Jobs
>
Spokane

    Supervisor- Customer Service Representative - Spokane, United States - Frontier Behavioral Health

    Frontier Behavioral Health
    Frontier Behavioral Health Spokane, United States

    4 weeks ago

    Default job background
    Description

    Supervisor- Customer Service Representative page is loaded **Supervisor- Customer Service Representative**

    **Supervisor- Customer Service Representative**

    locationsSpokane, WA, USA time typeFull time posted onPosted 6 Days Ago job requisition idR Frontier Behavioral Healths presence in Spokane is more than 100 years strong, allowing our non-profit organization to understand the varied needs of our clients and the larger community. Our programs are designed to provide evidence-based treatment to adults, youth and seniors who are dealing with a wide range of behavioral health issues. As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist then in their journey. If you want to have a positive impact in the lives of others come join us

    **The Supervisor leads, mentors and develops assigned employees by participating in employee selection and hiring, training, coaching and role modeling. The Supervisor provides daily first-level problem solving, covers staffing gaps as needed and assists in resolving escalated customer concerns. The Supervisor guides, coaches and leads employees ensuring compliance with FBH policies, processes and practices.**

    ****

    ****ESSENTIAL DUTIES AND RESPONSIBILITIES includes but are not limited to the following:****

    **Problem solves staffing issues related to sick calls and other absences.**

    **Allocates work assignments and ensures workflows and processes are adhered to in order to maximize efficiency and customer service.**

    **Conduct weekly or bi-weekly supervision sessions with each staff member assigned, keep a written log of supervision sessions.**

    **Manage supplies for CSRs and clinical programs as requested.**

    **Participate in interviewing and candidate selection for CSRs.**

    **Collaborate with partner agencies in facilitating the needs and coordination requirements for shared clients.**

    **Maintain identified workflows and assist in training and supporting other CSR team members in completing the required tasks.**

    **Participate in CSR team meetings and coordinate CSR quadrants, bi-annual trainings, open-lab CSR training and manage on-boarding of new hires.**

    **Demonstrate skill and knowledge related to large-programmatic functions and incorporate this into daily tasks of other CSRs.**

    **Provide back-up coverage to the Manager as needed.**

    **Watch over large components within a clinical program area and demonstrate effective communication skills in an effort to problem solve potential challenges.**

    **Provide CSR coverage at any FBH location in the Spokane area as requested**

    **Demonstrate a positive attitude and efforts toward meeting the needs of internal and external customers.**

    **Must be able to apply active listening techniques conveying respect, professionalism, engagement skills, positive attitude and empathy.**

    **Effectively utilize customer service and motivational interviewing skills to promote appropriate customer-centered care.**

    **Demonstrate flexibility in responding to change and in working with diverse groups and individuals and a positive, solution-focused perspective towards organization goals and when working with co-workers and staff.**

    **Support and encourage a harmonious working relationship within and between departments and work with assigned teams to promote a safe and welcoming environment.**

    **Other duties as assigned by the Manager or Director.**

    ?

    ****

    ****QUALIFIED CANDIDATES WILL HAVE:****

    *****REQUIRED:*****

    **High School Diploma or Equivalent**

    **Two years general office experience**

    **One year of management or leadership experience.**

    ****

    *****PREFERRED:*****

    **College education or specialty certification.**

    **Experience in the behavioral health industry.**

    ****

    *****KNOWLEDGE, SKILLS, & ABILITIES:*****

    **Customer service experience and the application of active listening techniques are required.**

    **Must have strong written and verbal communication skills.**

    **Experience with basic computer software, including but not limited to: operating systems, word processing, email, internet and intranet is required.**

    It is the policy of FBH to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, pregnancy, marital status, familial status, citizenship, genetic information, national origin, veterans status, or any other basis prohibited by law, or their relatives, friends or associate and that ; a) has the purpose or effect of creating an intimidating, hostile or offensive work environment, b) has the purpose or effect of unreasonably interfering with an individuals work performance, or c) otherwise adversely affects an individuals employment opportunities. Violations of this policy are strictly prohibited and will not be tolerated. This includes negative actions based upon an employees participation in activities identified with or promoting the interests of a protected group.

  • Carrington College

    Enrollment Services Representative

    1 week ago

    Carrington College Spokane Valley, United States

    Who Are We: Carrington College prepares graduates for professional success by offering Baccalaureate and Associate of Science Degrees and Certificates of Completion in business, medical and technical career fields. We help students achieve success by providing them with "hands-on ...

  • Allstate Insurance - Cullen Insurance Agency

    Customer Service Representative

    2 weeks ago

    Allstate Insurance - Cullen Insurance Agency Spokane, United States Full time

    Are you ready to join a team dedicated to providing top-notch customer service? Look no further than Allstate Insurance - Cullen Insurance Agency Located in the heart of Spokane, Washington, our office is a hub of community engagement and professional growth. · As a Customer Serv ...

  • Provisional Staffing Services

    Customer Service Representative

    1 day ago

    Provisional Staffing Services Spokane, United States

    Details: · We are seeking a friendly and skilled temporary customer service representative to cover for a leave. Assignment is anticipated to last through mid October. The customer service representative will interact with the company's customers by addressing inquiries, schedul ...

  • R&R HEATING AND AIR CONDITIONING

    Customer Service Representative

    4 weeks ago

    R&R HEATING AND AIR CONDITIONING Spokane, United States

    Job Description · Job DescriptionDescription: R&R Heating is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. At R&R Heating, we pride ourselves on delivering exceptional service and support to our customers, ensuring the ...

  • The Barton Boys Heating & Air Conditioning

    Customer Service Representative

    2 weeks ago

    The Barton Boys Heating & Air Conditioning Spokane, United States

    Job Description · Job DescriptionThe Barton Boys Heating & Air Conditioning, the region's only Factory Authorized Bryant Dealer, is immediately hiring an a Customer Service Representative. · Job Title: Customer Service Representative · Location: Spokane Valley, WA · Shift: Monday ...

  • R AND R HEATING AND AIR CONDITIONING, INC.

    Customer Service Representative

    1 week ago

    R AND R HEATING AND AIR CONDITIONING, INC. Spokane, United States

    Job Type · Full-time · Description · R&R Heating is seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. At R&R Heating, we pride ourselves on delivering exceptional service and support to our customers, ensuring their comf ...

  • Genuine Parts Company

    Customer Service Representative

    2 days ago

    Genuine Parts Company Spokane, United States

    SUMMARY: · Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. · JOB DUTIES: · •Responds to basic customer inquires regarding products, provides quotes, and handles order en ...

  • ALLIANCE DOOR PRODUCTS

    Customer Service Representative

    1 day ago

    ALLIANCE DOOR PRODUCTS Spokane, United States

    03-Mar-2022 to 31-Mar-2022 (MST) · Spokane Office · Spokane, WA, USA · $ $25.00 per Hr., DOE · Hourly · Full-Time · Alliance Door Products · Competitive Benefits Package · *Only US-based applicants will be considered. · Customer Service Representative · ROLE: Alliance s ...

  • Domino's Franchise

    Customer Service Representative 7183

    2 weeks ago

    Domino's Franchise Spokane, United States Full time

    Job Description · The main requirement for Domino's Customer Service Representatives (CSRs) is to have a · positive personality, a clear and highly energetic voice, and he or she must also be customer · service oriented. CSRs need to speak with customers all throughout his or her ...

  • ALLIANCE DOOR PRODUCTS

    Customer Service Representative

    1 week ago

    ALLIANCE DOOR PRODUCTS Spokane, United States

    03-Mar-2022 to 31-Mar-2022 (MST) · Spokane Office · Spokane, WA, USA · $ $25.00 per Hr., DOE · Hourly · Full-Time · Alliance Door Products · *Competitive Benefits Package* · ****Only US-based applicants will be considered.*** · **Customer Service Representative** · **RO ...

  • The Washington Trust Bank

    Distribution Service Representative

    4 weeks ago

    The Washington Trust Bank Spokane, United States

    This role delivers effective operational services in our Distribution Service Center. Performs messenger and mail delivery, supply and archive inventory services, printing services, and other related administrative tasks for the corporate and branch locations of Washington Trust ...

  • Associated Industries

    Benefit Services Representative

    2 weeks ago

    Associated Industries Spokane, United States Permanent

    This position provides data entry support to the Benefit Services department by accurately processing enrollment and change forms for existing group members. Acts as a customer service contact to members and employees. To perform this job successfully, an individual must be able ...

  • Washington Trust Bank

    Payment Service Center Representative

    2 weeks ago

    Washington Trust Bank Spokane Valley, United States Full time

    Job Details · Description · This position is responsible for effective operational service in performing one or more of the following functions within the Payment Service Center: ACH, Wire Security and/or Wire Transfers. · ACH Processing responsibilities include balancing and m ...

  • Allstate Insurance - Cullen Insurance Agency

    Customer Service Representative

    2 weeks ago

    Allstate Insurance - Cullen Insurance Agency Spokane, United States

    Job Description · Job DescriptionAre you ready to join a team dedicated to providing top-notch customer service? Look no further than Allstate Insurance - Cullen Insurance Agency Located in the heart of Spokane, Washington, our office is a hub of community engagement and professi ...

  • Associated Industries

    Benefit Services Representative

    4 weeks ago

    Associated Industries Spokane, United States

    Job Description · Job DescriptionThis position provides data entry support to the Benefit Services department by accurately processing enrollment and change forms for existing group members. Acts as a customer service contact to members and employees. To perform this job successf ...

  • YMCA of The Inland Northwest

    Membership Services Representative

    3 weeks ago

    YMCA of The Inland Northwest Spokane, United States

    Job Description · Job DescriptionOUR CULTURE: · At the Y, you can channel your passion into a lifelong career helping to deliver positive change. Every day, our staff – of all ages and from all walks of life – work to bridge the gaps in community needs by nurturing the potential ...

  • Incyte Diagnostics

    Client Services Representative,

    6 days ago

    Incyte Diagnostics Spokane, United States Part time

    Every day we provide vital information that helps our clients and patients understand their health. Our team of expert pathologists believe in a collaborative approach to patient care centered on outstanding quality diagnostics and service to the Northwest medical community. Not ...

  • Fred's Appliance

    Customer Service Representative

    4 days ago

    Fred's Appliance Spokane, United States

    Fred's Appliance is looking for inbound call takers for our Customer Care department. · Job Description: · As a Customer Care Representative you will be answering inbound phone calls from a call queue, respond appropriately and resolve calls in an efficient manner. Inbound call ...

  • Krispy Kreme - Spokane

    Guest Services Representative

    1 week ago

    Krispy Kreme - Spokane Spokane, United States

    Job Description · Job DescriptionWe offer our Guest Service Reps benefits and perks -- here are a few: · Blue Cross Blue Shield Medical Insurance · Dental & Vision Insurance · Domestic Partner Benefits · Paid Time Off · 401(k) · Join our Krispy Kreme Family With over 80 years se ...

  • Waterco

    Customer Service Representative

    1 week ago

    Waterco Spokane, United States

    Pay: $19.00-$21.00/hourMake outbound collection calls · Take care of over-the-counter customer orders · Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints · C ...