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    Production Support Specialist - Boston, United States - UST

    UST
    UST Boston, United States

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    End User Support Specialist

    Associate III - Production Support, On-Site Opportunity

    You Are:

    We are seeking a skilled End User Support Specialist to deliver Level 1.5 support for end-users within the US region. The ideal candidate will handle technical issues efficiently and provide aid to ensure seamless IT operations.

    The Opportunity:

    • Provide Level 1.5 technical support to end-users in the US region, promptly addressing inquiries and resolving issues.
    • Troubleshoot and solve hardware and software problems, covering desktops, laptops, and mobile devices.
    • Collaborate with other IT teams to escalate and resolve complex technical issues.
    • Document all support activities and maintain accurate records in the ticketing system.
    • Assist in the setup and configuration of end-user devices and software applications.

    This job description outlines the responsibilities and tasks commonly linked with the role's performance. Additional essential functions may be needed.

    What you need:

    • Bachelor's degree in Information Technology or a related field.
    • Demonstrated experience in offering technical support to end-users.
    • Solid understanding of desktop/laptop hardware and operating systems.
    • Outstanding communication and customer service abilities.
    • Capability to work effectively both independently and as part of a team.

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