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    Product Success Manager - New York, United States - Workiva

    Workiva
    Workiva New York, United States

    2 weeks ago

    Default job background
    Full time
    Description

    The Product Success Manager - Governance, Risk & Compliance (GRC) at Workiva plays a crucial role in driving product adoption and growth success. Working closely with customers, the role focuses on enhancing their overall product experience and ensuring their success. Collaborating with the customer success team, the Product Success Manager monitors system health, delivers customer programs, and facilitates communication between customers and product teams. As a techno-functional expert, you will engage with various stakeholders to advocate for customers' needs. Ideal candidates possess domain expertise, enterprise project management experience, technical proficiency, and strong customer management skills.

    What You'll Do:

    • Achieve customer success outcomes including higher customer product adoption, customer satisfaction, and overall customer health scores
    • Work closely with CSMs to jointly define customer expected outcomes and ensure that they have realized value from the solution
    • Accurately document new and existing feature/functionality as a reference for customers and the CS Team
    • Proactively manage each customer's Wdesk environment through their intimate knowledge of the product roadmap and understanding of stakeholders' testing, reporting, and analytical needs.
    • Responsible for the technical health and wellbeing of their customers
    • Owns the communication channel from product to customer success
    • Assists in strategy and execution of feature releases
    • Train the Customer Success team on the benefits of new product releases
    • Influence product development strategy by advocating on behalf of customers
    • Support customers post-onboarding and work cross-functionally with our sales, support, services and partner teams for successful deployment

    What You'll Need:

    Minimum Qualifications

    • Fluency in Spanish and English is required
    • 4+ years of experience in customer-facing roles such as Customer Success, Product Manager, Solution Architect, and/or IT, Management, or Finance Consultant
    • Bachelor's Degree
    • An advanced degree will be considered in lieu of experience

    Preferred Qualifications

    • Experience supporting a SaaS product preferred
    • Experience with Database systems preferred
    • Knowledge of connected data ecosystems and connected reporting workflows
    • Passionate about customer success and tenacious at driving long-term customer value
    • Highly data-driven and meticulously detailed with a commitment to drive customer engagement towards business outcome and value realization
    • Excellent verbal and written communication skills, including the ability to chair sessions and host webinars

    Remote - Ready Excellence

    • Must be able to travel up to 10% annually
    • Reliable internet access for any period of time working remotely, not in a Workiva office

    How You'll Be Rewarded

    Salary range in the US: $69, $117,000.00

    A discretionary bonus typically paid annually

    Restricted Stock Units granted at time of hire

    401(k) match and comprehensive employee benefits package

    The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

    Where You'll Work

    Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.

    We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems.

    At Workiva, you'll enjoy

    • Fantastic Benefits: With coverage starting day one, choose from competitive health, dental, and vision plans on the largest physician networks available.
    • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
    • Involvement: Ability to participate in Business Employee Resource Groups (Black, Hispanic, Asian, Women, Rainbow (LGBTQIA+), Veterans, Disabilities), Volunteering, Company wide celebrations, and more
    • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.

    Learn more about life at Workiva:

    Learn more about benefits:

    Workiva is an Equal Employment Opportunity and Affirmative Action Employer. We believe that great minds think differently. We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation. Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.We strongly encourage and welcome people from historically marginalized groups to apply.

    Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email

    Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.

    Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.

    #LI-JW1
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