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Franklin

    Customer Care Coordinator - Franklin, United States - GuildQuality

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    Description

    Created: Apr 3rd 2021 **Customer Care Coordinator**

    Full-time employee Franklin, TN

    This position is primarily responsible for responding quickly and courteously to all homeowner calls, requests, and complaints. Coordinates subcontractors and Customer Care Field Representatives with all efforts in assisting homeowners in resolving Customer Care issues.

    Responds to all incoming homeowner calls.

    Processes all Customer Care requests.

    Creates and processes work orders.

    Is accessible to all field personnel.

    Maintains continuous correspondence with homeowners and all field personnel.

    Keeps homeowners files current.

    Files and posts follow-ups from field representatives on daily basis.

    Creates and distributes homeowner manuals and walk-through packets.

    Maintains strong rapport with builders, customer care field representatives and subcontractors.

    Generates letters to homeowners in timely manner.

    Attends daily and weekly update meetings.

    Provides 24 hour homeowner phone call response.

    Senior position generally has more experience and has greater responsibilities;

    Resolves more difficult issues by liaising with staff members, other departments, and homeowners;

    May assist other Coordinator(s);

    May troubleshoot systems issues; and may develop/generate ad-hoc reports from systems to support Department.

    Performs other duties assigned by Customer Care Executive.

    High school graduate or equivalent.

    At least two years customer service experience.

    **Application URL:**



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