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    Director of Hotel Operations - Louisville, United States - Churchill Downs

    Churchill Downs
    Churchill Downs Louisville, United States

    4 weeks ago

    Default job background
    Description

    SPECIFIC DUTIES AND RESPONSIBILITIES

    • Takes the lead creating and developing a profitable, successful, high-quality hotel experience.
    • Develop and manage service standards that are in line with guest expectations and property scope.
    • Ultimately responsible for all hotel operations including SOPs, controls, staffing, training and development.
    • Responsible for department adherence to all company policies and procedures.
    • Responsible for Hotel operations' compliance with gaming regulations and state laws.
    • Develops annual budgets and capital planning and performs/reports on performance analytics and KPIs regularly
    • Takes the lead on pricing and collaborates with Finance leaders on managing related labor and expenses.
    • Creates and develops yield strategy that optimizes hotel revenue and by extension the revenue from gaming guests; it must work in tandem with the property's player reinvestment strategy and prioritize inventory accordingly.
    • Leads collaboration with all internal customers that depend on hotel services and amenities.
    • Recognizes and adapts to trends in the industry and recommends items that enhance the product and experience.
    • Maintains a good working relationship with property leaders, teams at sister properties, corporate team and vendors.
    • Required to implement strategies and programs that develop internal talent and future hotel leaders.
    • Other duties as assigned.

    STANDARDS OF PERFORMANCE

    • Leadership: a demonstrated ability to manage and lead a team and develop others into leaders.
    • Management: the ability to organize and manage multiple priorities, responsibilities and projects.
    • Proven track record in managing performance and holding others accountable.
    • Experience working on high-performance teams and comfortable working as part of a team.
    • Highly proficient problem-solver at both a strategic and functional level.
    • Experience working in environments that focus on the customer experience.
    • Team Member Engagement; committed to being the team's advocate and a champion for developing talent internally
    • Public relations and guest service skills and excellent oral and written communication skills.
    • Willingness to assume overall responsibility relative to the performance of the property.
    • Ability to analyze planning documents results and revise for continued improvement.
    • Financial to include forecasting, budget preparation, and reporting.
    EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS


    • Ten to fifteen years of experience in hotels and/or casino hotel operations.
    • Five to Ten years of experience managing managers and/or in a Leadership role required. 4-year degree in a related field or equivalent work experience in excess of 10 years is preferred.
    • Professional certifications, designations and commendations are a plus.
    • Pre-opening/opening experience, either for a casino/gaming hotel or national brand, is required.
    • Able to obtain a valid Racing License.
    #DCG
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