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Moneta

    Sales Associate, Shift Lead, Hardware Sales - Moneta, United States - ACE HARDWARE

    ACE HARDWARE
    ACE HARDWARE Moneta, United States

    2 weeks ago

    Ace Hardware background
    Description

    Job Description

    Job Description

    Job Description

    General Summary

    As a shift leader, you'll play a critical role in promoting sales while ensuring that all customers receive high levels of customer service consistent with our Ace helpful brand. This includes training and monitoring the progress of the sales associates and cashiers in establishing and achieving set retail objectives based upon the company standards and policies thereby creating a culture based on service, promotions and sales.

    Essential Duties & Responsibilities

    Include the following. Other duties may be assigned.

    Customer Service:


    • Provide a positive representation of Moneta Farm and Home Center.


    • Proactively assist customers in solving problems.


    • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.


    • Possess a friendly outgoing demeanor; work well with customers as well as associates.


    • Ensure all pages and calls are answered promptly, courteously and effectively.


    • Forward any customer complaint that cannot be handled to a member of management.


    • Possess strong product knowledge and knowledge of store layout and location of products.


    • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

    Store Operations


    • Assist in creating a positive, professional and safe work environment.


    • Assist with receiving, checking in and stocking of merchandise throughout the store.


    • Assist with maintaining back stock levels.


    • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.


    • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.


    • Assist with merchandise resets through the store.


    • Provide assistance to Department Specialists, i.e. price changes, special orders.


    • Ensure signage is current throughout the store.


    • Operate forklift with proper training.


    • Communicate any Store Support Center issue to General Manager for follow up.


    • Communicate any merchandising, cost control or sales idea to General Manager.


    • Participate in store meetings.


    • Be professional in appearance and actions.


    • Perform all other duties as assigned.

    Be a leader and operate the store as Manager on Duty as needed

    Open and Close the store as needed and ensure all procedures are followed

    Other Essential Requirements

    Strong background in customer service and leadership

    Hardware background helpful but will train the right candidates

    Excellent interpersonal, communication and follow through skills

    Must be able to lead by example,

    Must be able to lift and Carry 50lbs,

    work Flexible Schedule to include weekends ( SAT- SUN) and Holidays as required

    Must be willing and able to learn to, Cut Keys, Gut Glass, Rent Trucks, Fill Propane and other Tasks as needed,

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