- Greet all new patients assigned to your doctor by introducing yourself as the Care Coordinator.
- Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
- Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
- Confirm appointments are scheduled correctly and in the appropriate time frames.
- Verify that all lab cases are present for scheduled appointments.
- Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
- Prepare and present patient treatment to include: Doctor's recommended treatment, Treatment options, Treatment timeline
- Assist patients in understanding their insurance coverage for procedures and verify insurance information. This includes explaining co-pays, deductibles and coverage limits.
- Responsible for setting up payment plans, process payments, provide cost estimates to patients and collect any outstanding balance owed.
- Actively participate in filling hygiene teams schedule
- Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
- Monitor Denticon reports to locate unscheduled treatment.
- Provide checkup calls to all emergency and complex cases.
- Maintain patient relationships by acknowledging patient life milestones, family events, and birthdays.
- Assist with other projects and tasks as assigned by the General Manager.
- Policy, procedure, standards and scopes of practice.
- Exceptional customer service skills.
- Strong communication skills.
- Professional demeanor.
- Exceptional patient education ability.
- Self motivation
- Ability to multitask.
- Ability to facilitate change as directed.
- Excellent keyboard/computer skills.
- Team focused.
- Basic computer systems and practice management software.
- Multi-line phone system.
- 12 hour shifts.
- Required to sit for extended periods of time.
- Primarily a controlled office environment with frequent exposure to clinical situations.
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Dental Patient Care Coordinator - Lancaster, United States - Smilebuilderz
Description
Job Type
Full-time
Description
Smilebuilderz Mission
To develop an elite team of professionals
that set the standard for providing
quality oral healthcare solutions.
Through our consistent professionalism
and effectiveness, we will become admired by
our peers and respected by our patients.
Summary of Benefits
•Paid Time Off for FT Staff
•Paid Holidays
•Discounted Dental Services
•EAP Services
•Employee Referral Program
•Employee Discounts
•Employee Events Throughout the Year
IN ADDITION, SMILEBUILDERZ OFFERS:
•Medical, Dental, & Vision Insurance
•Flexible Spending Account
•Health Savings Account
•Voluntary Accident & Critical Illness Benefit
•Voluntary Term Life Insurance
•Long Term & Short Term Disability
•401(K) Plan
Job Summary:
The Patient Care Coordinator's primary responsibility is managing a doctor's schedule by developing and maintaining relationships with patients.
Essential Job Functions: