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First Level Support
4 days ago
Stellar Enterprises Spring Lake, UT, United States Freelance**For our client in the financial services industry located in the Spring Lake, UT area, we are currently seeking a full-time First Level Support (m/w/d).** · Reference number: · **Your responsibilities**: · - Providing telephone and written support for software or hardware issu ...
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FusionWorks West Lake Hills, United StatesAbout the Company · We are your dedicated IT system house in West Lake Hills. · We provide consulting and support for your company or as an individual in all IT matters. From selling selected IT products, to managing your IT infrastructure, to quickly and effectively solving your ...
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Sales Support Specialist
3 days ago
FusionTech Taylorsville, United StatesSales Support Specialist (m/f/d) in Taylorsville · Stöger Automation GmbH · ...
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Support Technician
2 weeks ago
CallTower, Inc. South Jordan, United StatesJob Purpose: · The Tier 1 Support Technician will work as a member of the Technical Services Team within the CallTower Division of CallTower, Inc. to deliver excellent support experiences for our clients based on documented procedures. The technician is responsible for managing a ...
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IT Support Specialist
3 weeks ago
Nexus Dynamics Lake City, United StatesAt FERCHAU, we are looking for experts like you to take technologies to the next level, tackle challenges, and work on the innovations of tomorrow in Lake City. We realize exciting projects for renowned providers and developers of IT solutions and integrate IT systems into our cl ...
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IT application support
3 weeks ago
NebulaWorks Lake City, United StatesThe company Schüchtermann-Schiller'sche Kliniken Bad Rothenfelde GmbH & Co. KG is currently offering this job in Bad Rothenfelde. If you are currently looking for a job in the healthcare sector, you should take a look at the details on the company's website. There you will find d ...
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Support Technician
2 weeks ago
CallTower Riverton, United StatesJob Purpose: The Tier 1 Support Technician will work as a member of the Technical Services Team within the CallTower Division of CallTower, Inc. to deliver excellent support experiences for our clients based on documented procedures. The technician is responsible for managing and ...
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Insight Global Salt Lake City, United StatesJob Description · Insight Global is looking to hire a Helpdesk Support Analyst to work for a large financial client in Salt Lake City. This role is the first point of contact for existing and potential clients, and you will be fielding incoming calls. You can expect to take aroun ...
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Support/Account Rep
3 weeks ago
Russell Tobin South Jordan, United States· What are we looking for in our 14612-Customer Support/Account Rep - Sr-UT? · Our client - a Fortune 100 investment firm in Salt Lake City, UT - is looking for Customer Service Representative with a strong interest in investment banking company to interview and start immediatel ...
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Operations Support Rep
3 weeks ago
Randstad North America, Inc. South Jordan, United StatesOur client, a Global Leader in Wealth Management and investment, has a great opportunity for a National New Accounts Service Professional who will serve as a subject matter expert and point of contact via inbound calls for Mbranch personnel in regard Operations, Support, Operatio ...
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Customer Support Specialist
3 weeks ago
Russell Tobin South Jordan, United StatesPosition: Customer Support/Account Representative-Sr · Location: 680 West 10000 South, South Jordan, UT 84095 · Type: 6 months Contract · Pay Rate:$21.99/hr. on w2. · Preference for 1 of the following criteria: · • College Degree · • Previous contact center experience · Position ...
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Customer Support Representative
3 weeks ago
Russell Tobin South Jordan, United StatesOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Customer Support Representative with a strong interest in investment banking company to interview and start immediately. · Job title: Customer Support/Account Representative · Location: 680 West 100 ...
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Client Support Specialist
3 weeks ago
NESCO Inc South Jordan, United StatesPreference for 1 of the following criteria: · •College Degree · •Previous contact center experience · Position Description · Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond with ...
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Technical Support Engineer
2 weeks ago
Ivanti South Jordan, United StatesWho We Are: In today's work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. While ...
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Client Support Specialist
3 weeks ago
Nesco Resource, LLC South Jordan, United StatesPreference for 1 of the following criteria: · • College Degree · • Previous contact center experience · Position Description · Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond wi ...
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Business Application Support
3 weeks ago
TEKsystems South Jordan, United States: · Our client who is a large player in the mining industry is looking for an experienced Business Application Support consultant to join there team. The ideal individual will have a high level understand of logistics systems development and support. This individual must consider ...
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Customer Support Representative
6 days ago
Russell Tobin South Jordan, United StatesJob title: Customer Support Representative · Location: Columbus, OH · Duration: 6 months contract · Pay range: $20/hour to $22/hour · Job Description: · Client Support Service Professionals are responsible for handling incoming phone calls regarding various service inquiries on c ...
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Operations support rep
3 weeks ago
Randstad South Jordan, United StatesOur client, a Global Leader in Wealth Management and investment, has a great opportunity for a National New Accounts Service Professional who will serve as a subject matter expert and point of contact via inbound calls for Mbranch personnel in regards to client onboarding and acc ...
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Customer Support Specialist
1 week ago
Russell Tobin South Jordan, United StatesPosition: Customer Support/Account Representative-Sr · Location: 680 West 10000 South, South Jordan, UT 84095 · Type: 6 months Contract · Pay Rate:$21.99/hr. on w2. · Preference for 1 of the following criteria: · College Degree · Previous contact center experience · Positi ...
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Client Support Specialist
3 weeks ago
NESCO Inc South Jordan, United StatesPreference for 1 of the following criteria: · •College Degree · •Previous contact center experience · Position Description · Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Brokerage accounts. Calls will need to respond wit ...
IT Support/Helpdesk support - South Jordan, United States - Russell Tobin
Description
Job Description
Job DescriptionJob title: The Service Desk Analyst
Location: South Jordan UT
Duration: 6 months
Pay rate: $21.00/hour
Responsibilities:
Demonstrate strong customer service skills to provide phone support including:
Listening to the customer to gain an accurate understanding of the situation
Being empathetic to the customer's situation and having a sense of urgency to resolve the issue
Producing accurate, detailed documentation at the client, problem and incident level
Resolving conflict
Responsible for high quality end-user technical support, related to enterprise software and hardware
Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
Under general oversight, provides after hours and weekend support as needed.
The position requires attention to detail, follow through, teamwork focus and positive attitude.
An understanding of technology and the ability to apply that knowledge to support all existing systems
Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
Excellent customer service skills required
Excellent communication skills required
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
Preferred work experience in technical support role but not required
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
Self motivated and ability to work on own initiative in a high pressure environment
Willing to work variable shifts including evenings, weekends and public holidays
***Responsible for high quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Required Education:
High school diploma or GED with relevant work experience
Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company Description
Russell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
IT Support/Helpdesk support professionals in South Jordan
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Jason Avery
Director of QA / Principal QA Architect