Business Services Analyst - Durham, United States - City of Durham

Description

Business Services Analyst

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Business Services Analyst

Salary

$57, $89,285.00 Annually

Location

Durham, NC

Job Type

Full time with benefits

Job Number

Department

General Services

Opening Date

04/03/2024

Closing Date

Continuous

+ Description

+ Benefits

+ Questions

Be sure to mark your calendar and attend the LOGO Career Expo on June 8th to find your new career with community impact

Position Description

Work, Serve, Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

Workdays/Hours: Monday - Friday / 8:00 a.m. - 4:30 p.m.

Position devoted to providing management analysis, program administration and oversight. Perform fully-proficient operational analysis work or program administration for a City-wide function or City department that requires independent evaluation and analysis of issues and the exercise of judgment, education and experience to select and apply criteria to resolve problems and make recommendations. Decision-making includes selecting the method to address a problem or issue, subject to the constraints established by management objectives and direction.

Responsible for researching, compiling, and analyzing information; preparing reports; managing programs and/or processes; assessing programs and performing quality control; consulting with management and other staff; performing special projects; serving as a liaison to other City departments, vendors or external customers; analyzing operational processes and recommending improvements; developing performance measures; developing and updating business plans and assisting with strategic planning. As assigned, may serve as a lead worker, assigning work and monitoring work completion.

Position assignment will support Asset Management programs within the Department, guided by Departmental and City Strategic Plans. Position will be responsible for driving data quality and data metrics to inform data driven decisions for Departments portfolio of assets.

Duties/Responsibilities

+ Administers programs including evaluating program performance; performs quality control audits in Computerized Maintenance Management Systems (CMMS); develops departmental performance measures; recommends process improvements; assists with strategic planning; and ensures compliance with applicable regulations, policies, and procedures.

+ Prepares, maintains, reviews, and/or processes reports, business plans, contracts, agreements, leases, claims, forms, applications, promotional materials, and other documents; updates and maintains databases, online systems, and webpages; researches updates, compiles, analyzes, and/or reviews information; produces findings and develops recommendations; reviews work and the work of others for accuracy and completeness.

+ Collaborates with, and serves as a liaison to, City management and departments, vendors, and/or external agencies; attends meetings to provide consultation and professional assistance; develops and delivers training, as assigned; and promotes programs and other department operations.

+ Collaborates with internal divisions to provide project closeout and document retention in CMMS systems.

+ Maintains database of City assets and ensures all requests for work from internal and external customers are linked to asset inventory in CMMS systems.

Minimum Qualifications & Experience

+ Bachelors degree in business or public administration or directly related field,

+ Two years of professional experience in an area related to assignment.

+ Valid North Carolina Class C Drivers License with a satisfactory driving record within 60 days of hire.

Additional Preferred Skills

+ Proficient in Excel, Power BI.

+ Proficient use of a Computerized Maintenance Management System. Experience with Asset Essentials and City Works a plus.

+ Proficient in data management and data analytics.

+ Proficient in performance management systems.

+ Experience developing standardized operating procedures (SOPs).

Benefits General Full-Time Employees

paid holidays per year

+ 12 standard work days of vacation per year

+ 12 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement

+ 2 weeks paid military leave per year

+ Medical, dental, vision, and supplemental life insurance plans

+ State and City retirement plans

+ Short and long term disability plans

+ Paid temporary disability leave for specified conditions

+ City contribution of 10.15% into the N.C. State Retirement System

+ Paid funeral leave

+ Employee Assistance Program - personal and family counseling

+ Paid life insurance equal to annual salary

+ 48 hours for volunteer work each year*

+ 4 hours parental leave each year

+ Workman's Compensation Insurance

+ 457 Deferred Compensation Plans

Benefits - Part-Time (1,000 hours or more per year)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan

Benefits Part-Time (Average 30 hours per week over 12 month period)

+ 401(k) retirement plan (5.0% of salary)

+ State retirement plan effective first day of the month following date of hire

+ Health insurance effective first day of the month following date of hire

+ Dental and life insurance, after one year of service

+ Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service

01

Where did you first hear about this opportunity?

+ City of Durham Website

+ Walk in

+ Job fair

+ Employee referral

+ Professional organization ***Please list the organization in "other" box below***

+ Internet posting ***Please list the specific web site in the "other" box below***

+ Craig's List

+ Facebook

+ LinkedIn

+ GlassDoor

+

+

+

+ Employment Security Commission

+ Magazine/Newspaper

+ Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

+ Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

+ High School Diploma or Equivalent (GED, HiSET, TASC)

+ Associates Degree

+ Bachelor's Degree

+ Master's Degree

+ Doctoral Degree (PhD, Juris Doctorate)

04

Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).

+ I have a valid, unrestricted NC driver's license.

+ I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.

+ I do not have a valid, unrestricted driver's license.

05

How many years of professional experience in an area related to you have?

+ No related experience

+ Less than 1 year of related experience

+ 1 year but less than 2 years

+ 2 years but less than 6 years

+ 6 years but less than 10 years

+ 10 or more years

Required Question