Legal Assistant - Irvine, CA, United States - Computech Corporation

Computech Corporation Irvine, CA, United States

4 weeks ago

Legal

Description

*JOB DESCRIPTION**What we're looking for:

The Customer Service Operations team is looking for TWO passionate and highly motivated temporary associates to assist the regional customer first team with processing lemon law cases.

We are looking for an individual who is exceptionally well in handling customer queries and will be working in a call center environment to supports and investigate claims.
This individual will be dealing with actual civil lawsuits and need to investigate customer's claims thoroughly.
This individual will be responsible for managing and organizing documentation, doing regular follow ups, helping case managers and must have good understanding of California Lemon Law requirements.
Initially this individual will be working on 10/20 cases a day however the volume of the cases will be increased with time. They will be making the case ready to take a decision.

*What you'll be doing:

Preparation and dissemination of lemon law acknowledgment letters.
Request repair orders and sales documents from dealerships.
Input repair history data and details (Sales Force/Guest Experience Platform GEP).
Distribute customer cases to appropriate regional personnel.
Assemble/Order documents for HQ and Legal department.
Collaborate with dealer personnel, district managers, and field technical specialists.

*Qualifications/ What you bring (Must Haves): *Highlight Top 3-5 skills

Strong written and oral communication.
Organizational and time management skills.
Ability to maintain the strictest of confidentiality added bonus if you have.

*Preferred:

Law Degree
Paralegal experience/Legal Secretary experience
Previous automotive call center or customer relations experience.
Previous Toyota or Lexus experience.

*Interview Process:

1st round - 30 minutes Virtual Meeting
2nd round - In person Panel Interview at client location (Irvine, CA)

#LI\_LC

Job Type:
Contract

Pay:
$ $22.00 per hour

Schedule:

Monday to Friday

Experience:

Legal administrative: 3 years (Required)
Paralegal: 1 year (Preferred)
Call center: 3 years (Required)

Work Location:
In person

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