Jobs
>
Sunnyvale

    Technical Success Manager - Sunnyvale, United States - Fortinet

    Fortinet
    Fortinet Sunnyvale, United States

    3 weeks ago

    Default job background
    Description

    As a Technical Success Manager, you will be an active part of the top-notch Fortinet organization, working alongside our exceptional global team of professionals in Engineering, QA, Security and Product Support. You will guide our clients through all phases of the customer journey, providing expertise and guidance to ensure that the FortiNDR Cloud platform delivers maximum value to our clients.

    This will involve working directly with clients to anticipate, understand, enumerate, and address their technical requests and concerns and serve as strategic advisors giving input on security operations and incident response workflows as well as product functionality, technology, and implementation.

    Responsibilities

    • Proactive engagement with clients to provide clear and consistent experiences for capability deployment, planning, adoption, training, integration, and technical issue resolution.
    • Engage our clients on critical conversations related to network security and architecture.
    • Establish a clear, regular, and effective communications cadence with the client; Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items.
    • Share knowledge, ideas and experience within the team.
    • Develop core competency in Fortinet product line and technologies.

    Requirements

    • 5+ years of experience with one or more of the following roles: Incident response team, Threat hunting team, Security Operations Center (SOC), Red/penetration testing team, or similar security-oriented roles
    • 3+ years of experience managing relationships with vendors, clients, and cross-functional teams.
    • Ability to speak clearly & confidently about technology and internet concepts and interact with technical customers via email, phone and online collaboration tools.
    • Excellent analytical and problem-solving skills with a strong sense of customer commitment.
    • High level of interpersonal skills.
    • Experience with Security Orchestration, Automation and Response (SOAR) technology and Security Information and Event Management (SIEM) technology.
    • At least 3 years of experience on design, installation and/or operation of network security solutions, including at least three of the following: Firewalls, VPNs, IDP/IPS, Antivirus Gateways, Web Content Filtering, AntiSpam, Vulnerability Managers, Database Security, VoIP Security.
    • Experience as operating systems administration, either Microsoft Windows Sever or UNIX flavors/variants.
    • Experience with authentication systems such as LDAP, RADIUS, TACACS+, Active Directory, Digital Certificates / PKI.
    • Strong understanding of common TCP/IP Service Protocols, such as ICMP, DNS, FTP, SMTP, HTTP, SNMP, SSH.
    • Strong understanding in the following technologies and protocols: PPTP, L2TP, 802.1q, 802.1x, SSL, IKE, IPSec, 3DES, AES, SHA-1, MD5.
    • General knowledge of Federal compliance requirements for Service Providers and Federal agencies to include, but not limited to FIPS 140-2/3, TIC 3.0, DoD STIG, CSfC, CMMC, and NIST 800-53/171/207
    • Familiarity with REST APIs
    • Familiarity with JSON, parsing and integrations into other structured data sets
    • Industry certification such as NSE, CISSP, CEH, GCIH, etc
    • A team-oriented attitude and interest in working closely with other groups in the company.
    • Strong organizational skills and the ability to properly prioritize operations, customer impacting issues and project tasks.

    Educational Requirements

    • Master's Degree preferred, Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable

    Why Join Us:
    We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being. Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe

    #GD

  • LinkedIn

    Manager, Customer Success

    3 days ago

    LinkedIn Sunnyvale, United States

    Company Description · LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuab ...

  • Plug and Play Tech Center

    Partner Success Manager

    1 day ago

    Plug and Play Tech Center Sunnyvale, United States

    Who we are: · Plug and Play Tech Center is a leading early-stage investor and corporate innovation platform bringing together the best startups and the world's largest corporation. We've worked with most of the Fortune 500 enterprises across 20+ industry verticals, and are on a ...

  • Plug and Play

    Partner Success Manager

    4 days ago

    Plug and Play Sunnyvale, United States

    WHO WE ARE?Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the worlds largest corporations to create the most meaningful connections that bring innovation to anyone, anywhere. We are on a mission to bring the benefits of Sili ...

  • LinkedIn

    Manager, Customer Success

    2 days ago

    LinkedIn Sunnyvale, United States

    At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers both hybrid and remote work options. This means you can work from home and commute to a LinkedIn office, depending on what's best for you Manager, Customer Experience, ...

  • Asimily

    Customer Success Manager

    1 week ago

    Asimily Sunnyvale, United States

    APPLY NOW · About Asimily · Asimily is an IoT Security Platform. We were recognized as the third fastest-growing cybersecurity company in 2022 by Inc. 5000 and by Gartner, IDC, and others as having an innovative market-leading security solution. With growing cybersecurity risks f ...

  • Asimily

    Customer Success Manager

    1 week ago

    Asimily Sunnyvale, United States

    APPLY NOW · About Asimily · Asimily is an IoT Security Platform. We were recognized as the third fastest-growing cybersecurity company in 2022 by Inc. 5000 and by Gartner, IDC, and others as having an innovative market-leading security solution. With growing cybersecurity risks f ...

  • Docyt

    Customer Success Manager

    1 week ago

    Docyt Mountain View, California, United States Permanent

    As a Accounting Success Manager at Docyt, you'll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You'll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving su ...

  • Docyt

    Customer Success Manager

    1 day ago

    Docyt Mountain View, United States

    As a Accounting Success Manager at Docyt, you'll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You'll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving su ...

  • Docyt

    Accounting Success Manager

    3 weeks ago

    Docyt Mountain View, United States

    As a Accounting Success Manager at Docyt, you'll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You'll partner with our customer stakeholders, ensuring that we understand their business needs and objectives, thus driving su ...

  • Docyt

    Customer Success Manager

    2 weeks ago

    Docyt Mountain View, United States

    Job Description · Job DescriptionAs a Accounting Success Manager at Docyt, you'll lead the customer relationship, delivering maximum value to our existing customers and newcomers alike. You'll partner with our customer stakeholders, ensuring that we understand their business need ...

  • Prodigal

    Customer Success Manager

    13 hours ago

    Prodigal Mountain View, United States

    [Full Time] Customer Success Manager at Prodigal (United States) | BEAMSTART Jobs · Customer Success Manager · Prodigal United States · Date Posted · 19 Jun, 2023 · Work Location · Mountain View, United States · Salary Offered · Not Specified · Job Type · Full Time · Experience ...

  • Stampli

    Customer Success Manager

    1 week ago

    Stampli Mountain View, United States

    Experience with at least one of these systems is a big plus · Minimum 2 years Accounts Payable experience · Excellent presentation / training skills · Loves technology · Service oriented · Organized · Quick learner · Responsibilities · Implement Stampli 's Interactive Invoice Ma ...

  • Workato

    Customer Success Manager, Embedded

    2 weeks ago

    Workato Mountain View, United States

    About Workato · Workato is the only integration and automation platform that is as simple as it is powerful and because its built to power the largest enterprises, it is quite powerful. · Simultaneously, its a low-code/no-code platform. This empowers any user (dev/non-dev) to ...

  • Commerceiq

    Customer Success Manager, Ecommerce

    1 week ago

    Commerceiq Sunnyvale, United States

    The Role: · Fueled by our customer and business growth, we're looking for Customer Success Managers to run and grow relationships with our customers, ensuring they are successfully adopting the product. · The goal of our Customer Success Managers at CommerceIQ is, simply, to he ...

  • Plug and Play Ventures

    Senior Partner Success Manager

    1 week ago

    Plug and Play Ventures Sunnyvale, United States

    **Senior Partner Success Manager | Retail and Media** · Retail · Sunnyvale, California · Minimum Experience · **Senior Manager/Supervisor** · Plug and Play Tech Center is the ultimate innovation platform, bringing together the best startups and the worlds largest corporations ...

  • Amazon

    Sr. Customer Success Manager,

    1 day ago

    Amazon Sunnyvale, United States

    Amazon Renewed is the home of high-quality pre-owned and refurbished products in 15 countries (NA3, EU7, IN, AU, JP, UAE, SA) with supply from qualifying Marketplace Sellers, Retail Vendors and Amazon. We aspire to transform how Customers discover and buy high-quality pre-owned p ...

  • Anatomage

    Customer Success Manager

    2 hours ago

    Anatomage Santa Clara, United States

    Who is Anatomage? · Anatomage is committed to transcending the limitations of existing medical education with innovative products that elevate the teaching and learning process. Our staff is relentlessly committed to quality and customer satisfaction, striving to make sure our cu ...

  • Gigamon

    Technical Success Manager

    2 hours ago

    Gigamon Santa Clara, United States

    · As a member of the "One Gigamon" team, you are a trusted advisor to our customers, always striving to deliver the right combination of technology and expertise to fit our customers' needs. Your passion for deep observability and dedication to building a vibrant practice with d ...

  • Palo Alto Networks

    Customer Success Manager

    1 week ago

    Palo Alto Networks Santa Clara, United States

    **Our Mission** · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure than the one before. We are a company built on the ...

  • Anatomage

    Customer Success Manager

    13 hours ago

    Anatomage Santa Clara, United States

    Who is Anatomage? · Anatomage is committed to transcending the limitations of existing medical education with innovative products that elevate the teaching and learning process. Our staff is relentlessly committed to quality and customer satisfaction, striving to make sure our cu ...