- Understanding our clients' culture and vision make us a better partner
- Our cross-content perspective adds unique value for our clients
- HR, Finance and IT start with people
- There is always more than one way to solve a problem
- In doing the right things for the right reason
- Being easy to work with is core to who we are
- Communication needs to be direct and candid
- Happy staff leads to happy clients
- Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site. Assist clients with initial equipment setup, virus removal, software updates and hardware incidents all while effectively communicating issues and updates to IT Managers
- On a monthly basis, manage office/desktop and email support, perform lab machine rollouts. Participate in monthly meeting with entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
- Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
- On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with Client Manager and Network/Server Engineer
- Proven ability to effectively interact with end-users in identifying and resolving technical issues
- A passion for customer service and technology with exceptional end-user support
- Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
- Proactive and resourceful resolution to issues
- Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
- An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems and Windows Office products
- Prior experience in a Customer Service Role.
- Bachelor's degree preferred
- Challenging, exciting consulting work without the overnight or long distance travel
- Competitive Salary
- Health, Dental, Life, Short Term and Long Term Disability insurance
- Generous paid time off
- Company Holidays
- Tuition Reimbursement
- 401K with company matching
-
Support Specialist
6 days ago
Russell Tobin Boston, United StatesA Laboratory Analysis and Management company is looking to hire a Support Specialist. · Location: Boston, MA · Contract: 1 Year · Pay: $20-25/hour Depending on Experience · RESPONSIBILITIES · Serve as point of contact for customer lab staff, facilitating and coordinating laborato ...
-
Support Specialist
4 days ago
Michaels Stores Boston, United StatesSupport Specialist page is loaded **Support Specialist** · **Support Specialist** · locationsStoneham-119 Main St, Ste 1 time typePart time posted onPosted Today job requisition idR Store - BOS-STONEHAM, MA**We're here for the Makers Come be a part of the team where innovation ...
-
IT Support Specialist
3 days ago
Jobs for Humanity Boston, United StatesCompany Description · Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. · Company Name: YUPRO Placement · Job Description · IT Support Specialist · This is a contr ...
-
IT Support Specialist
4 days ago
Charles River Community Health Boston, United StatesIT Support Specialist · CLASSIFICATION/STATUS: · Non-exempt, Full Time, Temporary · IMMEDIATE SUPERVISOR: · Systems Administrator - Support Supervisor · SUPERVISORY RESPONSIBILITIES: · None · WHO YOU ARE: · YOUR ROLE & IMPACT · The · IT Support Specialist I · participa ...
-
Support Specialist
4 days ago
Russell Tobin Boston, United StatesA Laboratory Analysis and Management company is looking to hire a Support Specialist. · Location: Boston, MA · Contract: 1 Year · Pay: $20-25/hour Depending on Experience · RESPONSIBILITIES · Serve as point of contact for customer lab staff, facilitating and coordinating lab ...
-
IT Support Specialist
4 days ago
Akouos Boston, United States**Setting Higher Standards** · It takes a strong sense of passion and purpose to do something that has never been done before. We believe the only way to achieve our ambitious goals is to engage as one team, listen to each other, and trust in ourselves and our science to do what ...
-
IT Support Specialist
4 days ago
Insource Services Boston, United StatesJob Description · Job Description · This is an evergreen position that is always posted due to our rapidly changing hiring needs and growth. · Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who "Do the right thin ...
-
Litigation Support IT Specialist
1 week ago
Ceres Group Boston, United StatesLitigation Support IT Specialist · The Litigation Support IT Specialist is a senior level position in the firm's Information department. The Litigation Support IT Specialist will report to the Associate Director, Operations and Infrastructure, of IT, and will support the firm - i ...
-
Desktop Support Specialist
6 days ago
Franklin Fitch Boston, United StatesDesktop Support Specialist | Boston, MA | $55,000-$75,000 + Bonus · The firm are seeking a Desktop Support Specialist who will be responsible for providing in-person end-user support to the user community as well as working across assigned projects. You will be working across the ...
-
Autism Support Specialist
6 days ago
Association For Autism and Neurodiversity Boston, United StatesAutism Support Specialist / Community-Based SupportAre you looking for a job where you can build long-term relationships with clients, work flexibly and creatively, and be part of a supportive team? · Do you thrive when you're accompanying someone 1:1 and able to individualize t ...
-
Client Support Specialist
2 weeks ago
Morph Management Boston, United StatesWe are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high-priority clientele, our company has projected immeasurable growth. Therefore, we want to add a friendly Entry Level Client Support Spec ...
-
Technical Support Specialist
1 week ago
Planet Technology Boston, United StatesHelpdesk Specialist- Tier 2 · Onsite in Boston, Contract- Potential for extension and/or conversion · Preferred: Entry-Level position, Related bachelor's degree, some experience in desktop & AV support · Must Haves: · 1-3+ years of experience of end-user support experience or re ...
-
Technical Support Specialist
5 days ago
Stax Inc Boston, United StatesOverview · Stax is seeking a Technical Support Specialist to work in our Boston office on a Temporary Contract. This is an onsite position. We are looking for people who are passionate about technology, learning, and finding solutions to the hardest challenges businesses face to ...
-
Client Support Specialist
1 week ago
Morph Management Boston, United StatesWe are a brand management firm partnered up with reputable brands to increase their brand visibility nationwide. With the pressure from our high-priority clientele, our company has projected immeasurable growth. Therefore, we want to add a friendly Entry Level Client Support Spec ...
-
Laboratory Support Specialist
6 days ago
Mentor Technical Group Boston, United StatesMentor Technical Group (MTG) provides a comprehensive portfolio of technical support and solutions for the FDA-regulated industry. As a world leader in life science engineering and technical solutions, MTG has the knowledge and experience to ensure compliance with pharmaceutical, ...
-
Administrative Support Specialist
3 days ago
Apex Systems Boston, United StatesPosition: Administrative Support Specialist · Location: Hybrid - Boston, MA – on-site requirement from the end of May through June to support the Epic go-live in-person then will be Remote · Rate: Negotiable Based on Experience · Duration: +5-month contract · Administrative Supp ...
-
Recovery Support Specialist
1 week ago
Victory Programs Boston, United StatesJob Type · Part-time · Description · The Recovery Support Specialist is responsible for assisting with program operations and safety, as well as managing clients' medications. Victory Programs' Recovery Division provides residential settings that address substance use disorders ...
-
Peer Support Specialist
6 days ago
Boston Public Health Commission Boston, United StatesJob Description · The Commission's Homeless Services Bureau, in existence since 1983, has extensive experience providing integrated primary health, substance abuse, and mental health services to homeless individuals. We offer transitional health and social assistance to homeless ...
-
Client Support Specialist
1 week ago
Veson Nautical Boston, United StatesInternally, this position is known as a Client Support Specialist. As a Veson Nautical Software Support Analyst you will provide technical support for the world's leading developer of commercial maritime shipping software. You will have a deep understanding of our customer's work ...
-
Desktop Support Specialist
2 days ago
Franklin Fitch Boston, United StatesDesktop Support Specialist | Boston, MA | $55,000-$75,000 + Bonus · All candidates should make sure to read the following job description and information carefully before applying. · The firm are seeking a Desktop Support Specialist who will be responsible for providing in-pers ...
IT Support Specialist - Boston, United States - Insource Services
Description
This is an evergreen position that is always posted due to our rapidly changing hiring needs and growth.
Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who "Do the right thing at the right time for the right reason."
Insource provides expertise to our clients in the areas of HR, Finance and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our clients' staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.
We invest in our client relationships and passionately care about the service we deliver. Everything we do is centered on our core beliefs and we believe:
What You'll Do:
What We're Looking For:
Benefits Include:
Find Us On:
Facebook -
LinkedIn -
Twitter -
To Apply:
Please visit to apply.
At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.
