- Responds to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes.
- Apply strict guidelines for safeguarding the confidentiality of sensitive information to be processed. Follow appropriate actions to be taken in line with the policies and procedures surrounding confidential information.
- Clearly and concisely document customer case notes in ServiceNow IT Service Management (ITSM) ticketing system.
- Requires the performance of decision-making activities due to occasional unpredictable and random customer inquiries requiring choices between a variety of procedures.
- Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. Must be able to determine the customer's desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer's inquiry.
- Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.
- Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Other tasks are performed as required.
- None
- High School Diploma
- One year of customer service
- A combination of education, certification training, and/or experience may suffice for the above requirements
- Ability to obtain and maintain a DoD Secret Clearance (BAC will cover costs, but job retention is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship
- Must satisfy Florida Department of Children and Families (DCF) Level 2 background screening requirements.
- Able to obtain a RAPIDS Certification (Certification occurs as part of the onboard training).
- Basic IT experience or knowledge
- Advanced knowledge of Microsoft Office Suite and/or Google Suite
- Prior military experience
- Current or previously held DOD Secret clearance
- Any DoD Approved 8570 / 8140 baseline certifications (CompTIA, ITIL, ISC2, GIAC, etc.)
- Safeguarding data and beneficiary information. Ability to handle confidential employment information with tact and discretion.
- Ability to communicate effectively orally and in writing in English.
- Knowledge of principles and procedures for employee support services.
- Knowledge of the Health Insurance Portability and Accountability Act (HIPAA)
- Ability to operate a computer using Microsoft Office Suite and applicable department/organization-specific software.
- Must be skilled in the following: Time Management, Critical Thinking, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
- Ability to correctly interpret and efficiently implement all applicable policies and procedures.
- Ability to manage multiple priorities to ensure that deadlines are met.
- Ability to establish and maintain effective and collaborative working relationships with those contacted in the course of work.
- Ability to regularly attend work and arrive punctually for designated work schedule.
- Free medical insurance for employees
- Paid holidays per contract
- Paid vacation (Available to use after one year of employment, based on hours worked)
- Paid sick days
- Optional 401K (After one year of employment)
- Other optional benefits available include Life Insurance, Short Term Disability, Cancer Care, and Dental Insurance.
-
Cremation Services Representative
1 week ago
Brevard Humane Society Merritt Island, United States**Join Our Team**: · At the Brevard Humane Society, caring for animals isn't just a job — it's our passion. · **Current Openings**: · **___________________________________________**: · - **Pet Pal**: · To provide a clean, healthy and safe environment, provide food and water, dog ...
-
Patient Service Representative Ii
2 weeks ago
Health First Viera, United States**Description**: · *** · To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, efficient, and accurate patient experience by demonstrating outstanding customer service skills and using technology to manage patient care including ...
-
Telephone Customer Service Representative
4 days ago
Blue Horizon Enterprises Sharpes, FL, United States Freelance**Who we are**: · For over 14 years, we have been working for our clients. As a competent and reliable service provider, we are your partner for all things related to work and career. · **Have we sparked your interest?** · Then we look forward to receiving your application Your r ...
-
Customer Service Representative
2 weeks ago
Toyota of Melbourne Melbourne, United States**Customer Service Representative** · Every employee with Toyota of Melbourne is absolutely critical to its success. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to wo ...
-
Customer Service Representative
3 weeks ago
U-Haul International, Inc Rockledge, United StatesProvide sweeping, vacuuming, wiping, and mopping for storage units, hallways, restrooms, elevator, etc. Dispose of trash. Maintain and track cleaning supply inventory, requesting supplies as needed. Other duties as assigned. Facility Housekeeper Mini Customer Service Representati ...
-
health services representative
1 week ago
MyFlorida VIERA, United StatesHEALTH SERVICES REPRESENTATIVE · Date: May 16, 2024 · Location: · VIERA, FL, US, 32940 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . · Requisi ...
-
Customer Service Representative Smart TV
4 days ago
Titan Industries Melbourne Beach, FL, United States FreelanceOur client is a manufacturer of electronic devices and their products are sold in most electronics stores. To support their support team, we are looking for a Customer Service Representative (m/f/d) for Smart TV devices and applications in Melbourne Beach, FL. · **This is what we ...
-
Customer Service Representative
2 weeks ago
Fiberglass Florida Inc Rockledge, United StatesJob Description · Job DescriptionWe are seeking an energetic Customer Service Representative to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues. · Responsibilities: · Handle customer inquiries ...
-
Customer Service Representative
3 weeks ago
Horizon Ventures Titusville, United StatesYou are our new customer service representative (m/f/d) Sales / Service 1&1 in Titusville · APCT1_DE · ...
-
Customer Service Representative
1 week ago
Sara Houston - State Farm Agent Rockledge, United StatesJob Description · Job DescriptionPosition Overview · State Farm Insurance Agent located in Viera, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Sara Houston - State Farm Agent, you will build and develop customer relat ...
-
Customer Service Representative
6 days ago
Broadleaf Group Melbourne, United States**Here's what you'd do**: · - To act as a representative of clients and provide exceptional quality service for members. · - To assist members via telephone, fax, and mail, provide client information, and cross-sell client products and services. · - To recognize member needs and ...
-
Customer Service Representative
6 days ago
Eric Ponce - State Farm Agent Melbourne, United States**ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with Eric Ponce - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, custo ...
-
Customer Service Representative
5 days ago
Broadleaf Group Melbourne, United States**Here's what you'd do**: · - To act as a representative of clients and provide exceptional quality service for members. · - To assist members via telephone, fax, and mail, provide client information, and cross-sell client products and services. · - To recognize member needs and ...
-
Customer Service Representative
3 weeks ago
City of Cocoa Florida Cocoa, United StatesUnder the general supervision of the Customer Service Supervisor, and/or the Utility Customer Service Manager, performs responsible office work in assisting the general public. The Customer Service Representative is responsible for a number of custom Customer Service, Customer Se ...
-
customer service representative
3 weeks ago
Family Dollar Cocoa, United StatesFamily Dollar FAY BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register ...
-
Patient Service Representative II
2 weeks ago
Health First Rockledge, United States*POSITION SUMMARY * · To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, efficient, and accurate patient experience by demonstrating outstanding customer service skills and using technology to manage patient care including reg ...
-
Member Services Representative II
3 weeks ago
Launch Credit Union Rockledge, United States· Member Services Representative II (Rockledge) · ID · Category · Branch Operations · Position Type · Regular Full-Time · Remote Status · Not Remote · Location · US-FL-Rockledge · Position Summary · The Member Services Representative II (MSR II) is responsible for providing exce ...
-
Lead Patient Service Representative
2 weeks ago
Health First Rockledge, United StatesPOSITION SUMMARY To be fully engaged in providing Quality/No Harm, Customer Service and Stewardship by demonstrating leadership in promoting teamwork, prioritizing workflow, addressing, or escalating concerns and using resources efficiently to ensure continuity of quality patient ...
-
Member Services Representative II
2 weeks ago
Launch Credit Union Rockledge, United StatesPosition Summary: · The Member Services Representative II (MSR II) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer e ...
-
hfmg patient services representative
3 weeks ago
Health First Rockledge, FL , USA, United StatesPOSITION SUMMARY · To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of dep ...
Customer Service Representative - Rockledge, United States - BAC
Description
Job Description
Job DescriptionMISSION:
The mission of BAC is to provide persons with disabilities innovative services and opportunities to achieve personal success.
JOB SUMMARY:
Answer incoming calls from Department of Defense (DoD) and military veteran customers, troubleshoot, and resolve Tricare health insurance beneficiary support, web service, and communications issues. Candidates must be able to obtain and maintain a DoD SECRET security clearance. BAC will sponsor selected candidates to obtain this clearance.
EXAMPLES OF ESSENTIAL FUNCTIONS:
The list of essential functions below is intended to be representative of the tasks performed within this job. Other duties may be assigned based on business needs.
SUPERVISORY RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
PREFERRED QUALIFICATIONS:
In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.
KNOWLEDGE, SKILLS, AND ABILITIES:
TRAVEL
None.
WORK AUTHORIZATION/SECURITY CLEARANCE
Must be authorized to obtain and maintain authorized access to work on government installations and IT Systems.
PHYSICAL REQUIREMENTS:
Tasks involve sitting for extended periods of time. Above requirement can be performed with or without reasonable accommodations.
ENVIRONMENTAL REQUIREMENTS:
Tasks are regularly performed inside without exposure to adverse environmental conditions (example: dirt, heat, cold, rain, fumes).
SENSORY REQUIREMENTS:
Some tasks require manual dexterity, in addition to visual and hearing acuity.
Availability: Full Time
8-10 week training period: M-F 9 am - 5:30 pm
Typical shift time (post-training): M-F, shift times between 8 am - 8 pm
Salary: $17.20/hr.
Benefits:
Accepting applications until positions filled...
Applications may be completed through our website:
*A completed application is required*:
BAC
Providing innovative services for individuals with disabilities to achieve personal success
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are a Drug-Free Workplace.
See "About Us" page for history of this program
