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    Customer Service Representative - Charlotte, United States - Ryan Consulting Group

    Ryan Consulting Group
    Ryan Consulting Group Charlotte, United States

    2 weeks ago

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    Description

    Job Description Position:
    Customer Support Representative (Charlotte, NC)

    Work Schedule Details:
    Shift 11am-8pm EST, Monday to Friday

    Location:Charlotte, NC

    Who we are:
    At our company, we strongly believe in the importance of knowing the origins of our food, making the world a better place. Our mission revolves around establishing a transparent global food supply chain, connecting consumers with their food sources.

    Throughout the past two decades, we have developed a remarkable network comprising thousands of food and beverage entities, ranging from growers and manufacturers to grocers and restaurants. Our cutting-edge SaaS solutions streamline food supply chain intricacies, minimize food wastage, and bridge the gap between consumers and their food origins.

    As a rapidly expanding and forward-thinking organization, we are on the lookout for talented professionals who are eager to grow with us. Join us on our journey of advancement and be part of a team that values diversity and offers competitive salaries along with comprehensive employee benefits.

    About the Role:
    As a Customer Support Representative, you will be a key player in guiding our clientele - including buyers, sellers, and logistics firms - in utilizing and optimizing our solutions. This position presents a unique chance to gain visibility within our company rapidly, establishing expertise in iTradeNetwork and the nuances of the food and beverage supply chain.

    We are in search of an enthusiastic and dedicated individual to act as the face of our brand, aiding customers with queries, offering solutions, and ensuring their utmost satisfaction.

    Responsibilities:

    • Engage with customers through various communication channels - phone, email, and live chat.
    • Assist customers in resolving product-related queries, technical issues, and general concerns.
    • Deliver information about our products, services, and policies in a clear and approachable manner.
    • Empower customers by providing straightforward explanations of technical concepts and solutions.

    What We Require:

    • Strong customer service orientation with a sincere desire to help and impress customers.
    • Excellent written and verbal communication skills.
    • Effective problem-solving abilities and quick-thinking skills to offer timely solutions.
    • Ability to handle demanding customer situations with patience and professionalism.

    Qualifications:

    • College degree required; additional education is a plus.
    • At least 1 year of previous experience in customer service or technical support, preferably in a call center environment.
    • Proficiency in using ticketing systems.
    • Experience with collaboration tools like Slack desirable.
    • Proficient in Google Suite.

    What We Offer:

    • Competitive compensation and benefits package.
    • Opportunities for professional growth and development.
    • A positive and inclusive workplace atmosphere.

    If you have a passion for delivering exceptional customer service, resolving issues, and creating positive customer interactions, we welcome you to be a part of our team. Join us now and contribute to our mission of ensuring customer satisfaction and driving the prosperity of our organization.

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