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Bronxville

    Sales Support Manager - Bronxville, United States - Talnt

    Talnt
    Talnt Bronxville, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionResponsibilities
    • Commercial Strategies and Pricing Oversight Keep product pricing up to date in catalogues and ensure competitiveness.
    • Product Catalogue Enhancement Regularly add new items and update pricing and product details in the product catalogue.
    • Sales Team Collaboration Partner with the sales division for clear communication and client satisfaction.
    • Supply Chain Synchronization Coordinate with logistics for seamless transactions and customer satisfaction.
    • Proactive Customer Relations Actively engage with customers to assess satisfaction and address issues.
    • Operational Systems Management Update internal systems with product and customer information and resolve queries.
    • Cross-Functional Team Integration Facilitate communication between departments to enhance daily operations.
    • Financial Operations Manage credit issuance and customer accounts for timely payment resolutions.
    • Order Fulfilment Accuracy Ensure precise and efficient processing of customer orders.
    • Technology Utilization Use EDI tools to enhance operational processes.
    • Accounts Receivable Administration Oversee client accounts and pursue overdue payments.
    • Returns and Exchanges Supervision Manage product returns and exchanges in line with company policies.
    • Financial Reconciliation Investigate and reconcile deduction discrepancies.
    • Excellence in Customer Service Address customer inquiries and issues to maintain high service standards.
    Qualifications
    • Bachelors degree in business administration or related field.
    • Experience in customer service management, particularly in the food industry.
    • Understanding of collections, returns, pricing, and customer service principles.
    • Strong communication and interpersonal skills.
    • Proficiency in computer systems and data entry.
    • Familiarity with EDI systems and processes.
    • Detail-oriented with strong organizational skills.
    • Ability to work independently and as part of a team.
    Preferred Qualifications
    • Advanced degree or certifications in business management or customer relations.
    • Extensive experience in sales support within the food industry.
    • Advanced proficiency in database management and CRM software.
    • Strong analytical skills for business data interpretation.
    • Leadership experience with cross-functional teams and project management.


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