- IT owner of several enterprise solutions owned by the Business Development team;
- Act as the IT liaison for Business Development. This will require a sound understanding of law firm business development workflows and needs;
- Work on application implementations, upgrades, enhancements, troubleshooting and roadmaps;
- Provide direct oversight and management of various solutions, as assigned;
- Act as subject matter expert for those systems and provide technical support, as needed;
- Ensure the health and stability of all solutions owned;
- Be able to speak the language of the business development team in order to perform analysis of processes, application features and configurations, end user questions, etc.;
- Build, maintain and advance a strong relationship with Litera, IntApp and other vendors;
- Understand the roadmap for specific offerings and demonstrate strong knowledge of the MarTechBusiness Development space;
- Monitor, track and report on performance and capacity. Responsible for capacity planning;
- Work with the relevant IT teams in developing and delivering enhancements and new capabilities. Drive and manage those efforts;
- Deliver recommendations to the business and IT leadership based on an understanding of the platform, roadmap and related business drivers;
- Maintain current and accurate architecture and support documentation for use by both engineering teams and support staff;
- Adhere to and participate in IT's Change Management, SDLC and incident management processes;
- Collaborates in the creation and use of training and Quality Assurance materials and activities for applications supported;
- Provides coaching to junior analysts; and
- Work with Quality Assurance on test scripts, procedures, and remediation.
- 2+ years' Foundation experience and equivalent working with CRM solutions (required);
- 7+ years' of information technology experience (required);
- 5+ years' experience working with and supporting enterprise platforms (required);
- Advanced knowledge of multi-tier architecture including servers, databases, proxies, load balancing, trust/access rights, certificates, and integrations;
- Advanced knowledge of Windows Server including IIS, services, scheduled tasks, logging, and configurations;
- Knowledge of system integrations including APIs, web services, FTP, and database to database;
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Senior Applications Engineer - New York, United States - Fawkes IDM
Description
Responsibilities: