IT Sr. Technical Specialist - Waukegan, United States - Viva USA Inc.

Viva USA Inc. Waukegan, United States

2 weeks ago

Description

Title:
IT Sr. Technical Specialist - Onsite

Description:
The IT Sr. Technical Specialist is responsible for aligning technology solutions with business strategies, working principally with senior management.

Acts as the principal designer for major systems and their subsystems utilizing a thorough understanding of available technology, tools and existing designs.

Duties:

Partner with the functional groups within the IT organization to communicate and clarify business needs, contribute to development of long-range system plans, and ensure products and services are aligned with business needs.

Provides strategic consultancy support to customers in defining or designing business processes and researching and identifying enabling technologies based on customer requirements.

Actively seek ways to apply technology to business processes, researching and providing information on technical trends and competitors' practices relevant to the assigned client business.

Assess near-term needs utilizing structured interview processes to establish business priorities, consult with technical subject matter experts and develop alternative technical solutions; advise on options, risks, costs versus benefits, and impact on other business processes and system priorities.

Ally with other IT functional areas to remain apprised of project status, and inform customer management of progress; conversely, keep the IT group's technology and service managers aware of user issues and potential potholes or resolve conflicts.

Develop, motivate, and provide direction to technical team in a way that facilitates the creation of a team environment and enables team to fulfill the department's operation objectives.

In specialized systems (i.e. SAP) effectively set options to change the way the program works (configuration responsibilities). Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Required:
Bachelors Degree/10-13 years experience

The Sr. IT Specialist will have a client area across multiple countries, multiple divisions and multiple domains. This position will lead the offshore and onsite teams from service partners. The BSS Run Sr. IT Specialist manages the team and related delivery activities for Global, Divisional and local systems. Leads the partnership of the Run function with BRMs and Regional IT contacts. Provide oversight of business requirements. Leverages key strengths from all teams, client and Provider alike.

Strong experience in SAP ERP environment, in the areas of SAP-SCM (Production Planning, Production Execution and Quality Management), SAP-PTP (Direct & Indirect Procurement and Accounts Payables), SAP-APO, and SAP-Ariba.

Experience in SAP SRM is a plus. Ability to effectively communicate with Business users and work with offshore teams. This role leads all support related activities.

This includes the following:
Accountable for end-to-end support. Reports regularly on performance. Monitors service level infractions. Develops new Service Level Agreements (SLAs) and metrics, as needed. Works across stakeholders to gain agreement on new SLAs and / or metrics.

These actions ensure that service levels are maintained and continually improved and that any problems with the day-to-day delivery of services are minimized.

Harmonizes and motivates team members.

Duties:

Provides oversight and management of the following core job responsibilities as follows: Escalates if provider is unable to meet demand.

Plans, executes and evaluates work to time, cost and quality targets. Assesses and evaluates risk. Communicates effectively, both formally and informally. Demonstrates leadership. Facilitates collaboration between stakeholders who have diverse objectives. Understands the relevance of own area of responsibility/specialism to the employing organization. Takes client requirements into account when evaluating proposals. Manages communication and negotiation with supplier to obtain required solution design and sizing (hours effort). Takes account of relevant legislation, compliance requirements, and industry regulations. Stays current with industry advancements and direction of domains supported. Thinks strategically, leveraging knowledge of domain needs across client. Is accountable for effective systems operations. Conducts regular service reviews. Manages and audits service provider performance and productivity relative to SLAs. Ensures compliance with clientpolicies, procedures, and quality requirements.

Interfaces directly with the business including understanding concerns, defining requirements, engaging the business for testing as needed and communicating incident status in business terms from information provided by the support teams.

Acts as point of contact where input is needed to support audits or CAPAs.

Works with global team to identify continuity/disaster recovery requirements are in place and assists in executing disaster recovery tests as needed.

Reports results of business continuity testing to the business.

Manages business and support team, using good communication and teamwork to ensure collaboration among all IT teams for the good of the business.

Manages IT process compliance with corporate, divisional and local policies and procedures. Enforces audit compliance policies and standards.

Required:
Degree in IT and/or complimentary business degree.

Work Experience At least 10-13 years of experience in IT, preferably in the health care industry. Prior management experience. Problem determination (experience in root cause analysis) and problem resolution skills. Strong collaboration and partnering skills.

Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders.

Knowledge of business environment, service requirements and culture.

Process skills; an understanding of process costs, ability to work with Service Provider to ensure effective operations and agreed upon service levels.

Ability to accomplish results through others particularly by establishing relationships. Ability to be firm but fair with regard to operational deliverables.

Note :
8:00AM - 4:30PM

Mandatory skills:
health care industry,
Prior management,
Problem determination, problem resolution,
disaster recovery tests, disaster recovery requirements,
audit compliance policies, audit compliance standards,
structured interview processes, costs versus benefits, business processes, business requirements,
SAP, SAP ERP, SAP-SCM, SAP-PTP, SAP-APO, SAP-Ariba, SAP SRM

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment.

The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran.

Please contact us at for any complaints, comments and suggestions.

Contact Details :
Account co-ordinator: Dinesh Kumar Udaya Kumar

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008

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