- Responding to member calls within 24 hours
- Educating members on benefits of using the Auto Program
- Counseling dealers on process and price
- Review member's purchase with a high attention to detail
- Conduct follow-up calls to both dealers and members to ensure issue are resolved timely and efficiently.
- Other duties as assigned
- High School Diploma and a minimum of 2 years' experience in a service oriented environment
- Experience taking escalated calls and/or in a Customer retention role is highly desired
- Proficient in Microsoft Office including Outlook, Word and Excel (preferred).
- Experience using an Outlook calendar to track and manage follow-up calls
- Minimum of 1 year experience communicating with customers via phone
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Save Mart Supermarkets Reno, United StatesABOUT US The Save Mart Companies is one of the largest food retailers in California and Nevada.It is home to several well-known brands in food retailing.You might have seen our stores that include Save Mart, Lucky, Lucky California, and Food Maxx.We also have 3 distribution cente ...
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Washoe County Reno, United StatesUnder supervision, provides general support for a variety of human services programs to include case management support to clients in the office, clinic setting, or in the field for various County departments; and performs related work as required. · This is an Open Competitive/ ...
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beBee Handyman Reno, NV, United States FreelanceI am in need of a Psychologist service with the following characteristics in Reno, NV:What does the patient feel? · Anxiety, loneliness, sadness · What type of specialist is needed? · I don't know · What is the age of the patient? · Adult · Is this service for you or for someone ...
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Customer Service Specialist - Reno, United States - Amtec Inc.
Description
Customer Service Specialist
Reno, NV 89502, United States
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Program Specialists will interact with Members, Dealers (including General Managers and Principals), Sales team, and various internal departments via phone and email using appropriate business acumen. The Program Specialist must demonstrate the ability to remain calm while handling difficult phone calls. The ability to analyze a situation, offer potential solutions, and communicate them clearly over the phone. Additional responsibilities include:
QUALIFICATIONS / REQUIREMENTS:
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