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Willingboro

    Inside Sales Representative - Willingboro, United States - Radwell International

    Radwell International
    Radwell International Willingboro, United States

    1 week ago

    Default job background
    Full time/Regular
    Description
    JOB SUMMARY

    Monday-Friday 8am-5pm

    Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries

    ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Respond to customer inquiries to Radwell by phone, email or through other means
  • Manage sale opportunities for all product; perform all sales tasks necessary to turn opportunities into billable sales
  • Source products for manufacturers not currently supplied by Radwell (new products)
  • Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
  • Check inventory (i.e. "PLC Center" inventory) and fulfill order out of inventory if possible
  • Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
  • Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
  • Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
  • Meet minimum daily standards for quotes and other sales output expectations
  • Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
  • Interact with all departments within Radwell to effectively meet customer commitments
  • Perform product and price maintenance in "pricetool" and other business systems; Build new part numbers as needed; maintain product sourcing database
  • Assist in business system database cleanup and ongoing maintenance
  • Pro-actively develop new business through outgoing customer calls and other means

    • May be modified from time to time. Other duties, tasks and work may be assigned

    METRICS
     - Quotes per day

  • Monthly Invoice Volume generated: Minimum Volume $200,000
  • Quote: Order Ratio
  • Outbound Calls
  • Invoiced Dollars Generated
  • Calls Taken

    • QUALIFICATIONS

  • Must understand the sales cycle; ability to understand the Radwell International sales cycle
  • Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment

    • KNOWLEDGE & SKILLS REQUIRED

  • Strong Computer proficiency
  • Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
  • Ability to multi-task
  • Ability to work at fast pace
  • Attention to detail
  • Problem solving abilities
  • Good communication skills
  • Ability to sell

    • EDUCATION & EXPERIENCE

    Previous sales experience in a related environment or a college degree in business or a related field of study

    PHYSICAL DEMANDS

    This is an office job and entails the physical demands associated with operating a telephone and computer (viewing monitor, keyboard, mouse)

    BONUS/COMMISSION PLAN

    Eligible for commission after successful completion of introductory 90 days.

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