Client Support Specialist - Boston, United States - Veson Nautical

Veson Nautical Boston, United States

2 weeks ago

Description

Internally, this position is known as a Client Support Specialist.

As a Veson Nautical Software Support Analyst you will provide technical support for the world's leading developer of commercial maritime shipping software.

You will have a deep understanding of our customer's workflow and processes and will work independently and in collaboration as necessary to research and troubleshoot issues and implement appropriate solutions.

You will assist clients via phone, email, web sessions, and in person. You will manage and document daily reported issues in our bug tracking system. You will collaborate with consulting and project management resources to execute client engagements. In addition, you will be responsible for identifying and driving business development opportunities for existing customers. As an expert in our products and client profiles, you will drive internal and external communications and information sharing. You will put your excellent writing skills to work to document client profiles and knowledge base content.

Qualifications

0-3 years software support or maritime industry experience
Proven ability to proactively address customer concerns and exceed expectations
Demonstrated planning and organizing skills
Analytical thinking and attention to details
Passion for real-time problem solving and troubleshooting complex problems
Generally enjoys working with software and computers
Willingness to conduct ad-hoc or exploratory testing
Solid computer skills and understanding of network and software technology (coding ability a plus)
Familiarity with a defect tracking tool a plus
Strong written and oral communication skills
Maritime industry experience a plus
Desire to work in fast-paced, entrepreneurial setting
Ability to rapidly adapt to changing systems and environments; proactive, positive approach to work
Experience with Jira or equivalent system a plus.

About Veson Nautical

We are a team of multi-cultural, multi-disciplined professionals that are dedicated to making our clients successful and charting a new, innovative course for the commercial marine industry.

Veson Nautical employs a staff of extremely capable creators and innovators all focused on meeting the goals of our clients.

We invest extensively in employee development and experience to maintain focus and enthusiasm.

The Veson Nautical team is made up of a dynamic blend of engineers, artists, sailors, teachers, brokers, bankers, traders, consultants, and customer service experts.

Veson Nautical is a successful, rapidly growing global software company. Our clients are the world's leading commercial maritime owners, operators and commodity trading companies. Veson's solutions enable our clients to identify new opportunities and proactively manage their business to make more profitable decisions.

With offices in Singapore, Tokyo, London, Houston and headquarters in Boston, USA, Veson Nautical is a dynamic organization with a committed team of professionals.

Dedicated to ensuring the highest levels of client satisfaction, Veson Nautical brings decades of experience, technical knowledge, enthusiasm and commitment to clients around the world.

The combination of exceptional market growth and leading market position make this a superb opportunity for the right candidate.

#LI-Hybrid

Support Specialist

1 week ago

Michaels Stores Boston, United States

Support Specialist page is loaded **Support Specialist** · **Support Specialist** · locationsStoneham-119 Main St, Ste 1 time typePart time posted onPosted Today job requisition idR Store - BOS-STONEHAM, MA**We're here for the Makers Come be a part of the team where innovation ...
Support Specialist

2 weeks ago

Russell Tobin Boston, United States

A Laboratory Analysis and Management company is looking to hire a Support Specialist. · Location: Boston, MA · Contract: 1 Year · Pay: $20-25/hour Depending on Experience · RESPONSIBILITIES · Serve as point of contact for customer lab staff, facilitating and coordinating laborato ...
IT Support Specialist

1 week ago

Charles River Community Health Boston, United States

IT Support Specialist · CLASSIFICATION/STATUS: · Non-exempt, Full Time, Temporary · IMMEDIATE SUPERVISOR: · Systems Administrator - Support Supervisor · SUPERVISORY RESPONSIBILITIES: · None · WHO YOU ARE: · YOUR ROLE & IMPACT · The · IT Support Specialist I · participa ...
IT Support Specialist

1 week ago

Jobs for Humanity Boston, United States

Company Description · Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: YUPRO Placement · Job Description · IT Support Specialist · This is a contr ...
Support Specialist

4 days ago

Russell Tobin Boston, United States

A Laboratory Analysis and Management company is looking to hire a Support Specialist. · Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. · Location: Boston, MA · Contract: 1 Year · Pay: $20-25/hour Dependi ...
Support Specialist

1 week ago

Russell Tobin Boston, United States

A Laboratory Analysis and Management company is looking to hire a Support Specialist. · Location: Boston, MA · Contract: 1 Year · Pay: $20-25/hour Depending on Experience · RESPONSIBILITIES · Serve as point of contact for customer lab staff, facilitating and coordinating lab ...
IT Support Specialist

1 week ago

Insource Services Boston, United States

This is an evergreen position that is always posted due to our rapidly changing hiring needs and growth. · Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who "Do the right thing at the right time for the right reaso ...
IT Support Specialist

1 week ago

Insource Services Boston, United States

Job Description · Job Description · This is an evergreen position that is always posted due to our rapidly changing hiring needs and growth. · Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who "Do the right thin ...
IT Support Specialist

1 week ago

Akouos Boston, United States

**Setting Higher Standards** · It takes a strong sense of passion and purpose to do something that has never been done before. We believe the only way to achieve our ambitious goals is to engage as one team, listen to each other, and trust in ourselves and our science to do what ...
Operations Support Specialist

1 week ago

State of Massachusetts Boston, United States

About the Office of the Comptroller The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory Support Specialist, Operation ...
Litigation Support IT Specialist

5 days ago

Ceres Group Boston, United States

Litigation Support IT Specialist · The Litigation Support IT Specialist is a senior level position in the firm's Information department. The Litigation Support IT Specialist will report to the Associate Director, Operations and Infrastructure, of IT, and will support the firm - i ...
Desktop Support Specialist

2 weeks ago

Franklin Fitch Boston, United States

Desktop Support Specialist | Boston, MA | $55,000-$75,000 + Bonus · The firm are seeking a Desktop Support Specialist who will be responsible for providing in-person end-user support to the user community as well as working across assigned projects. You will be working across the ...
Autism Support Specialist

1 week ago

Association For Autism and Neurodiversity Boston, United States

Autism Support Specialist / Community-Based SupportAre you looking for a job where you can build long-term relationships with clients, work flexibly and creatively, and be part of a supportive team? · Do you thrive when you're accompanying someone 1:1 and able to individualize t ...
Production Support Specialist

1 week ago

UST Boston, United States

End User Support Specialist · Associate III - Production Support, On-Site Opportunity · You Are: · We are looking for a skilled End User Support Specialist to provide Level 1.5 support for end-users in the US region. The successful candidate will be responsible for resolving tec ...
Sales Support Specialist

1 week ago

Tyton Partners - Strategy Consulting Boston, United States

Business Development Support Specialist · Are you passionate about the education sector? Committed to having an impact on one of the largest and most diverse sectors of the global economy? Interested in working with companies and non-profits, institutions and investors across th ...
Desktop Support Specialist

1 week ago

Indotronix International Corporation Boston, United States

Title: Desktop Support Specialist · Location: 1 Marina Park Drive, Boston, MA 02210 · 12 Months contract · RESPONSIBILITIES: · • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. · • Documents, maintains, upgrades or replace ...
Client Support Specialist

2 weeks ago

Morph Management Boston, United States

We are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high-priority clientele, our company has projected immeasurable growth. Therefore, we want to add a friendly Entry Level Client Support Spec ...
Laboratory Support Specialist

1 week ago

Mentor Technical Group Boston, United States

Mentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, ...
Technical Support Specialist

2 weeks ago

Planet Technology Boston, United States

Helpdesk Specialist- Tier 2 · Onsite in Boston, Contract- Potential for extension and/or conversion · Preferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support · Must Haves: · 1-3+ years of experience of end-user support experience or re ...
Administrative Support Specialist

1 week ago

Apex Systems Boston, United States

Position: Administrative Support Specialist · Location: Hybrid - Boston, MA – on-site requirement from the end of May through June to support the Epic go-live in-person then will be Remote · Rate: Negotiable Based on Experience · Duration: +5-month contract · Administrative Supp ...