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Topanga

    Client Advisor - Topanga, United States - Richemont

    Richemont
    Richemont Topanga, United States

    1 week ago

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    Description

    CLIENT ADVISOR, IWC, TOPANGA, CA

    MAIN PURPOSE

    The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

    KEY RESPONSIBILITIES


    • Hosting clients and other stakeholders with the ability to provide personalized customer experience

    • Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager

    • Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients

    • Find ever new and creative means to exceed client's expectations

    • Establish strong personal relationships with clients from different backgrounds.

    • Support these relationships through constant focus and attention on CRM.


    • Develop and maintain client database and manage clienteling activities on a day to day basis.

    • Handle customer service requests and respective processes.

    • Know IWC's history, products and partnerships as well as the watch and luxury industries.

    • Deliver outstanding client service and treatment to make a clear difference vs. competition.

    • Act as a brand ambassador in and out of the boutique.

    • Organize and execute all operational tasks in detail and with care.

    • Maintain the boutique according to global IWC visual merchandising standards.

    • Be part of a boutique team and support the overall organization of the boutique with a strong team approach.

    • Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

    QUALIFICATIONS

    Education

    • 3-5 years of experience in sales or hospitality

    • Applicants with background in Sales or Hospitality preferred


    • Fluent in English

    • Comfortable with Video chat softwares


    • Technical Skills/Abilities

    Personal Skills

    • Strong Team player mindset

    • Excellent communicator with ability to develop strong networks

    • Curious and resourceful. Able to work independently on creating sales leads.

    • Result-oriented and driven

    • Strong selling skills

    • Accountable and reliable

    • Able to handle large diversity of tasks in a timely manner, very organized and disciplined

    • High emotional intelligence and general education

    • Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior

    • Able to adapt approach individually to respective client

    • Open and outgoing personality

    • Demonstrate eagerness and enthusiasm to learn and grow

    • Creative, curious and versatile with good interpersonal competences and empathetic

    • Has perfect manners and can maintain a conversation elegantly

    Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted. Hourly range is $23-$24.50. This position is eligible for a commission package.

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