Customer Service Representative Smart TV - Melbourne Beach, FL, United States - Titan Industries

James Miller

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James Miller

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Freelance
Description
Our client is a manufacturer of electronic devices and their products are sold in most electronics stores.

To support their support team, we are looking for a Customer Service Representative (m/f/d) for Smart TV devices and applications in Melbourne Beach, FL.


This is what we expect from you:

  • Experience in the IT field
  • Good communication skills
  • Customer service oriented
  • Structured and goaloriented work approach
  • Attention to detail and meeting deadlines
  • Flexibility with working hours
  • Good English skills

These are some of the tasks we can offer you:

  • Handling customer inquiries regarding the functionality of new devices (general product inquiries or questions about operating functions).
  • Compatibility checks of different hardware components and software versions
  • Advising customers on important topics such as wireless networks, mobility, or security components just to name a few.
  • Possibly handling complaints or providing telephone support for installation or setup
  • Documentation / administrative tasks
We look forward to getting to know you

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