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    Facilities Coordinator-Retail - Minneapolis, United States - Starkey Canada

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    Description

    Facilities Coordinator-Retail

    Job Category*:

    • Admin - NE

    Requisition Number*:

    • FACIL03527
    Showing 1 location


    Job Details

    Description
    Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives.

    We believe being able to hear the world and the people around us is as essential to the human experience as breathing.

    As a world leader and largest American hearing aid company, we design and deliver advanced hearing solutions that empower individuals to reach their full potential.

    This position is primarily responsible for the review, coordination, communication and timely resolution of all Retail related tickets and issues.

    Responsible for resolution performance driving customer satisfaction.
    Additional responsibilities include the support and oversight to drive retail construction projects to completion.

    Approach and Deployment

    • Point person
    helpdesk . Incoming and outbound communication of Retail related issues.

    • Review and evaluation of retail ticket requests or enquiries.
    • Evaluate request and priority, defining optimum corrective action and timing. Update ticket request.
    • Communicate to requestor, vendor, and/or resource regarding status and action plan.
    • Communicate and coordinate corrective action plans with landlords, regional business managers and clinic staff.
    • Validate completion of ticket request and date of resolution and confirm satisfaction of work.
    • Escalate priority issues, providing awareness to unsatisfactory situations.
    • Track and monitor of overall performance (KPIs) and response time, driving action to improve on service.
    • Maintain accuracy and integrity of the ticket database.
    Retail Projects and Buildout Support.

    • Responsible for providing oversight and guidance to ensure safe, timely, high quality delivery in multiple simultaneous retail construction projects including new stores, remodels and special projects.
    • Review project schedules with General Contractor, Regional Managing Director and retail store management to determine optimal timing on remodels to minimize impact to retail operations
    • Review all contractor invoices and documentation to ensure validity.
    • Read and interpret hard copy and electronic contract drawings to ensure data accuracy.
    • Coordinate final punch list reviews to inspect workmanship and conformance with project plans, including creating and distributing a punch list report documenting any and all deficiencies found and providing a re-inspection to ensure all outstanding items are resolved prior to turnover to retail.
    **Results

    Performance Measures*** SLA Resolution %. 85% or higher.

    • Ticket and request Response time.
    • Completion of retail project tasks on time.

    Other Duties

    • React to change productively and handle other essential duties as assigned.
    • Provide administrative support (assist with landlord requests, etc.)

    Job Requirements

    Minimum education
    Associate degree /or 5+ years of job-related experience required.


    Experience:
    Customer Service or supplier facing communication
    Retail project experience
    General construction/maintenance knowledge and understanding

    Knowledge

    • Knowledge of building maintenance, preventive maintenance, HVAC, plumbing or building mechanics
    • Project time & schedule management

    Skills & Abilities

    • Ability to maximize value while minimizing cost
    • Excellent problem-solving skills and analytic ability required.
    • Able to adapt to a changing environment and workload
    • Embrace the challenges associated with the fast-paced commercial retail services
    • Have a high sense of urgency and customer service mindset
    #LI-JW1

    Qualifications

    Skills

    Behaviors

    :

    Motivations

    :

    Education

    Experience

    Licenses & Certifications
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information.

    41 CFR c)

    #J-18808-Ljbffr


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