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Customer Care Coordinator - La Vergne, United States - Ingram Content Group
Description
**Customer Care Coordinator**
14 Ingram Blvd, La Vergne, TN 37086, USA
Full-time
**Job Description**
is hiring for a **Customer Care Coordinator** to contribute to our **Customer Care** team in **LaVergne, TN** just outside Nashville. The Customer Care Coordinator maintains the highest level of knowledge regarding all Ingram policies, services and procedures and for imparting any of this information upon request to any associate. This person becomes the expert on programs and/or functions that are specific to assigned area of responsibility. In this position, you will project a professional, courteous and cooperative attitude to both fellow associates and customers. The Customer Care Coordinator exercises independent judgment to routinely make decisions within the overall objectives set by management.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales and marketing services, this part of Ingrams business helps publishers discover more ways to sell content in markets across the globe. Based in the Nashville area, New York, Berkeley and other locations, our teams are collaborative, innovative, dynamic, and passionate about the business.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment and want to contribute to a strategic part of the business that is evolving and expanding, we cant wait to meet you
**Required Qualifications:**
High School Diploma or GED
2 years of experience in a customer support position OR 1 year of experience in an Ingram customer support role
**Key Responsibilities:**
Performs and processes accurately specific responsibilities which may include ship desk, customer master file maintenance, account set up, special order spreadsheets, programs/services and other related transactions not performed in the call center within defined standards.
Researches and provides prompt and timely response to escalated customer issues and/or associate inquiries via electronic communications, by phone, or in person
Makes appropriate decisions when submitting credit adjustments up to $500 on products and up to $500 on freight to resolve discrepancies.
Maintains high degree of knowledge in the basics of all processes and procedures established in area of responsibility.
Provides input for improving and streamlining current procedures and becomes actively involved in the planning and implementation of new processes and procedures.
Serves as liaison and primary contact for various departments and ensures two-way communication.
***This list is not exhaustive***
**Additional Information**
**Perks/Benefits:**
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
+ 10 vacation days & 10 sick days accrued annually and 3 personal days
+ 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
+ Wellness program with access to local fitness centers for one low price - onsite gym and basketball court for associates
+ Free card registration at the Nashville Public Library
+ Free advance copies available throughout our HQ in Greater Nashville
+ Discounted offers to self-publish with IngramSpark
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
+ Company match program for United Way donations
+ Volunteer opportunities and in-kind drives for non-profits throughout the year
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code
The world is reading, and Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingrams services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
*Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.*
*EEO/AA Employer/Vet/Disabled*
*We participate in EVerify.*
**Job Location**
Customer Care Coordinator
14 Ingram Blvd, La Vergne, TN 37086, USA
Full-time
