Jobs
>
Washington, D.C.

    Help Desk Staff/ Specialist - Washington, United States - PBG Consulting

    PBG Consulting
    PBG Consulting Washington, United States

    4 hours ago

    Default job background
    Description

    Job Description

    Job Description

    Title: Helpdesk Staff/Specialist

    Location: Onsite Washington, DC

    Key Responsibilities:

    • This vital position is responsible for providing direct support to end users onsite and remote, and tracking all Help Desk metrics every week, including some new/open incidents, classification of incidents by tier and assigned group, and number of resolved instances.
    • Receive customer Help Desk phone calls, service requests and in-person walk-ins for support.
    • Process Help Desk tickets with the Helpdesk Staff/Specialist serving as the single point of contact for support for the end user
    • Provide direct production support services for application users by responding to operational problems that are funneled to the team via the customer's helpdesk ticketing system, ServiceNow.
    • Work with the functional areas of the PTT IT team to provide Tier 2 and 3 customer support
    • Responsible for maintaining FAQs for questions or queries from users and SOPs for common issues encountered during the support process with detailed analysis and resolution steps.
    • Other duties as assigned.

    Required skills & experience:

    • Associate degree and 5+ years of relevant experience
    • Experience with the ServiceNow ticketing system is required.
    • Ability and flexibility to support a rotating 24/7 schedule
    • Ability to work 100% onsite at GSA Headquarters in Washington DC
    • Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.
    • Friendly presence, helpful attitude, good interpersonal skills, empathy, and ability to work well with others.
    • Azure AD (portal) administrator skills, Windows 11 management, basic networking, wifi/ethernet troubleshooting,
    • Excellent Microsoft Office skills (Word, Excel, and other applications)
    • Knowledge of G Suite applications (Sheets, Docs, Slides) a plus
    • Ability to train end users on frequently asked technical issues.
    • Ability to provide technical assistance and support over the phone.
    • Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it.
    • U.S. Citizenship
    • Ability to obtain and maintain a Public Trust

    Professional Skills

    • Strong analytical and problem-solving skills
    • Highly detail-oriented and productivity-oriented
    • Organized, timely, and customer service oriented.
    • Ability to work well independently and in a team setting.
    • Adaptability, flexibility, and ability to deal with ambiguity and change.
    • Excellent attention to detail.
    • Excellent problem-solving and troubleshooting abilities.
    • Effective communication and collaboration skills.
    • Sound business ethics, including the protection of proprietary and confidential information.
    • Ability to work with all levels of internal staff, as well as outside clients and vendors.
    • Skilled communicator with clients and employees.
    • Excellent verbal, interpersonal and written communication skills.
    • Team player with the ability to work in a fast-paced environment.
    • Demonstrated outstanding level of professionalism in providing client support, including ability to exercise good judgment, discretion, tact, and diplomacy.

    #WHYPBG:

    PBG is a leading small business provider specializing in Strategy and Design and Digital Transformation services for National Security and Federal Civilian clients.

    We have successfully built a company culture based on our single most important asset - our employees. At PBG we are passionate about employee engagement and make it our business to provide our employees a range of challenging and rewarding opportunities that align with business strategy, promote teamwork and inspire innovation. A job is where you are spending most of your day, so PBG believes in making it a fun, collaborative, and productive environment. We want our employees to have the opportunity to grow and be part of a company that is making a lasting contribution to our customers.


    Diversity & Inclusion

    PBG celebrates diversity and is proud to provide Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetics, disability, or protected veteran status. In addition to federal law requirements, PBG complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

    Disclaimer:

    This job description reflects management's assignment of essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

    Job Posted by ApplicantPro
  • VHC Health

    Staff Development Specialist

    1 week ago

    VHC Health Arlington, United States

    Staff Development Specialist (Clinical Nurse Educator), Outpatient Pavilion · Job Description · Purpose & Scope: · The Staff Development Specialist I is involved in the training and professional development of staff at all levels of the organization. Unit based Staff Development ...

  • Mozilla

    Staff Product Analytics Specialist

    1 day ago

    Mozilla Washington, United States

    Why Mozilla? · Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years. We make pioneering brands like Firefox, the privacy-minded web browser, and Pocket, a service for keeping up with the best content on ...

  • Amentum

    Staff Action Control Specialist

    2 weeks ago

    Amentum Arlington, United States

    Amentum is currently searching for a Senior Staff Action Control Specialist to join our team at the Pentagon, Arlington, VA to support our HQDA G-3/5/7 Support Services contract. · **Job Duties and Responsibilities:** · + Provide expertise in task management and processing acti ...

  • Chenega Corporation

    Staff Environmental Specialist

    2 weeks ago

    Chenega Corporation Washington DC, United States Part time

    Overview · Come join a company that strives for Extraordinary People and Exceptional Performance Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services' company, is looking for an Environmental Protection Specialist to work as part of a team supporting the D ...

  • QED Systems, LLC

    Staff Action Control Specialist with Security Clearance

    1 week ago

    QED Systems, LLC San Francisco, United States Permanent

    Staff Action Control Specialist · Full Time · Professional · Arlington, VA, US QED Systems, LLC, is currently recruiting for a Senior Staff Action Control Specialist to join our team at the Pentagon, Arlington, VA to support our HQDA G-3/5/7 Support Services contract. Duties: Pro ...

  • Virginia Hospital Center

    Staff Development Specialist, Inpatient Rehabilitation

    9 hours ago

    Virginia Hospital Center Arlington, United States

    Staff Development Specialist, Inpatient Rehabilitation · Staff Development Specialist, Inpatient Rehabilitation · Job Description · Purpose & Scope: · The Staff Development Specialist I is involved in the training and professional development of staff at all levels of the org ...

  • Dhara Consulting Group

    Staff Action Control Specialist

    2 weeks ago

    Dhara Consulting Group Pentagon, United States

    Today · - Top Secret/SCI · - Business - Support · - Pentagon, DC** (ON-SITE/OFFICE)** · Staff Action Control Specialist · Full Time · Professional · Arlington, VA, US · QED Systems, LLC, is currently recruiting for a Senior Staff Action Control Specialist to join our team at the ...

  • Decisive Point Consulting Group

    Staff Action Control Specialist

    2 weeks ago

    Decisive Point Consulting Group Arlington, United States

    We are currently recruiting for a Senior Staff Action Control Specialist to join our team at the Pentagon, Arlington, VA to support our HQDA G-3/5/7 Support Services contract. · Duties: · + Provide expertise in task management and processing actions through the Enterprise Task ...

  • Kaiser Permanente

    Medical Staff Office Specialist III

    6 days ago

    Kaiser Permanente Hyattsville, United States

    Job Summary: · Requests and reviews primary source information and verifications, with regular review from manager. Identifies and plans for resolution of standard and nonstandard gaps in vendor relationships and escalates, as needed. Serves as a main point of contact for externa ...

  • QED Systems LLC

    Staff Action Control Specialist

    2 weeks ago

    QED Systems LLC Arlington, United States

    QED Systems, LLC, is currently recruiting for a **Senior Staff Action Control Specialist **to join our team at the **Pentagon, Arlington, VA** to support our **HQDA G-3/5/7 Support Services** contract. · **Duties**: · - Provide expertise in task management and processing actions ...

  • Belay Technologies

    Staff Support Specialist

    3 weeks ago

    Belay Technologies Annapolis Junction, United States

    Job Description · Job DescriptionBelay Technologies has been voted Baltimore Business Journal's (BBJ) Best Places to Work 2019, runner up in 2020 and a finalist in 2021 · Belay Technologies is seeking a Staff Support Specialist (SSS). The SSS will provide executive level administ ...

  • SilverTech

    Specialist (m/f/d) | Thoracic Surgery (8919) - Successfully apply in 3 minutes

    2 weeks ago

    SilverTech Arlington, United States

    At the earliest possible date, we are looking for a specialist (m/f/d) in thoracic surgery for a client in Bavaria. The academic teaching hospital is a major provider with approximately 500 beds. The medical department of thoracic surgery is part of the lung center. Approximately ...

  • Radiant Ventures

    Senior Physician

    2 weeks ago

    Radiant Ventures Arlington, United States

    Our client is currently seeking a senior physician (m/f/d) for psychiatry and psychotherapy in full-time or part-time at the earliest possible date in Arlington. The facility had approximately [number] beds at the end of [year] and employed around [number] staff. YOUR RESPONSIBIL ...

  • MEDSTAR HEALTH

    Ambulatory Nurse Coord

    2 weeks ago

    MEDSTAR HEALTH Washington, United States Full time

    Coordinates the operations of designated ambulatory practice(s) associates. Supervises clinical and support staff. Provides direct patient care and assists physicians with patient care. Develops, implements, and maintains operational policies and procedures in consultation with p ...

  • Kaiser Permanente

    Medical Staff Office Specialist Iii

    1 week ago

    Kaiser Permanente Hyattsville, United States

    **Job Summary**: · **Essential Responsibilities**: · - Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team ...

  • SJCS

    DC Team Leader Res

    6 days ago

    SJCS Washington, United States

    Job Details · Description · Job Summary: · The overall objective of this position is to support the individual needs and desired outcomes of the people with disabilities served whether in directly operated group homes or supported living arrangements. Services provided should ...

  • Capital City Public Charter School

    Information Technology End User

    3 weeks ago

    Capital City Public Charter School Washington, United States Full time

    Job Description · Capital City is looking for innovative, experienced, and passionate staff members · At Capital City, we challenge the status quo every day. Our staff are skilled, compassionate, solutions-oriented, and unwavering in their commitment to give children of all ages, ...

  • Capital City Public Charter School

    High School Director of Student Services

    3 weeks ago

    Capital City Public Charter School Washington, United States Full time

    Capital City is looking for innovative, experienced, and passionate staff members for the school year · At Capital City, we challenge the status quo every day. Our staff are skilled, compassionate, solutions-oriented, and unwavering in their commitment to give children of all ag ...

  • Veterans Benefits Administration

    Acquisition Utilization Specialist

    4 weeks ago

    Veterans Benefits Administration Washington, United States

    Summary · The Acquisition Utilization Specialist serves in the Acquisition Division (AD), Office of Mission Support (OMS), Veterans Benefits Administration (VBA). The Acquisition Specialist reports to a Supervisory Acquisition Specialist and serves as a member of an Acquisition ...

  • U.S. Capitol Police

    Peer Support Specialist

    4 weeks ago

    U.S. Capitol Police Washington, United States

    Summary · The United States Capitol Police (USCP) safeguards the Congress, Members of Congress, employees, visitors, and Congressional buildings and grounds from crime, disruption, and terrorism. We protect and secure Congress so it can fulfill its constitutional and legislative ...