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    IT Systems Analyst Technician - Irving, United States - Sedgwick Claims Management Services

    Sedgwick Claims Management Services
    Sedgwick Claims Management Services Irving, United States

    3 weeks ago

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    Description
    Global Privacy Policy
    Sedgwick's caring counts commitment is to value the right of privacy of the companies and individuals we serve.

    It is Sedgwick's policy to comply with all applicable privacy and data protection laws and maintain the trust of those we serve.


    We want to share with you our policy to what personal information we may collect, how we may use this information and other important areas relating to your privacy and data protection.

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    IT Systems Analyst Technician

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    locations

    US Telecommuter

    Irving, TX

    Memphis, TN

    Telecommuter OH

    posted on

    Posted 2 Days Ago

    job requisition id

    R28562


    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague.

    A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

    A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve.

    If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here.

    Join us and contribute to Sedgwick being a great place to work.

    Great Place to Work
    Most Loved Workplace
    Forbes Best-in-State Employer
    IT Systems Analyst Technician


    PRIMARY PURPOSE
    :

    To assist with review, analysis and documentation of requirements.
    ESSENTIAL FUNCTIONS and RESPONSIBILITIES
    Works with business partners to define new software requirements
    Analyze business workflows to identify and implement technological solutions that enhance operational efficiency
    Document business workflows and identify opportunities to leverage technology to improve efficiency
    Assist with the requirements gathering efforts for client implementations; works with other systems analysts and project manager throughout the implementation
    Works to identify and understand stakeholders; may initiate and/or facilitate meetings and discussions with stakeholders as appropriate.

    Works with project managers, project requestors, operations, business/systems representatives, IT representatives and clients to ensure complete understanding of necessary requirements.

    Query and Analyze data
    Meets deadlines and manages work to timelines.
    ADDITIONAL FUNCTIONS and RESPONSIBILITIES
    Performs other duties as assigned.
    Supports the organization's quality program(s).
    Travels as required.

    QUALIFICATIONS
    Education & Licensing
    Bachelor's degree requested; major in computer science field preferred.
    Experience
    Four (4) years of related experience or equivalent combination of experience and education required. Experience in claims management processes and system requirements preferred.
    Skills & Knowledge
    Demonstrates the ability to handle multiple assignments accurately and efficiently
    Understanding of claims and claims handling
    Demonstrates the ability to review and proofread work for accuracy and completes specific aspects of assignments, as directed. Concentrates on tasks at hand, even in a distracting work environment
    Must be willing to commit the necessary time and effort to complete work assignments and do a quality job

    Demonstrates the ability to identify and understand customer needs; takes appropriate actions to ensure customer needs are met and proactively seeks ways to increase customer satisfaction.

    Demonstrates the ability to deal openly and honestly with internal and external customers while building credibility and maintaining trust. Is perceived by others as being helpful and supportive.

    Demonstrates the ability to modify behavior, as needed, in order to maintain effectiveness in a changing situation; and with varying tasks, responsibilities, or people.

    Excellent oral and written communication, including presentation skills
    PC literate, including Microsoft Office products
    Analytical and interpretive skills
    Strong organizational skills
    Excellent interpersonal skills
    Good negotiation skills
    Ability and willingness to take initiative
    Ability to work in a team environment or independently
    Ability to meet or exceed Performance Competencies

    WORK ENVIRONMENT
    When applicable and appropriate, consideration will be given to reasonable accommodations.
    Mental:

    Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
    Physical:

    Computer keyboarding, travel as required
    Auditory/Visual:

    Hearing, vision and talking


    NOTE
    :

    Credit security clearance, confirmed via a background credit check, is required for this position.

    The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

    They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
    Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

    If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience.

    You may be just the right candidate for this or other roles.
    About Us

    Taking care of people is at the heart of everything we do. Caring counts

    Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions.

    Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions.

    Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts.

    Watch this video to learn more about us.

    #J-18808-Ljbffr
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