Manager of Production Support - New York, United States - InVision Communications Inc.

Description

JOB TITLE:
Manager of Production Support




SUPERVISION RECEIVED:
SVP, EDG




EXEMPTION STATUS:
EXEMPT

JOB SUMMARY:

The Manager of Production Support is responsible for supporting, managing, training and mentoring the Production Assistants, Production Coordinators and Senior Production Coordinators.

This position is also responsible for recruiting and hiring new production support as needed. The Manager of Production Support will also work on and support clients by providing the highest quality of execution.

This position will report to the SVP of EDG, and they will collaborate with all EDG Managers to support the overall department goals and team.

As a leader in the Company you are expected to be a role model by upholding the company values, demonstrate professionalism, integrity, and accountability.

RESPONSIBILITIES:


The general responsibilities include:

Department Management

• Oversee processes and systems to aid the efficient workings of the team, their onboarding and overall professioal development
• Manage and train all production support staff, utilizing current process and creating, adapting and developing additional tools / process where needed
• Train staff that is well rounded and focused on implementation of all IVC solutions and services.
• Conduct regular 1:1's with all direct reports, and dotted line reports
• Utilize Action Plan document, Employee Reviews and Goal Incentive Program as tools to aid in employee development
• Track employee billable time/vacation time/ to ensure proper work/life balance
• Support the introduction and development of new freelance resources into the department
• Collaborate with resource team on all production assignments for production support staff and freelance personnel.
• Collaborate with other EDG managers for successful onboarding of team members and project work
• Report employee issues to management team and HR to find solutions

Project Management

• Continue to produce, oversee, and manage projects
• Participate in proposals on an as needed basis, creating budgets and overseeing event production elements until a Producer is assigned when available and applicable
• Participate in client meetings when appropriate
• Participate in account/project development meetings with teams as needed
• Perform special projects as assigned by the SVP of EDG

Office Administration

• Review, approve and track all direct report employees Amex, Expenses and Time Off requests are in prior to due dates
• Serve as the spokesperson and champion for production support to other departments and offices within the company

SKILLS, KNOWLEDGE & ABILITIES:

• Ability to create and maintain an environment which promotes service, quality and creativity
• Ability to work in a collaborative team environment
• Ability to teach fundamentals of InVision process and ways of working
• Excellent strategic planning and problem solving skills
• Excellent speaking and presentation skills to large and small groups
• Ability to prepare both internal and external client budgets
• Exceptional leadership, communication and organizational abilities
• Original thinker with strong creative and conceptual skills
• Resourceful, flexible with strong interpersonal skills
• Passion for leading teams and motivating them to deliver excellent service and quality

HOURS:
Regular hours (not including travel) are 8:30 a.m. to 5:30 p.m., Monday through Friday (40 hours per week). However, due to the nature and scope of the position days and hours may fluctuate.


PHYSICAL REQUIREMENTS:

Ability to perform job duties that may include an average amount of lifting (+ or - 25lbs.), sitting, bending, stooping and standing is required.

TRAVEL REQUIREMENTS:
Travel is associated with this position. Travel for InVision related business is reimbursable at the amount allotted under state & federal guidelines. An expense sheet must be submitted for reimbursement.


EDUCATION/EXPERIENCE:

This position requires a minimum of 8 years experience in the area of production management and/or producing at a high level and a proven track record of mentoring, training and developing junior team members.

The above statements are meant to describe the general routine nature of work performed by people being assigned to this classification. This should not be construed as a contract or an all-inclusive** list of job requirements. In Vision management reserves the right to alter the job description and/or position classification based upon business necessity and company profitability.