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    Clinic Business Representative Associate - Saint Paul, United States - Allina Health

    Allina Health
    Allina Health Saint Paul, United States

    2 weeks ago

    Default job background
    Regular, Full time
    Description

    Number of Job Openings Available:

    1

    Date Posted:

    May 07, 2024

    Department:

    Pain Management Clinic

    Shift:

    Day (United States of America)

    Shift Length:

    8 hour shift

    Hours Per Week:

    40

    Union Contract:

    Non-Union

    Weekend Rotation:

    None

    Job Summary:

    Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

    Key Position Details:

    • No weekends
    • 8-hour day shift (8a-430p)
    • Benefit eligible

    Job Description:

    Principle Responsibilities

    • Greets, welcomes, and performs the registration process with patients in person or by phone
      • Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
      • Assists patients with telephone encounters
      • Identifies key words to initiate appropriate responses and de-escalation techniques as needed
      • Directs patients to appointment or procedure
    • Collects co-pays and/or remaining balances
      • Obtains signatures from patients as needed
      • Responds to questions regarding financial assistance programs
      • Performs the End of Day reconciliation process
      • May participate in the prescription refill order process as appropriate and in scope for position
    • Manages and organizes the patient care lobby (or lobbies) and provides other department support
      • Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
      • Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
      • May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties
      • Performs weekly downtime check
      • Active participation in staff meetings
      • Other duties as assigned.

    Job Requirements

    • Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description, and High school diploma or GED preferred preferred and
    • Associate's or Vocational degree preferred
    • 1 year of basic computer skills required and
    • 0 to 2 years of experience with Microsoft Office products (Word, Outlook, and Excel) preferred and
    • 0 to 2 years of customer service, clerical, or other business office environment experience preferred and
    • 0 to 2 years of medical terminology knowledge preferred

    Physical Demands
    Sedentary:
    Lifting weight Up to 10 lbs. occasionally, negligible weight frequently

    Allina Health is committed to providing Equal Employment Opportunities to all employees and applicants. EO M/F/Disability/Vet Employer.
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