- Review and Triage customer and partner escalations via multiple channels (Social, Chat, and Technical Support) and determine appropriate communication plan and customer resolution path.
- Partner across various cross-functional teams and key stakeholders to ensure team is providing optimal customer experience each and every time.
- Provide clear, concise communications for all Azure customers
- Partner with Service Engineering teams to determine customer impact and provide rapid communications to customers on Live Site Incidents.
- Provide ongoing communication and status updates throughout duration of incident
- Develop and share best practices and recommendations to improve efficiencies within the internal team
- Identify root cause of escalations to drive long term resolutions
- Contribute to the creation of future Microsoft support capabilities for the cloud
- Excellent written and verbal communications skills are a must
- Effective, polished interaction with customers, proven ability to quickly capture relevant information; explain next steps in resolving issues; communicate next steps and status; and inspire confidence
- Demonstrated troubleshooting skills, cross-team collaboration, and critical thinking
- Ability to influence people at all levels to drive resolution
- Always look at problems with customer first solutions
- High attention to detail, able to problem solve logically and think critically in mission critical situations.
- Passion for problem solving through the ability to self-learn, think critically, and have fun while doing it
- Creative Problem Solving by driving innovative solutions
- Thrive in ambiguous situations; effectively manage change; shift gears comfortably; decide and act without having the total picture; comfortable handling risk and uncertainty
- Technical aptitude with a passion to learn
- Support experience is a plus
- Experience with Azure or other cloud technologies is a plus
- BA/BS Degree Communications or Computer Science is preferred or equivalent experience
- Available to work critical cases as needed on to be on a 24x7 basis and through an on-call model
- Embraces work-life balance - our employees' well-being remains a top priority for us
- Promotes a culture of learning and advocacy across the globe - diversity will enable us to strengthen our impact
- Encourages innovation and experimentation
- Understands that changes will occur and adaptability is crucial to assist when it does
- Emphasizes and rewards collaboration
- Works remotely. We continue to safeguard the health of our employees so our interviewing and on-boarding process will remain virtual until further notice
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Employee Experience Specialist
4 days ago
Essential Utilities, Inc. Bryn Mawr, United StatesEssential Utilities, Inc. · delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. · Operating as the · Aqua · (water and wastewater services) and the · Peoples · and · Delta · (natural gas) brands, Essential serves ...
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Guest Experience Specialist
4 days ago
Petco Animal Supplies, Inc. Seattle, United States Part timeCreate a healthier, brighter future for pets, pet parents and people If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you. Our core values ca Sales Associate, Guest Experie ...
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Guest Experience Specialist
4 days ago
Petco Health and Wellness Company, Inc. Seattle, United States Part timeProvide optimal guest experience services.- Assist guests in the proper selection of merchandise in accordance with their identified needs.- Demonstrate a high level of interest in the welfare, health, and proper handling of all animals.- Perform cas Sales Associate, Guest Experi ...
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Brooks Running Seattle, United States Full timeYour Job: · The Runner Experience (REx) Team is the Brooks service organization and is second to none. As a member of the REx Team, you will be obsessed with creating connections with runners and ensuring that all our customers -internal and external, business and consumer - hav ...
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Runner Experience National Account Specialist
2 weeks ago
Brooks Running Seattle, United States Full timeWho We Are: · At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welc ...
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Patient Experience Specialist
1 week ago
Sono Bello Bellevue, United StatesA career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe e ...
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Patient Experience Specialist
1 week ago
Sono Bello Bellevue, United StatesA career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe e ...
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Patient Experience Specialist
1 week ago
Sono Bello Bellevue, United StatesA career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe e ...
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Patient Experience Specialist
5 days ago
Sono Bello Bellevue, United StatesA career at Sono Bello means being part of a dynamic and high energy work environment, where each one of our team members can make a difference. We love what we do, and it shows, we are the national leader in providing cutting edge, personalized body transformations. We believe e ...
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Amazon Seattle, United StatesWe strive to enable an environment for our Amazon Entertainment employees where they can find personal growth and satisfaction from doing their best, most meaningful work to delight our customers and the way we do that within Entertainment may be a little different from other par ...
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Expeditors Seattle, United StatesJob Description · The EXP.O NOW Program is looking for a Support Specialist ll excited to leverage their technological knowledge to elevate the customer experience, by identifying enhancement opportunities to our development teams based off customer experiences and requests. · ...
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Amazon Services LLC Seattle, United States Full timeWe strive to enable an environment for our Amazon Entertainment employees where they can find personal growth and satisfaction from doing their best, most meaningful work to delight our customers – and the way we do that within Entertainment may be a little different from other p ...
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Referral Specialist Sun City West
1 week ago
Banner Health Sun City West, United States**Primary City/State**: · Sun City West, Arizona · **Department Name**: · C/P-SCW Gastroenterology-Clnc · **Work Shift**: · Day · **Job Category**: · Administrative Services · **Gastroenterology** is the treatment of conditions and diseases of the digestive system. Whether patien ...
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Sales Associate- Full and Part Time
5 days ago
Big K Ace Hardware Sun City, United States Part time**About Big K ACE Hardware**: · Our business was established in 1996 and we have since grown into four unique locations. We are locally owned and operated, you can find our whole family working in our stores. We specialize in hard-to-find products and products specific to our com ...
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Patient Service Specialist
2 days ago
Banner Physical Therapy Sun City, United StatesOverview: · **Patient Service Speicalist** · **Sun City, Arizona** · **Schedule**: · - Center Location: 10503 W Thunderbird Blvd., Ste 200, Sun City, AZ 85351 · - Type of Employment: Full Time · - Hours: M-F · - Starting at $16/hour - more based on experience · **Responsibilities ...
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Service Department Associate
5 days ago
Big K Ace Hardware Sun City, United States**About Big K ACE Hardware**: · Our business was established in 1996 and we have since grown into four unique locations. We are locally owned and operated, you can find our whole family working in our stores. We specialize in hard-to-find products and products specific to our com ...
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Operations Manager
3 days ago
Action Behavior Centers Sun City, United States**As an Operations Manager at ABC, you will lead the overall operations of an ABC Facility. This includes cultivating a work environment that is intensely supportive of your team, demonstrating an unrelenting commitment to the families of ABC, and exhibiting key oversight and own ...
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Guest Experience Specialist
1 week ago
Schnase MD PLLC Redmond, United StatesJob Description · Job Description · Guest Experience Specialist Job Description · Who We Are: · V/O Med Spa is an age-defying, beauty and wellness spa that provides unparalleled and innovative services for both men and women who want to retain that youthful look and feel withou ...
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Guest Experience Specialist
2 days ago
Schnase MD PLLC Redmond, United StatesJob Description · Job DescriptionGuest Experience Specialist Job Description · Who We Are: · V/O Med Spa is an age-defying, beauty and wellness spa that provides unparalleled and innovative services for both men and women who want to retain that youthful look and feel without e ...
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Specialist in Transfusion Medicine
1 week ago
BlueWave Solutions North Sea, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you On behalf of our client, a diagnostic practice in Saarland, we are looking for a specialist in transfusion medicine (m/f/d). akut Doc is a specialist in the recruitment and ...
Global Customer Experience Specialist - Seattle, United States - Designit
Description
Global Customer Experience Specialist, North AmericaOnsite (Redmond)
*Qualified candidates must be located in the greater Seattle/Redmond area*
Want to be part of an amazing team, hell-bent on crafting a better future? We're always looking for creative people who care
We are analysts. Creators. Designers. Doers. Dreamers. Explorers. Geeks. Hipsters. Leaders. Learners. Renegades. Seekers. Strategists. Visionaries. And we fundamentally believe that we're better together.
We believe in teamwork, fun, complex projects, diverse perspectives, and simple solutions. How about you? We're looking for a Global Customer Experience Specialist with the passion and experience to build what matters - one project at a time.
Our new Global Customer Experience Specialist will play a role in helping our clients excel.
Would you like to...?
Check out our open jobs around the world. Just so you know, we don't have a dress code, but we do have a strict no jerk policy.
Designit is committed to ensuring that all candidates have an equal opportunity to be considered for employment. Please let us know if you need any reasonable accommodation to participate in the job application or interview process.
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