate with further professional progression and lead your own business. · Client ...

  • AEG

    Director of Operations

    5 days ago

    AEG Nashville, United States

    Alliance Highway Safety is a full-service marketing company that specializes in entertainment venue activation. We operate at over 600 venues each year to spread our client's community messaging. Our events happen across the country at a variety of established events such as mino ...

  • Ciresi & Morek

    Director of Operations

    1 week ago

    Ciresi & Morek Nashville, United States

    We are currently assisting our Tier 1 automotive customer with a Director of Operations search near Nashville, TN. This position will be responsible for managing daily operations and ensuring strong employee engagement for a large workforce. This position will also be expected to ...

  • Michael Page International

    Director of Operations

    3 weeks ago

    Michael Page International Nashville, TN, United States

    Opportunity to Lead your own Division with full creative controlStrong pipeline of Ground Up projects throughout the Nashville marketAbout Our ClientThis contractor has been in the Nashville market for over 10 years with steady growth and development. With Nationally recognized p ...

  • Better Talent by Laveer & Co.

    Director of Operations

    6 days ago

    Better Talent by Laveer & Co. Nashville, United States

    COMPANY OVERVIEW: · We're looking for dreamers who are even better executors - who see both the big picture and the small details. · What is it that we do? · At Beckon, we help real estate investors find, furnish, market, and manage their investment property portfolio. With a s ...

  • Davidson Transit Organi

    Director of Operations

    3 weeks ago

    Davidson Transit Organi Nashville, United States

    Job Description · Job Description · Title: · Director of · Operations · Purpose: · Responsible for the delivery of safe, reliable transportation to the community while controlling costs and ensuring regulatory compliance. Accountable for the control, guidance, and direction ...

  • Music City Detox

    Director of Operations

    1 week ago

    Music City Detox Nashville, United States

    Job Description · Job Description Description: Our Nashville rehab programs & addiction treatment center provide flexible and accessible options, combining counseling, therapy, and support groups to help individuals overcome substance abuse or dual diagnosis disorders while main ...

  • Staffosaurus

    Director of Operations

    3 weeks ago

    Staffosaurus Nashville, United States

    About the job Director of Operations · About Us · We are a Behavioral Health group specializing in substance use disorder and co-occurring issues. Our facility strives to provide the highest quality of care, using evidence-based treatment, medical staff, and licensed therapists ...

  • EVORAA HOLDINGS LLC

    Director of Operations

    2 weeks ago

    EVORAA HOLDINGS LLC Nashville, United States

    Our Nashville rehab programs & addiction treatment center provide flexible and accessible options, combining counseling, therapy, and support groups to help individuals overcome substance abuse or dual diagnosis disorders while maintaining their daily responsibilities. · Provides ...

  • Tricon Residential

    Director, Operations

    3 weeks ago

    Tricon Residential Nashville, United States

    Tricon Residential Inc. (NYSE: TCN, TSX: TCN) is an owner and operator of a growing portfolio of more than 36,000 single-family rental homes in the U.S. Sun Belt and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local com ...

  • Refined Technologies, Inc.

    Director of Operations

    1 week ago

    Refined Technologies, Inc. Nashville, United States

    At Refined Technologies, we believe operating with an · eternal purpose fuels excellence · . This guides everything we do; it gives us a purpose that is greater than ourselves. RTI is the leader in the chemical cleaning segment of the refining industry, providing patented chemi ...

  • Ciresi & Morek

    Director of Operations

    3 weeks ago

    Ciresi & Morek Nashville, United States

    We are currently assisting our Tier 1 automotive customer with a Director of Operations search near Nashville, TN. This position will be responsible for managing daily operations and ensuring strong employee engagement for a large workforce. This position will also be expected to ...

  • Michael Page International

    Director of Operations

    3 weeks ago

    Michael Page International Nashville, United States

    Opportunity to Lead your own DivisionStrong pipeline of Ground Up projects throughout the Nashville marketAbout Our ClientThis contractor has been in the Nashville market for over 20 years with steady growth and development. With Nationally recognized project, desire hard-working ...

  • Ciresi & Morek

    Director of Operations

    2 weeks ago

    Ciresi & Morek Nashville, United States

    Ciresi & Morek is an · AWARD-WINNING SEARCH FIRM · who strategically partners with our clients to recruit exceptional talent globally. Our customers include Fortune 500, the world's top PE Firms and the largest privately held companies. Our proven process and capabilities allow ...