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    Assistant Onsite Manager - Reston, United States - Cardinal Management Group Incorporated

    Cardinal Management Group Incorporated
    Cardinal Management Group Incorporated Reston, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionDescription:Assistant Onsite Manager

    Creating value for our customers is the Cardinal Way. Are you ready to make a difference with a fast-growing team? Then why not join the Cardinal Family, where we strive for Excellence?

    So what's the Cardinal way you ask? The Cardinal way of upholding our Values:

    Accountability

    Integrity

    Transparency

    The Assistant On-Site Manager's (Assistant Manager's) function is organized along conventional lines of authority as third in line of responsibility at the community and reports directly to the On-Site Manager (Manager). An open line of communication and interaction shall exist between the Assistant Manager and the Manager. Additionally, there will be considerable communication and support given to the Manager when interfacing with individual residents and contractors.

    Specific Description

    The Assistant Manager shall assist the Manager with the maintenance of various homeowners' requests, records filing and report reproduction. This person is responsible for assisting the Manager in all regards, including but not limited to the implementation and supervision of Board and Management policies, while nurturing interpersonal relations among unit owners and residents.

    The Assistant Manager is responsible for helping the Manager write specifications, perform inspections of the community, assist with contract compliance, assist in the interview process for bid reviews, and special projects oversight. The Assistant Manager shall also assist with any and all administrative functions, accounting functions as assigned by the Manager, and perform property inspections and follow-up assistance as needed.

    The Assistant Manager shall attend Board meetings and other meetings as requested or when the Manager has a conflict.

    The Assistant Manager shall cover and respond to 24-hour on-call emergencies as needed when the Manager is unavailable. The Assistant Manager shall perform other duties as assigned by the Manager. The satisfaction of the client and the key for client retention is to provide outstanding customer service; including following up on all assignments in a timely manner and following company procedures.

    Requirements:

    Formal education required: High School Degree or equivalent, College preferred but not mandatory.

    Job-related experience:

    · Minimum of one year experience in dealing with contractors and residents in an assistant supervisory position.

    Job-related training needed: CAI M-100 is encouraged, but not required.

    Knowledge, Skills, and Abilities Needed:

    1. Understanding of the Association's documents, rules, and regulations

    2. Good listening and comprehension skills

    3. Command of the English language, spoken and written

    4. Self-motivated and able to work independently

    5. Excellent organizational skills and the ability to multitask efficiently.

    6. Must have critical thinking and problem-solving skills and the ability to find effective solutions for a variety of potential issues.

    7. Experience or skill in performing administrative tasks such as answering phones, scheduling appointments, tracking tasks, and maintaining records.

    8. Attention to detail to ensure all records and owner/tenant applications are complete, and accurate and owner/tenant issues or questions are adequately addressed

    9. Ability to efficiently organize and track projects to meet deadlines.

    10. Good communication/customer service skills and can foster a pleasant office environment

    11. Strong computer skills (working knowledge of MS Office, e-mail, spreadsheets, etc, and can pick up on new programs/apps as they're rolled out).

    12. Knowledge of the following:

    ? Good record-keeping procedures include experience ordering and maintaining documents according to a predetermined system

    ? Which records to retain

    ? Ability to inspect submitted documents for completeness

    ?Government/legally required insurance coverage

    ? Basic insurance concepts and terms

    ? Association policies related to insurance

    ? Requirements in the Association documents regarding insurance

    ? Health and safety standards

    ? Contractor obligations

    ? The Virginia Property Owners' Association Act/Condominium Act and its Amendments

    ? Competency with Microsoft Office Suite, including Outlook, can pick up on new programs/apps as they roll out.

    13. Experience or skill in entering data into a database or computer software

    14. Experience with Property management software for both residential and commercial properties

    15. Ability to take direction from the Manager

    16. Ability to diagnose maintenance problems and determine liabilities

    17. Ability to maintain liaison with local public safety agencies.

    18. Ability to mediate disagreements

    19. Ability to identify the source of problems

    20. Ability to evaluate the legitimacy of owner/resident requests

    21. Ability to determine when an emergency exists and the proper response

    22. Familiarity with Zoom and video conferencing systems

    23. Ability to inspect the property, both walking and vehicle inspections may be required

    24. Ability to lift up to 30 lbs.

    Cardinal Management Group, Inc. is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V

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