Director, Global Technology Business Operations - Coppell, United States - Brinks

Description

Brinks Texas License #C00550

The Brink's name is a promise to respect the trust we've earned in over 150 years in business. Every employee honors that promise by offering the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

Job Title

Job Description

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

At Brink's we believe that diverse teams drive success, and as such we foster an inclusive culture that values people with diverse backgrounds, ideas and perspectives. We build a sense of belonging so all employees feel respected, safe and valued, and we provide equal opportunity to participate and grow.

We are currently looking for a Director, Global Technology Business Operations

This Director position is responsible for managing the office of the CIO (OCIO), providing leadership for the cross-functional management of information and technology across the enterprise. It oversees IT demand planning, governance, performance management and the definition of IT ways of working (for example, common methodologies, processes, and tools for developing and operating IT). This role focuses on ensuring that the IT organization "does the right things" through strategy, planning, governance, and value realization, as well as "doing things right" through organizational and operational model development and performance management. This role will own special projects as an incubator of new capabilities and will be a natural home for new and undefined ad hoc tasks that require special focus for a shorter period.

Key Responsibilities:

• Partners with the Head of Office of CIO and CIO and be the glue for IT Organization.
• Responsible for the creation of the IT performance management including IT Operational metrics, Performance Metrics, Risk Metric and Program metric for high-impact, enterprise wide, strategic programs, or digital transformation initiatives including ITIL practice adherence
• Establishes and implements continuous improvement programs for the IT organization.
• Drives and facilitates effective collaboration and communications between the IT organization and the user and customer communities.
• Own messaging to IT teams (vision, roadmaps, process changes), communications, and be the IT change manager
• Is responsible for directing the preparation, review and consolidation of goals and planning for the IT organization.
• Synthesize & standardize IT portfolios and funnel them to bring the data and governance CIO needs across all those portfolios
• Craft presentations partnering with IT leadership team to standardize and hone messaging that is unified and consistent with CIO's truenorth (Board, business partners, exec leadership)
• Standardize demand management, governance, improvements to any aspect of service delivery and IT cultural transformation
• Oversees the development and maintenance of IT policies, procedures, methodologies, and governance — as well as performance management frameworks and metrics — to ensure the IT organization delivers value to the enterprise.

• Head of Office of CIO and the CIO
• IT leadership team and staff
• Enterprise executive leadership team
• Digital leadership roles, such as the chief digital officer
• Business unit executives
• Other business function executives (for example, finance, HR, and legal executives)
• Outside vendors and technology leaders in other companies

Education & Experience

• Bachelor's or master's degree in business, engineering, IT or a related field, or equivalent work experience
• Over 15 years of experience in IT and business/industry
• A minimum of five to seven years of experience of team management and leadership responsibilities
• Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders
• Strong leadership capability with proven track record of successful team development and working effectively with all organizational levels
• Expertise in demand management, portfolio prioritization, financial management, workforce management, and value management
• Broad knowledge of current and emerging technologies, technology directions, and strategic application to business needs, including the ability to differentiate between a relevant trend and hype
• Proven track record of innovation, both in internal problem solving and in fostering innovative uses of technology in the organization
• Proven ability to improve operational efficiency, service delivery and information management across the IT organization
• Excellent oral, written and interpersonal communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
• Proven ability to effectively drive business, culture, and technology change in a dynamic and complex operating environment
• Expert in IT strategic planning, IT governance formulation, and organizational change management
• Strong customer and user experience focus
• Ability to adapt to a wide range of activities without losing focus in order to handle the diverse nature of tasks within the OCIO effectively

Skills

• Business-minded
• Lean / Process improvement
• Bridge builder across the enterprise
• Great communicator
• Credible with executives
• Analytical problem solver
• Advanced working proficiency in IT
• Big-picture thinker

Key Behaviors and Competencies

Competency - Expected Actions

Business Acumen

Solicits information on Brink's company direction and goals, and on the industry's competitive environment, to determine how their function can add value for the organization and for customers.

Makes recommendations clearly linked to the organization's strategy and financial goals, reflecting an awareness of external dynamics.

Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, organizational needs, and industry trends.

Change Advocate

Identifies and acts upon opportunities for continuous improvement as well as transformational change where warranted.

Encourages prudent risk taking, exploration of alternative approaches and organizational learning.

Demonstrates personal commitment to change through actions and words.

Mobilizes others to support change through times of stress and uncertainty.

Outcome Driven

Focuses on desired results and business outcomes.

Clearly defines mutual expectations of self and others in a team setting.

Takes appropriate actions to ensure obligations are met.

Defines performance standards in terms of doing what is appropriate and doing it well.

Revises standards in response to changing business needs.

Is resourceful and takes calculated risks to achieve results; works to achieve goals despite barriers or difficulties.

Strategic IT Planning

Develops IT plans as a 'glue' that meet the needs of the organization.

Examines issues and creates plans with a long-term perspective.

Generates ideas and critically evaluates future scenarios.

Applies external and internal factors to strategy development.

Considers long-term strategic impact when making decisions or setting direction.

Ensures that short-term goals support long-term strategy, and that functional strategy is in alignment with overall business strategy.

Incorporates into the plans business priorities, strategies, goals, emerging technologies, industry trends and economic viability.

Influencing and Empowering Others

Communicates ideas or positions in a persuasive manner that builds support, agreement, and commitment.

Takes actions that directly or indirectly influence others in order to create buy-in, gain trust, motivate actions and win concessions without damaging relationships.

Encourages others to take appropriate accountability for their work.

Provides the information, training, and resources necessary to enable others to make expedient, practical decisions that impact the performance and success of an event or project, as well as successful career arcs for professionals.

Team Leadership

Develops, directs, coaches, mentors, and reinforces team members in line with the mission, vision, values, goals, and performance standards of formal and informal teams.

Encourages and facilitates cooperation, commitment, and results orientation.

Fosters an environment of collaboration, trust and team spirit.

Allocates team roles and accountabilities.

Builds both formal and informal professional networks.

Obtains and shares information, ideas, and problems.

Solicits advice, support, championship, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.

Demonstrates an awareness of how the organization is structured, its culture, and different power groupings and agendas. Uses this understanding to inform and shape behaviors and decisions and act accordingly.

Continuous Learning

Acquires strategies and best practices for gaining new knowledge, behaviors, and skills.

Builds on and applies existing knowledge.

Takes ownership for personal growth.

Listens to understand and seeks insight into self and effectiveness of action.

Constantly challenges own knowledge, experience, skills, and self-understanding to improve personal and professional effectiveness.

Tries new approaches to learning and broadens scope of work to learn from experience.

Engages in active feedback and learning from others, both within and outside the organization.

Brink's is the global leader in security and logistics services, trusted by banks, financial institutions and businesses in both public and private sectors. We deliver the currency of the world to businesses in our communities. We do it because we're needed. We do it because we're trusted and valued. We do it because it makes us proud. Brink's Proud.

Thank you for considering applying for a job at Brink's U.S. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's U.S. For more information about future career opportunities, join our talent network, Like our Facebook page or Follow us on Twitter.

Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. Brink's is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.