- Administration of all operating systems and applications including but not limited to WebEx, Microsoft Teams and Zoom.
- Onboarding and offboarding new users.
- Upgrades and installation of patches on operating systems and applications.
- Backup and everyday maintenance of servers.
- Troubleshooting and resolving system problems.
- Packaging and deploying desktop applications.
- Providing support to department users.
- Training and coaching employees.
- Acting in alignment with user needs and system functionality consistent with organizational policy.
- Identifying problematic areas and implement strategic solutions in a timely manner.
- Auditing systems and assess their outcomes.
- Preserving assets, information security and control structures.
- Managing annual budget and ensure cost-effectiveness of IT assets and programs.
- Working with our external IT firm to set and execute IT needs and expectations.
- Overseeing and managing the daily operation of all departments with their basic computing needs.
- Managing and maintaining all servers, networks, systems, and software updates, including Antivirus and email protection solutions.
- Oversight and coordinating the implementation of any upgrades or new services.
- The IT Support Specialist is full-time, exempt position.
- Hybrid work schedule - 4 days in office / 1 day remote, subject to change in the future
- BS in Computer Science, MIS or similar field strongly preferred.
- Minimum of 5-10 years of experience in the IT field including at least 3 years as a systems lead / team leader role.
- Exceptional knowledge of technical management, information analysis and computer hardware/software systems
- Expertise in data center management and data governance
- Firsthand experience with computer networks, network administration and network installation
- A clear understanding of client/server technology and network architecture
- Effective communication, including writing, speaking and active listening.
- Strong problem-solving, critical thinking and decision-making skills
- Strong customer service skills and the ability to work as a member of a team.
- Excellent attention to detail
- Excellent project management skills, including organization, planning, time management and prioritization.
- Detailed knowledge of and experience with industry best practices
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IT Support Specialist II - Boston, United States - Greater Boston Convention and Visitors Bureau
2 weeks ago
Description
Job Type
Full-time
Description
Meet Boston seeks an IT Support Specialist II to join our team. This role is responsible and accountable for the strategic and day-to-day operations of our technology systems, including implementation and maintenance at our corporate office, our Visitor Center on Boston Common and the mobile Visitor Center. The IT Support Specialist reports to the VP of Leisure Destination Services & Operations and is based in our High Street, Boston, MA office.
Responsibilities include
To apply, please submit a cover letter detailing specific qualifications for the position and salary expectations as well as a resume.
Meet Boston is the primary private sector marketing and visitor services organization charged with the development of meetings, conventions, and tourism-related business. Comprised of over 1,200 member companies in Boston, Cambridge and across New England, our goal is to enhance the economy of the region. Meet Boston is a not-for-profit, membership-driven sales and marketing organization.
Meet Boston is proud to be an equal opportunity and affirmative action employer. We value diversity and are committed to creating a workplace that reflects this commitment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
