Application System Analyst II - Irving, United States - Christus Health

Description

Summary:

The Application System Analyst II serves as a liaisonbetween system end-users (customers), operational leaders,additional support resources and vendors to design, build andoptimize their assigned applications in a timely and high-qualitymanner. The Systems Analyst II will provide application support andoptimization. They work closely with the Service Desk to assist inresponding to service requests. The Application System Analyst IImust be able to analyze business issues/requirements and workflowsand apply their application knowledge to meet operational andorganizational needs. Project implementation responsibilitiesinclude collaborating with customers contributing to the analysis,testing, and documentation and implementation of medium to highcomplexity activities of assigned software. This position mustpossess sufficient detailed healthcare knowledge and systemsexpertise to implement medium to high complexity assignedapplication with minimal guidance. The Associate must be aself-motivated individual with exceptional communication andinterpersonal skills and the ability to work well in teamenvironments.

Responsibilities:

• Analyze, develop, test, document,educate, implement, support, and maintain or optimize assignedapplications, solutions and business processes to meet operationaland technical requirements.
• Collaboratesacross project borders with other teams. Thinks outside the box andproposes practical solutions to issues. Provides oversight andproject management to assigned tasks.
• Demonstrates a solid/working level of subject matter expertise inproviding support to projects, customers, and other teams, whileproactively working to improve and obtain new expertise inapplication/system in assigned areas. Utilizes applicationtraining, application web site and application resource materialsregularly and effectively and is able guide newer team members inutilizing these resources.
• Thorough knowledgeand understanding of operations, can proactively identifyopportunities to enhance customer usability, efficiency and/orexperience. Represents user needs and expectations in larger, morecomplex system updates and enhancements. Provides clear andorganized status reporting on key project areas to be used asexternal communications to stakeholders.
• Performs working level process and requirement analysis, includingprocess mapping though current flow charts, documents, futureneeds/plans, requirement elicitation, stakeholder analysis, andspecification gathering to deliver cross team solutions.Responsible for completing working level gap analysis, andproviding recommendations.
• Able to clearlyarticulate complex design, configuration issues to end users andproject stakeholders. Maintains relationship with end userleadership post-engagement. Proactively addresses end userconflicts.
• Contributes to strategy discussionsby identifying options with associated pros and cons with teammembers. Facilitates making timely decisions; makes sound decisionseven in the absence of complete information. Recognizes when aquick 80% resolution will suffice.
• Adhere toorganization standards for system configuration and changecontrol.
• Strong technical proficiency inapplication-specific design and configuration. Ability to clearlyarticulate and communicate core design, configuration concepts toend users. Able to independently analyze, design, and configure theapplication. Able to teach design, configuration concepts to newteam members.
• Collaborate and develop strongrelationships with end user communities, customers and businesspartners.
• Collaborate with Operational Leadersto focus on standardized best practice workflow processes andcontent to ensure alignment across all ministries, to createefficiencies, and to ensure optimal operationalprocesses.
• Coordinates code changes withappropriate vendor related to financial and business applicationissues.
• Collaborates with Technical Team toidentify and infrastructure related issues that have resulted inapplication issues.
• Share industry bestpractices from vendors with OperationalLeaders.
• Demonstrates increasing technicalknowledge of the assigned application including relationships ofinfrastructure and impact to user ifunavailable.
• Serves as a liaison betweenbusiness operations and providers, internal information technology,system users and vendors working within the defined projectobjectives for issue and problem resolution.
• Follows strict change management processes ensuring properapproval, testing, and validation of systemchanges.
• Written documentation delivered toend users and leadership shows consistency and attentive review. Isa team player and able to proactively communicate issues andconcepts to project leadership.
• Associateperiodically reviews and auto-corrects his/her skills, habits, workethic, and behaviors and manages his/her work in an effective andagreeable way among peers. Associate is sensitive and aware of howothers perceive them and take care to ensure smooth and effectiveworking relationships and environments.
• Proactively and independently troubleshoot and resolve moderateincidents and requests without direction.
• Maintains high standards for quality of work for self and others.Provides oversight and feedback on team member design,configuration and deliverables.
• Manages mediumcomplexity projects/requests. Collaborates with team members asneeded. Proactively evaluates all new release and functionality ofapplications.
• Complete in a timely mannerassigned courses within Healthstream, other electronic trackingtools for educational related material or attend presentations inperson as assigned.
• Ensure the services thathe/she provides contribute to the successful accomplishment of theprimary mission of the department.
• Escalateswhen SLAs are breached or appropriate vendor action is notoccurring.
• May be required to travel toperform duties.
• May be required to workadditional hours as needed during criticalproblems.
• Assist in preparation and conductingof continuing formal or informal training session for users andco-workers.
• Identifies and seizes newopportunities, displays can-do attitude in good and bad times andsteps up to handle tough issues.
• Performsother duties as assigned.

• Associates or Bachelor's degreepreferred with a focus in healthcare, business, or informationsystems.
• Ability to present complex data inmeaningful method, i. e., charts,graphs
• Ability to adjust to and implementchange
• Problem Solvingskills
• Multitaskingskills
• Work as a teammember
• Proficient in Microsoft applicationsincluding Word, Excel, and PowerPoint
• Excellentcustomer service skills
• Highly effectivewritten and verbal communication and interpersonal skills toestablish working relationships that foster optimal qualityteamwork and education
• Strong organizationalskills in managing multiple priorities
• 3+ Yearsof experience
• 2+ years within healthcare,business, or information systems
• Solvesmoderate incidents without direction
• Developsnew functionality for requests with little direction
• Works in a team setting, sharing informationand assisting other junior level team members
• Possesses detailed healthcare knowledge andsystems expertise
• Makes decisions regardingown work on primarily routine cases
• Works underminimal supervision, uses independent judgment requiring analysisof variable factors
• Collaborates with seniorteam members to develop approaches andsolutions
• Mentors and may train team memberswithin own functional or application
• Associatedcertifications on area of focus, preferred
• ForEpic Analysts:
• • Certifiedor proficient in assigned Epic module (must be obtained within 6months of employment date)
  • Certifications orProficiencies must stay current by maintaining new versiontraining

Work Type:

Full Time

EEO is the law -click below for more information:

We endeavor to make this site accessible to any and allusers. If you would like to contact us regarding the accessibilityof our website or need assistance completing the applicationprocess, please contact us at