- Responds to customer's needs in a timely and professional manner.
- Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages.
- Facilitates patient appointments and referrals in a timely, efficient, and friendly manner.
- Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.
- Obtains required signatures on consents and distribute patient information and compliance literature.
- Verifies patient's insurance eligibility utilizing assigned tools, updates information in patient's account as needed.
- Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.
- Collects all current and past-due patient responsibility balances prior to services being rendered.
- Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system.
- Prepares the next day's work for all scheduled patients.
- Majority of time involves sitting or standing; occasional walking, bending, stooping Long periods of computer time or at workstation
- Light work that may include lifting or moving objects up to 20 pounds with or without assistance.
- May be exposed to inside environments with varied temperatures, air quality, lighting and/or low to moderate noise.
- Communicating with others to exchange information.
- Visual acuity and hand-eye coordination to perform tasks.
- Workspace may vary from open to confined, on site or remote.
- May require travel to various facilities within and beyond county perimeter; may require use of personal vehicle.
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hfmg patient services representative - Rockledge, FL , USA, United States - Health First
Description
POSITION SUMMARY
To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.
PRIMARY ACCOUNTABILITIES
MINIMUM QUALIFICATIONS
Education:
High School diploma or equivalent.
Work Experience: 1 year customer service experience.
Knowledge/Skills/Abilities:
Working knowledge of Microsoft Office applications, organizational and communication skills, excellent customer service skills.
PREFERRED QUALIFICATIONS
Certification:
CPR Certification
Knowledge/Skills/Abilities:
General knowledge of healthcare terminology and abbreviations, previous healthcare experience.
PHYSICAL REQUIREMENTS Sedentary
