- Work effectively and efficiently with customers who have varying degrees of product and technical proficiency
- Provides customer support to customers mainly through written correspondence and phone, when necessary
- Handles and resolves customer inquiries/concerns
- Respond to all customers within assigned service levels and take ownership of resolving customer issues
- Consults with Customer Service Representatives on non-complex issues to learn through experience
- Provide guidance and mentoring to less experienced customer service associates within department
- Assist management with special projects as needed
- Other duties as assigned
- 2+ years of Customer Service experience
- 2+ years of Mortgage Servicing experience
- Excellent communications and interpersonal skills
- Proficient in Microsoft Office
- Excellent problem solving skills
- Provide quality interactions with internal and external sources
- Excellent customer service
- Good organizational skills
- Solid analytical skills
- Execute and prioritize multiple tasks
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IT Support Specialist
3 days ago
Aldridge Fort Worth, United StatesJob Description · Job DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. · The Support Specialist plays a critical role in supporting and resolving ...
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IT Support Specialist
1 week ago
Spero Technology Fort Worth, United StatesWork schedule - Monday - Friday 8 AM to 5 PM - in the office. Flex time is allowed. Travel may be necessary when other offices require on-premise technical support. · Work Sponsorship -Plummer will only employ those who are legally authorized to work in the United States. · Job ...
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IT Support Specialist
4 days ago
Aldridge Fort Worth, United StatesJob Description · Job DescriptionDo you have a knack for solving problems and a passion for helping others? Do you have an endless thirst for knowledge? Is your Google-fu top notch? If yes, keep reading. · The Support Specialist plays a critical role in supporting and resolving ...
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Technical Support Specialist
1 week ago
Open Systems Technologies Fort Worth, United StatesA direct client of ours located in Fort Worth TX has (2) openings for onsite technical support specialists. This is a 6+ month contract onsite 5 days week at their Fort Worth technical center. · Looking for strong skills with Active Directory, Exchange, ServiceNow, and Network e ...
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Community Support Specialist
1 week ago
Simple Steps LLC Fort Worth, United StatesJob Description · Job DescriptionBenefits:Mileage Reimbursement · Opportunity for advancement · COMMUNITY SUPPORT SPECIALIST · PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs · Simple Steps, LLC currently has a Community Support Speci ...
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Facilities Support Specialist
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, US, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Community Support Specialist
1 week ago
Simple Steps LLC Fort Worth, United StatesBenefits: Mileage Reimbursement Opportunity for advancement COMMUNITY SUPPORT SPECIALIST PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs Simple Steps, LLC currently has a Community Support Specialist position open in the Fort Worth, T ...
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community support specialist
2 weeks ago
Simple Steps LLC Fort Worth, TX , USA, United StatesBenefits:Mileage Reimbursement · Opportunity for advancement · COMMUNITY SUPPORT SPECIALIST · PART-TIME UP TO 12 Hours per week with a potential to increase hours due to the Veteran needs · Simple Steps, LLC currently has a Community Support Specialist position open in the Fort W ...
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Memory Support Specialist
1 week ago
Pacific Retirement Services Fort Worth, United States Full time, Part timeTrinity Terrace is a beautiful and vibrant senior living community that has been serving Fort Worth seniors for more than 100 years. Trinity Terrace offers care and support in various areas such as Assisted Living, Memory Care and Skilled Nursing and we are very proud of our hist ...
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Proposal Support Specialist
2 weeks ago
University of North Texas System Fort Worth, United StatesWelcome to the , or UNT World as we like to call ourselves. UNT World includes the , the and the in Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region and we are committed to transforming lives and creating economic opportunity ...
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Facilities Support Specialist
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, United StatesJob Description · Job DescriptionAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprof ...
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Customer Support Specialist
5 days ago
Point of Rental Software Fort Worth, United States· Position at Point of Rental Software · About Point of Rental... · At Point of Rental, we value thinkers and tinkerers, helpers and sellers, and people who just plain make it fun to come in to work each day. We're an international company, with offices in the United States, t ...
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Field Support Specialist
1 day ago
Pure Property Management Fort Worth, United StatesPURE Property Management is looking for a Field Support Specialist Come join our team · PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings accounts for eligible plans, gene ...
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Facilities Support Specialist
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Customer Support Specialist
2 weeks ago
Workforce Solutions for Tarrant Co. Fort Worth, United StatesCustomer Support Specialist Bilingual - must be fluent in both English and Spanish. · Ability to protect customer's confidential information, such as, name, phone number, and billing information. · Strong Time Management skills with the ability to multi-task and handle multipl ...
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Field Support Specialist
2 days ago
Pure Property Management Fort Worth, United StatesJob Description · Job DescriptionPURE Property Management is looking for a Field Support Specialist Come join our team · PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings ...
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Specialist Support Officer
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, United States Full timeAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Facilities Support Specialist
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, United StatesAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
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Technical Support Specialist
3 weeks ago
Certrec Corporation Fort Worth, United StatesJob Description · Job Description · Do you want to do work that really matters? · Join the Certrec Team where each employee has the opportunity to · Do What Matters · every day . Our work assists the Power and Utility Industry protect the safety and security of the US Electr ...
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Facilities Support Specialist
1 week ago
ALLIANCE FOR CHILDREN INC Fort Worth, TX, United States Full timeAlliance For Children is the children's advocacy center serving all of Tarrant County. Since 1992, over 65,000 children have benefitted from Alliance For Children's teamed investigations and coordinated approach. Alliance For Children is a nonprofit organization that operates chi ...
Customer Relations Support Specialist II - Fort Worth, United States - Colonial Savings
Description
The Customer Relations Support Specialist II (Mortgage Servicing) will track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.
Responsibilities Include:
Requirements:
This position offers a full range of benefits including Health, Dental, and 401k.
Equal Opportunity Employer
M/F/Disability/Vet.
Member FDIC | Equal Housing Lender | NMLS ID 401285