- Provide Level 1.5 technical support to end-users in the US region, promptly addressing inquiries and resolving issues.
- Troubleshoot and solve hardware and software problems, covering desktops, laptops, and mobile devices.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Document all support activities and maintain accurate records in the ticketing system.
- Assist in the setup and configuration of end-user devices and software applications.
- Bachelor's degree in Information Technology or a related field.
- Demonstrated experience in offering technical support to end-users.
- Solid understanding of desktop/laptop hardware and operating systems.
- Outstanding communication and customer service abilities.
- Capability to work effectively both independently and as part of a team.
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Support Specialist
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Russell Tobin Boston, United StatesA Laboratory Analysis and Management company is looking to hire a Support Specialist. · Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates. · Location: Boston, MA · Contract: 1 Year · Pay: $20-25/hour Dependi ...
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Sales Support Specialist
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Tyton Partners - Strategy Consulting Boston, United StatesBusiness Development Support Specialist · Are you passionate about the education sector? Committed to having an impact on one of the largest and most diverse sectors of the global economy? Interested in working with companies and non-profits, institutions and investors across th ...
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Administrative Support Specialist
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Apex Systems Boston, United StatesPosition: Administrative Support Specialist · Location: Hybrid - Boston, MA – on-site requirement from the end of May through June to support the Epic go-live in-person then will be Remote · Rate: Negotiable Based on Experience · Duration: +5-month contract · Administrative Supp ...
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IT Support Specialist
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Akouos Boston, United States**Setting Higher Standards** · It takes a strong sense of passion and purpose to do something that has never been done before. We believe the only way to achieve our ambitious goals is to engage as one team, listen to each other, and trust in ourselves and our science to do what ...
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Desktop Support Specialist
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Franklin Fitch Boston, United StatesDesktop Support Specialist | Boston, MA | $55,000-$75,000 + Bonus · The firm are seeking a Desktop Support Specialist who will be responsible for providing in-person end-user support to the user community as well as working across assigned projects. You will be working across the ...
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Administrative Support Specialist
1 week ago
Apex Systems Boston, United StatesPosition: Administrative Support Specialist · Location: 100% Remote - EST hours · Rate: Negotiable Based on Experience · Duration: +5-month contract · Administrative Support Specialist · Position Description: · We are seeking an experienced Administrative Support Specialist to ...
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IT Support Specialist
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Insource Services Boston, United StatesJob Description · Job Description · This is an evergreen position that is always posted due to our rapidly changing hiring needs and growth. · Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who "Do the right thin ...
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Brokerage Support Specialist
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Atlantic Retail Boston, United StatesThis role will report directly to Atlantic's Managing Director assisting with new business growth, marketing, and sales operations. The primary responsibilities of this role will be to assist the Managing Director in the day-to-day support needs of the brokerage and marketing tea ...
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Desktop Support Specialist
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Stefanini North America and APAC Boston, United StatesProvide swift and professional deskside IT support · Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions · Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devic ...
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Desktop Support Specialist
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Franklin Fitch Boston, United StatesDesktop Analyst| Boston | $75,000 | Law & Professional Services · Are you looking to join a leading global US Law firm undergoing a digital renovation? · Are you hoping to find a role with crystal clear progression pathways? · You will be working with an established client, under ...
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Operations Support Specialist
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State of Massachusetts Boston, United StatesAbout the Office of the Comptroller The Office of the Comptroller ensures that the more than $50 billion in annual transactions authorized by the general appropriations act and supplemental appropriations are executed in accordance with all statutory Support Specialist, Operation ...
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Help Desk Support Specialist
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The Hollister Group Boston, United StatesHelpdesk Support Specialist · Our client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (includi ...
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Desktop Support Specialist
3 weeks ago
Indotronix International Corporation Boston, United StatesTitle: Desktop Support Specialist · Location: 1 Marina Park Drive, Boston, MA 02210 · 12 Months contract · RESPONSIBILITIES: · • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. · • Documents, maintains, upgrades or replace ...
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IT: Senior Support Specialist
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Arrowstreet Capital Boston, United StatesIT: Senior Support Specialist page is loaded **IT: Senior Support Specialist** · **IT: Senior Support Specialist** · locationsBoston · time typeFull time · posted onPosted 30+ Days Ago · job requisition idR525 · **Company Overview** · Arrowstreet Capital is a Boston-based sys ...
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Community Support Specialist
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North Suffolk Mental Health Association Boston, United StatesNorth Suffolk is looking for an Outreach Specialist to join our team As an Outreach Specialist - Community Support Specialist you will participate in the engagement, assessment, and treatment planning process for persons served. You will work with a dedicated team of staff to add ...
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Behavioral Support Specialist
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ProPivotal Boston, United StatesBehavioral Support Specialist ($25/hr) · Are you passionate about making a difference in the lives of others? We are seeking a dedicated Behavioral Support Specialist to join our team. This rewarding role offers competitive compensation at $25 per hour and an opportunity to posi ...
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Client Support Specialist
1 week ago
TargetX Boston, United States**Client Support Specialist - Remote** · Support Boston, Massachusetts Minimum Experience **Mid-level** TargetX, a Liaison International Company, is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our ...
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Litigation Support IT Specialist
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Ceres Group Boston, United StatesLitigation Support IT Specialist · The Litigation Support IT Specialist is a senior level position in the firm's Information department. The Litigation Support IT Specialist will report to the Associate Director, Operations and Infrastructure, of IT, and will support the firm - i ...
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Application Support Specialist
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Lancesoft Boston, United StatesPosition Summary:The Executive Office of Energy and Environmental Affairs (EEA) is seeking n Application Support Specialist that will be part of a support team, providing technical assistance and support for end users with the operation and functionality of custom web build platf ...
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Access Support Specialist
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Beth Israel Lahey Health Boston, United StatesVerifies registration information over the phone and with patients seen in outpatient clinics. Reporting to the Access Support. Unit Supervisor, documents all fiscal and demographic information in the medical center's computer system to ensure proper Support Specialist, Registrat ...
Production Support Specialist - Boston, United States - UST
Description
End User Support Specialist
Associate III - Production Support, On-Site Opportunity
You Are:
We are seeking a skilled End User Support Specialist to deliver Level 1.5 support for end-users within the US region. The ideal candidate will handle technical issues efficiently and provide aid to ensure seamless IT operations.
The Opportunity:
This job description outlines the responsibilities and tasks commonly linked with the role's performance. Additional essential functions may be needed.
What you need: