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IT Service Desk Analyst
Found in: Lensa US 4 C2 - 22 hours ago
Sanmanuel Nsn California, United StatesUnder the supervision of the IT Service Desk supervisors, the Service Desk Analyst ensures proper computer operation so that end users can accomplish business tasks. This includes receiving, creating, prioritizing, documenting, and actively resolving end-user help requests and es ...
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IT Service Desk Analyst
Found in: Lensa US 4 C2 - 6 days ago
Insight Global California, United StatesA large software company is seeking a remote IT Service Desk Analyst. They will provide remote IT support to approximately 4000 internal employees. They will be responsible for troubleshooting, repair and configuration of desktops/laptops (mostly windows based with a few Apple re ...
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IT Service Desk Analyst II
Found in: Lensa US 4 C2 - 2 days ago
Sanmanuel Nsn California, United StatesIT Service Desk Analyst II page is loaded · IT Service Desk Analyst II · Apply · locations · Highland, CA · time type · Full time · posted on · Posted 2 Days Ago · job requisition id · R · Under the supervision of the IT Operations Supervisor, the Service Desk Analyst ...
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senior disaster services analyst
Found in: Lensa US 4 C2 - 4 days ago
LA County Library California, United StatesTYPE OF RECRUITMENT: · Open Competitive Opportunity · No out of class experience will be accepted. · EXAM NUMBER: · PH1515C · FIRST DAY OF · FILING · : · Wednesday, March 13, 2024 at 8:30 a.m., Pacific Time (PT) · This examination will remain open until the needs of the se ...
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Senior Manager
Found in: ClickTrader US C2 - 4 days ago
EDWARD JONES Jefferson City, MO, United StatesJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 5001 company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our cl ...
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Senior Business Analyst
Found in: Lensa US 4 C2 - 1 day ago
State of Missouri Jefferson City, United StatesJob Location: · The office for this position is in the Jefferson Building, 205 Jefferson St., Jefferson City, MO 65101. · Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed ...
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registered behavior technician
Found in: MyJobHelper US C2 - 4 days ago
Res-Care, Inc. Jefferson City, MO , USA, United States Part timeOur Company · SpringHealth Behavioral Health and Integrated Care · Overview · Must be certified as a Registered Behavior Technician · Our therapy team executes customized treatment plans that deliver real results and exceed patients' expectations. · Apply today if you're motivate ...
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Business Analyst
Found in: Lensa US 4 C2 - 5 days ago
State of Missouri Jefferson City, United StatesJob Location: The office for this position is located in Jefferson City, MO Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan. Why you'll love this position: ...
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registered behavior technician
Found in: MyJobHelper US C2 - 4 days ago
Res-Care, Inc. Jefferson City, MO , USA, United StatesOur Company · SpringHealth Behavioral Health and Integrated Care · Overview · Registered Behavior Technician Certification or experience working with children and willing to get RBT Certification · We offer: · * Daytime hours in a clinic-based environment · * Part-time schedule a ...
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bcba board certified behavior analyst
Found in: MyJobHelper US C2 - 4 days ago
Res-Care, Inc. Jefferson City, MO , USA, United StatesOur Company · SpringHealth Behavioral Health and Integrated Care · Overview · Behavior Clinic Supervisor for Youth Clinic · Location: 1600 Southwest Blvd Ste A, Jefferson City, MO · We are seeking a Youth Behavioral Clinic Supervisor that will be helping us build the Youth ABA li ...
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Senior Analyst, Retirement
Found in: Careerbuilder One Red US C2 - 4 days ago
EDWARD JONES Jefferson City, MO, United StatesJoin a financial services firm where your contributions are valued. Edward Jones is a Fortune 5001 company where people come first. With over 8 million clients and 19,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our cl ...
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Management Analyst I
Found in: Lensa US 4 C2 - 1 day ago
State of Missouri Jefferson City, United StatesJob Title: Court Services Management Analyst I · Where: Office of State Courts Administrator, Jefferson City, MO · Full-time: 40 hours · StartingSalary: $45,691.00 · Administrator will provide you the opportunity to work with a variety of exceptional, hardworking people and gain ...
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Management Analyst I
Found in: Lensa US 4 C2 - 20 minutes ago
State of Missouri Jefferson City, United StatesJob Title: Court Services Management Analyst I · Where: Office of State Courts Administrator, Jefferson City, MO · Full-time: 40 hours · StartingSalary: $45,691.00 · Administrator will provide you the opportunity to work with a variety of exceptional, hardworking people and gain ...
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Senior Program Specialist-Data Analyst
Found in: Lensa US 4 C2 - 5 days ago
State of Missouri Jefferson City, United StatesWhy you'll love working for this Department: · You will be joining a Department committed to a culture of TEAMWORK to accomplish our goals together, where we deliver excellence through COLLABORATION with partners and stakeholders, embody ACCOUNTABILITY through trust and professi ...
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Business Analyst
Found in: Lensa US 4 C2 - 4 hours ago
State of Missouri Jefferson City, United StatesJob Location: The office for this position is located in the Truman Building, 301 W. High St. Jefferson City MO Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce ...
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Cyber Security Manager
Found in: Appcast US C2 - 3 days ago
Wipro Jefferson City, United StatesAbout Wipro · Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. · We leverage our holistic portfolio of capabilities ...
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Locum Tenens CRNA
Found in: J-Vers US C2 - 5 days ago
Jackson and Coker Jefferson City, United StatesJackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Jefferson City, Missouri. · Job Description & Requirements · Specialty: Anesthesia · Discipline: CRNA · Start Date: 05/28/2024 · Duration: 8 weeks · Shift: 10 hours · Employment Type: Locum Tenens · New CRNA ...
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Database Developer/Data Analyst
Found in: Lensa US 4 C2 - 18 minutes ago
State of Missouri Jefferson City, United StatesJob Location: The office for this position is located at the Harry S. Truman State Office Building, 301 W High Street, Jefferson City, MO · Why you'll love this position: · Do you want to see the impact of your efforts in action? Then this may be a great opportunity for you Thi ...
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Behavior Interventionist
Found in: MyJobHelper US C2 - 1 day ago
Jefferson City School District Jefferson City, United StatesPOSITION TITLE: Behavior Interventionist · FLSA Status: Exempt · REPORTS TO: Special Services Director · Essential Functions:The Behavior Interventionist will provide primary intervention to students who are identified as exhibiting behavioral difficulties which impede social dev ...
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Data Analyst
Found in: Lensa US 4 C2 - 1 day ago
State of Missouri Jefferson City, United StatesJob Location: · The office for this position is located at the Roberts Building 1706 E. Elm St., Jefferson City, MO · Why You'll Love This Position · Are you looking for a position that will allow you to work with a team of dedicated IT professionals? Are you interested in bein ...
Lead Support Services Analyst - Jefferson City, United States - Equifax
Description
The Lead Support Services Analyst is responsible for the intake, triage, and oversight of client support requests for our BusinessConnect managed application.
In this capacity you will provide guidance and leadership to junior team members, aiding with troubleshooting, issue resolution including updates to code and configurations as needed, and monitoring successful and expedient resolution of client issues.
In addition, the Lead Support Services Analyst will provide assistance throughout the lifecycle of a project from pre-sales activity through production deployment, helping to enable the development team's success and ensuring client satisfaction by creating detailed user stories and their associated acceptance criteria.
Eliciting functional and technical requirements through client and development team discussions, creating clear documentation, and helping to manage the prioritization of the project backlog will be key responsibilities in this blended role.
What you'll do:
Key activities include overall ownership of the client support request process including intake, triage, and oversight of client issues through resolution.
Provide prior Salesforce support expertise including Apex/Salesforce development skills and Salesforce administration knowledge to resolve client support issues.
Provide prior API development experience, working knowledge of xml, json, or other languages to resolve client support issues.
Provide guidance and leadership to junior team members to ensure proper direction and timely resolution of client support issues.
Direct oversight of issue management including leading weekly support stand-up calls, ensuring appropriate documentation and issue resolution are maintained in Jira, and producing weekly status reports for customer support related issues.
Translate technical information, work flows, and functional requirements into comprehensive user stories with appropriate acceptance criteria.
Work closely with clients and internal team members to elicit requirements, probe for hidden requirements, and remove ambiguities to help ensure a successful project launch.
Provide subject matter expertise and consultation to both internal and external clients to ensure requirements are vetted, and supply input on the best possible solution for our client.
Assist and/or coordinate communications between the customer and the development team.
Handle key activities for multiple projects and clients simultaneously.
What experience you need:
2-3 years experience as a Salesforce/Apex developer familiar with troubleshooting and debugging issues, code modifications, and test class development.
1-2 years of Salesforce administrator experience familiar with classic and lightning views, application preferences, page layouts, user rights, custom settings, Apex Data Loader, etc.
2+ years experience in a technical/development support capacity.
1+ years of experience as a Product Owner or Business Analyst, or proven track record of contributing to user story development.
Ability to work with external clients and internal development teams to obtain and document clear requirements, probe for additional details, and remove ambiguities.
Strong sense of urgency and commitment to customer satisfaction, bringing issues to resolution quickly.
Ability to handle multiple projects simultaneously.
You've attained a Bachelor's degree, or higher level education (Computer Science or Mathematics preferred)
What could set you apart:
Experience working within a Salesforce environment, or Salesforce Admin experience
Experience working in an Agile Scrum environment
Product Ownership and/or Project management experience
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