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IT Support Specialist
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Freeman Mathis & Gary, LLP Boston, United StatesFMG is a national specialty litigation firm with thirty-seven offices in twenty-one states and we are currently seeking an IT Support Specialist for our Boston location. The IT Support Specialist provides ad-hoc and planned training and support to end users across our national Fi ...
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IT Support Specialist
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IT Support Specialist
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IT Support Specialist
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Digital Prospectors Boston, United StatesPhone: · Location: · Miami, FL (Onsite) · Length: · 4 months (Possible Contract to Hire) · Job Description: · Our client is looking for an Information Technology (IT) Support Specialist who will report directly to the Director of Global IT Services. The IT Support Specialist w ...
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Desktop Support Specialist
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Administrative Support Specialist
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Sales Support Specialist
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Office Support Specialist
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Desktop Support Specialist
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Information Technology Support Specialist
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Operations Support Specialist
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Help Desk Support Specialist
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Marketing Support Specialist
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Litigation Support IT Specialist
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IT: Senior Support Specialist
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Arrowstreet Capital Boston, United StatesIT: Senior Support Specialist page is loaded **IT: Senior Support Specialist** · **IT: Senior Support Specialist** · locationsBoston · time typeFull time · posted onPosted 30+ Days Ago · job requisition idR525 · **Company Overview** · Arrowstreet Capital is a Boston-based sys ...
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Community Support Specialist
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North Suffolk Mental Health Association Boston, United StatesNorth Suffolk is looking for an Outreach Specialist to join our team As an Outreach Specialist - Community Support Specialist you will participate in the engagement, assessment, and treatment planning process for persons served. You will work with a dedicated team of staff to add ...
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Sales Support Specialist
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Behavioral Support Specialist
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Technical Support Specialist
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City Experiences - Hornblower Corporation Boston, United StatesCandidates will be responsible for providing technical support to clients. This support will be conducted via phone with remote support tools and onsite (as needed). About You: This person will be adaptable, dynamic, and embody City Experiences' RESP Support Specialist, Technical ...
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COBRA Support Specialist
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WORK180 USA Boston, United StatesCOBRA Support Specialist (MA hybrid or EST remote) NFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. Were a r ...
Client Support Specialist - Boston, United States - TargetX
![TargetX](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
3 weeks ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
**Client Support Specialist - Remote**
Support Boston, Massachusetts Minimum Experience **Mid-level** TargetX, a Liaison International Company, is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our 20+-year reputation for innovative technology and unparalleled industry expertise, we have become one of the most trusted names in higher education technology. Our community is a vibrant one, with over 450 institutions in 4 countries leveraging Liaison's TargetX solution to help meet and exceed their campus goals and together have helped millions of students around the world learn, apply and succeed.
Job Summary:
We are looking for a Client Support Specialist with a passion for supporting client success to join our team. The ideal candidate will have strong interpersonal skills, prior experience in technical support, experienced user of or other CRM software, higher education recruitment office experience, and the aptitude to learn new software. The Client Support Specialist will primarily serve as front-line support for new and existing clients and assist in the management of our online client support user community.
Goals and Objectives for this role:
Provide top-level support by making every customer interaction stand out for its friendliness, warmth and helpfulness.
Communicate clearly and directly to help center cases submitted online and by phone.
Resolve problems efficiently and effectively by clarifying issues, researching and exploring possible causes, and providing solutions.
Enhance current support offerings by challenging ideas, taking risks, and developing collaborative, client-focused support services.
Identify gaps in end-user documentation.
Serve as a trusted advisor for clients by understanding their goals, suggesting product enhancements to better meet their needs, and managing expectations and relationships.
Experience Required and Ideal Candidate Profile:
Bachelors degree from an accredited college or university.
3+ years' related work experience in technical support, preferably within higher education.
Strong troubleshooting, analytical, organizational and multitasking skills.
Ability to take initiative and act independently to resolve problems and learn new technologies.
Excellent written and verbal communication skills.
Ability to listen generously and maintain a positive attitude toward supporting new and existing clients.
Strong in organization skills, and ability to handle and prioritize multiple priorities at a given time.
Ability to keep organized while multi-tasking to efficiently and effectively manage a large volume of work activities.
Desire to be an innovator and continuously work to enhance Liaison's Support Services by challenging ideas and taking risks, both independently and collaboratively.
Obtained, or willingness to obtain, one or more certifications
Understanding of higher education
Location Boston, Massachusetts Minimum Experience Mid-level