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    Customer Support Specialist - Minneapolis, United States - Therapy Brands

    Therapy Brands
    Therapy Brands Minneapolis, United States

    3 weeks ago

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    Description
    Job Description Job Description Company DescriptionTherapy Brands is the leading healthcare technology partner for mental, behavioral, and rehabilitative therapy. Our purpose-built and all-in-one practice management, data, and billing solutions drive exceptional clinical and financial outcomes.

    Thousands of therapy practices rely on us as a trusted partner, to make their lives simpler and more efficient, improve revenue, and enable them to focus on patient care.

    For more information, explore our solutions at DescriptionThe Customer Support Specialist is the tier 2 support point within the Medical Billing Customer Support Team for issues that cannot be resolved.

    In this role, you'll be trained to be the subject matter expert in our products, and youll be responsible for troubleshooting and resolving complex, non-generic customer issues.

    This is a hybrid role working - 3 days per week out of our Eagan, MN office.


    Responsibilities:


    Work with clients to resolve non-standard technical and workflow issuesProvide product training and support for customersAssist customers in processing incoming ERA claimsEscalating technical issues that could not be resolvedAssist in the creation of knowledge based articles and other support bulletinsDocument discussions and issues in the CRM systemProvide training and support for customers regarding their medical billing and medical claimsTroubleshooting medical claims denials and rejectionsEnsure customer and partner inquiries are responded to in a timely mannerResearch, resolve, and respond to customer concerns received via email, telephone, or escalations, and provide support on desktop systemsProvides end user training where requiredCore Competencies Needed for Success in the RoleFantastic customer focusGreat communicationMedical Billing, Medical Office, Medical Claims experience preferredTechnical skills are a plusData gathering and analysis skillsQualifications3-5 years of experience in providing customer supportGreat written, verbal, and listening skillsPossesses strong customer support skillsExperiencing handling multiple prioritiesGreat time and task management skillsMedical Billing, Medical Billing, Medical Claims experience is highly preferredAdditional InformationAll your information will be kept confidential according to EEO guidelines.

    While we have outlined some key qualities we typically seek, it is essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they are not explicitly mentioned.

    Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups.

    These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.

    The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team.

    So, don't hesitate - apply today and let's explore the exciting possibilities togetherAt Therapy Brands , Diversity, Equity, Inclusion, and Belonging arent just words.

    We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.

    We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.

    We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.

    Therapy Brands is an equal opportunity employer.#J-18808-Ljbffr
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