- Responsible for training of all Food & Beverage Banquet Captains, Banquet Servers, Cashiers, and Bartenders to ensure high quality, efficient, accurate and profitable food service.
- Supervises all employees in the preparation and service of food and refreshments according to the Banquet Event Order, including clean-up at event conclusion.
- Responsible for developing work plans including scheduling, ordering, and assigns appropriate duties to subordinates.
- Oversees Food & Beverage operations during event to ensure client satisfaction and quality control standards. Addresses complaints & resolves issues which may arise.
- Inspects food service areas to ensure requirements of state and local health laws and internal regulations are met.
- Works with Director of Food & Beverage to forecast and execute labor allocations based on event requirements and budget.
- Maintains operations by initiating, coordinating, and enforcing programs, with Century Center's personal policies and procedures.
- Controls inventory levels by conducting physical counts, reconciling with data storage system, and ensuring expiring product is returned within time frame required for full credit.
- Assists with analysis of information concerning facility operation such as daily food sales, patron attendance, and labor costs to prepare budget and maintain cost control of facility operations.
- Work with vendors on purchasing food, beverages, disposable supplies according to anticipated demand and familiarity with public taste in food and beverage.
- Works within guidelines for food and labor costs.
- Interviewing, hiring, and training employees.
- Planning, assigning, and directing work.
- Appraising performance, rewarding, and disciplining employees in conjunction with Human Resources.
- Addressing complaints and resolving problems.
- Supervising staff to maintain a clean, safe, and well-organized workplace.
- Bachelor's Degree (BA) in Food & Beverage Management or related field preferred
- Minimum 3 years' experience in management level position in Food & Beverage (Bar Manager, Food and Beverage Manager, Banquet Captain) or equivalent combination of education and experience.
- Prior supervisory experience preferred.
- Excellent organizational and planning skills
- Strong customer service orientation
- Excellent communication and interpersonal skills
- High level of maturity with ability to lead and teach.
- Conflict management skills
- Strong leadership skills, particularly the ability to stay ahead of an event timeline and keep a large team working quickly.
- Ability to create a kind, supportive, happy work environment where all employees feel valued.
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Food & Beverage Operations Manager - South Bend, United States - ASM Global
Description
Essential Duties and ResponsibilitiesInclude the following- other duties may be assigned.
Manages Food & Beverage Department employees in Catering, Concessions, and Bar Services. Responsible for the overall direction, coordination, and evaluation of each employee and of the unit. Carries out supervisory responsibilities in accordance with SAVOR's policies and applicable laws.
Responsibilities include:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Very early morning shifts and late evening shifts required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Education and/or Experience
To perform this job successfully, an individual should have knowledge of spreadsheet software and word processing software with reasonable typing skills.
Other Qualifications
This position will work with limited supervision and will require the ability to interact with all levels of staff, including management.
Requires ability to work flexible hours including nights, weekends, and holidays, in addition to normal business hours.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM GLOBAL is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
