Jobs
>
San Diego

    Customer Service/Administrative Support - San Diego, United States - ZEIDERS ENTERPRISES INC

    ZEIDERS ENTERPRISES INC
    ZEIDERS ENTERPRISES INC San Diego, United States

    3 weeks ago

    Default job background
    Description

    Job Title:
    Customer Service/Administrative Support

    Summary

    Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrative support functions.

    Essential Duties and Responsibilities

    Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff


    Provide general, basic information and referral of customers to military and community resources, utilizing other FFSP staff for more in-depth, complicated requests for information.

    Enroll and schedule customers in briefs, workshops, classes, and individual appointments, when not provided through centralized scheduling.

    Provide administrative and clerical services

    Provide a variety of administrative and clerical support functions, e.g., finalizing official correspondence, preparing military messages, making travel arrangements, distributing mass mailings, managing files, receiving messages for staff

    Ensure that information and referral services provided are entered and counted in FFSMIS

    Provide a variety of Counseling and Advocacy Program administrative support functions, e.g., preparing and finalizing official correspondence, data entry, attending and taking minutes at meetings, scheduling appointments, screening and directing potentially distraught or difficult callers or walk-in clients, managing files, maintaining referral and community resource directories

    Supervisory Responsibilities

    This job has no supervisory responsibilities.

    Required Education and/or Experience Qualifications

    High school diploma or GED

    Experience working with computers and office automation software

    Knowledge of basic customer service skills

    Ability to handle multiple tasks and determine priority of tasks

    Strong verbal and written skills

    Possess a general knowledge base of community and military resources

    Ability to follow directions carefully and understand complex protocols

    Ability to take and prepare meeting minutes, prepare correspondence, and accurately enter data into required data systems

    Knowledge of military lifestyle, ranks, and organizations

    Preferred Qualifications


    Professionalism - Tactfully approaches others; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.


    Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.


    Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

    Other Skills and Abilities

    This position requires access to U.S. Government facilities and systems.

    U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required.

    Competencies

    To perform the job successfully, an individual should demonstrate the following competencies :

    Ability to work both independently and as part of a team.


    Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.


    Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.


    Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

    Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.


    Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.


    Physical Demands:
    Works in office areas. Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computers, telephones, copiers, printers, and other office equipment. The employee must occasionally lift and/or move up to 10 pounds.

    Work Environment:

    The physical demands and work environment characteristics described here represent those employees encounter while performing the essential functions of this job.

    Reasonable accommodations may be enabled for individuals with disabilities to perform the essential functions.

    The noise level in the work environment is usually quiet.

    Zeiders Enterprises, Inc. is an Equal Opportunity Employer


    Pay Rate:
    $18.04

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)
  • Insight Global

    IT Support Administrator

    6 days ago

    Insight Global San Diego, United States

    Position: IT Support Administrator · Pay: $30/hr - $38/hr · Duration: 6 month contract w/ extensions (potential for conversion) · Location: San Diego, CA (Onsite 5 days a week) · Desired Skills and Experience: · Proven Tier 1&2 support experience within an enterprise environment ...

  • Prudential Financial

    Sales Support Administrator

    4 days ago

    Prudential Financial San Diego, United States

    Job Classification: · Sales - SalesAt Prudential, we measure our long-term success on our ability to deliver value for shareholders, · meet customer needs, and attract and develop the best talent in the industry. We offer an inclusive work environment where all associates can dev ...

  • Commander, Navy Installations

    administrative support specialist

    3 weeks ago

    Commander, Navy Installations San Diego, United States

    Summary · You will serve as a ADMINISTRATIVE SUPPORT SPECIALIST in the COMMAND/ADMIN PROGRAM ADMINISTRATION of NAVBASE POINT LOMA. ...

  • Dave & Buster

    Service Support

    4 weeks ago

    Dave & Buster San Diego, United States

    Job Description: · Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome · Dave & Buster's offers an attra ...

  • Hologic, Inc.

    Customer Service Administrator

    6 days ago

    Hologic, Inc. San Diego, United States

    Here at Hologic, it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women's health. We achieve this by fulfilling our promise to bring The Science of Sure to life. Our Breast & Skeletal Health Service ...

  • Mastech Digital

    Customer Service Administrator

    1 week ago

    Mastech Digital San Diego, United States

    TITLE: Temp Customer Service Administrator · LOCATION: San Diego, CA – On-Site · DURATION: 12 months · Hours: 8:30-5 Monday-Friday, on-site · PAY: $22/hr to $27/hr · MANAGER NOTES · This is a backfill someone that just resigned · Require someone that has a strong presence on the ...

  • State of California

    support services assistant

    3 weeks ago

    State of California San Diego County, United States

    Job Posting: Support Services Assistant (Interpreter) · Department of Rehabilitation · JC Support Services Assistant (Interpreter) · SUPPORT SERVICES ASSISTANT (INTERPRETER) $3, $5,314.00 per Month · Final Filing Date: Until Filled · Application Methods: Electronic (Using ...

  • Department of Rehabilitation

    support services assistant

    1 week ago

    Department of Rehabilitation San Diego County, United States

    Job Description and Duties · This is a continuance of previous advertisement originally posted on 03/10/2023. Previous applicants remain under consideration and do not need to reapply. · Candidate/Applicant must be bilingual/ASL for consideration. · This position is located in t ...

  • Department Of The Interior

    Administrative Support Assistant

    4 days ago

    Department Of The Interior San Diego, United States

    THIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This type of announcement provides the National Park Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which y ...

  • United Subcontractors Inc

    Administrative & Operations Support

    2 weeks ago

    United Subcontractors Inc San Diego, United States

    We are looking for individuals who are eager to develop and apply their skills in ways that make a positive impact to communities. Here, you'll be proud to be a part of a company known for putting safety and people first, combined with uncompromising integrity. · Job Description ...

  • Porven LTD

    Administrative Sales Support

    2 weeks ago

    Porven LTD San Diego, United States

    Job Description · Job DescriptionDescription:Job Title: · Administrative Sales Support · Reports To: · Sales Manager · Salary: · Base + Quarterly Commission · Benefits: · 100% 401K match up to 4%, 3-tier medical insurance, 2-tier dental insurance, vision insurance, employer paid ...

  • Porven LTD

    Administrative Sales Support

    2 weeks ago

    Porven LTD San Diego, United States

    Job Description · Job DescriptionDescription:Job Title: · Administrative Sales Support · Reports To: · Sales Manager · Salary: · Base + Quarterly Commission · Benefits: · 100% 401K match up to 4%, 3-tier medical insurance, 2-tier dental insurance, vision insurance, employer paid ...

  • Talantage, LLC

    Paralegal/Administrative Support

    3 weeks ago

    Talantage, LLC San Diego, United States

    Job Description · Job DescriptionJOB TITLE: Paralegal/ Administrative Support · POSITION SUMMARY · This position will provide paralegal and legal administrative support to the Office of Special Trial Counsel San Diego Office for a short term to alleviate manning gaps in enlisted ...

  • TruTeam, Inc.

    Administrative & Operations Support

    2 weeks ago

    TruTeam, Inc. San Diego, United States

    Searching for an energetic operational support professional who enjoys wearing multiple hats to manage our busy branch office If you are a reliable, well-organized person who can handle day-to-day operations with a focus on efficiency and time manag Operations, Administrative, Su ...

  • Amentum

    Administrative and Technical Support Specialist

    1 week ago

    Amentum San Diego, United States Full time

    Amentum is seeking an Administrative and Technical Support Specialist. The AA independently accomplishes general or routine office administrative tasks. The AA should have the expertise and qualifications to accomplish moderately complex administrative tasks with minimal guidance ...

  • Talantage, LLC

    Paralegal/Administrative Support

    4 days ago

    Talantage, LLC San Diego, United States

    Job Description · Job DescriptionJOB TITLE: Paralegal/ Administrative Support · POSITION SUMMARY · This position will provide paralegal and legal administrative support to the Office of Special Trial Counsel San Diego Office for a short term to alleviate manning gaps in enlisted ...

  • Allied Universal®

    Administrative Support Assistant

    2 weeks ago

    Allied Universal® San Diego, United States

    Job Description · Job DescriptionOverviewAllied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fue ...

  • Zeiders Enterprises, Inc.

    Customer Service/administrative Support

    2 weeks ago

    Zeiders Enterprises, Inc. San Diego, United States

    **Job Title**:Customer Service/Administrative Support · **Summary** · Customer Service/Administrative Support personnel are normally the first point of contact for a client. They are responsible for providing basic information, scheduling appointments, and providing administrativ ...

  • ARServices

    Program Manager, NAVWAR Pacific Administrative Support Services

    2 weeks ago

    ARServices San Diego, United States

    Job Description · Job DescriptionDiscover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of expe ...

  • Kern County Superintendent of Schools

    Assistant Superintendent – Administrative Services

    3 days ago

    Kern County Superintendent of Schools San Diego County, United States Full time

    Administrative Services – District OfficeSan Diego County - District ADA 5500 $1,500 annual Doctoral StipendGenerous Benefits Package Available 12 months – 260 work year (223 working days)21 vacation days – 16 paid holidays – 12 sick days · ...