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    food server - Atlantic City, United States - Hard Rock Hotel and Casino Atlantic City

    Hard Rock Hotel and Casino Atlantic City
    Hard Rock Hotel and Casino Atlantic City Atlantic City, United States

    3 weeks ago

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    Description

    Overview:

    It is the responsibility of the server to provide high quality food and beverage service ensure that guest have an amazing experience.

    Responsibilities:
    • Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible
    • Thank guests with genuine appreciation and provide a fond farewell
    • Anticipate guests service needs
    • Engage guests in conversation regarding their stay, property services, and area attractions
    • Monitor dining rooms for seating availability, service, safety, and well being of guests.
    • Take the guest order, always trying to use suggestive sell / upselling techniques
    • Serve food and beverage to guest throughout the F&B venue
    • Running food from the kitchen out to dining guest
    • Pre-bus and bus tables throughout shift utilizing a tray
    • Complete open and closing side duties during the shift
    • Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
    • Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests.
    • Process all guest orders thru the POS terminal
    • Adhere to the Hard Rock cash handling policy
    • Adhere to PCI compliance about protecting guest information
    • Maintain cleanliness of work areas throughout the shift, practicing clean as you go procedures
    • Notify management of maintenance repair issues
    • Complete any additional reasonable requests by management
    Qualifications:
    • Minimum six (6) months of related experience required
    • Able to work a varied work schedule to include nights, weekends, and holidays.
    • Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
    • Be flexible and adaptable to change.
    • Adheres to state liquor laws and beverage control procedures that pertain to serving and handling.
    • Serve-safe food handlers certification required
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