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Millburn

    Client Advisor - Millburn, United States - IWC

    IWC
    IWC Millburn, United States

    1 week ago

    Default job background
    Permanent
    Description
    KEY RESPONSIBILITIES
  • Hosting clients and other stakeholders with the ability to provide personalized customer experience
  • Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
  • Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
  • Find ever new and creative means to exceed client's expectations
  • Establish strong personal relationships with clients from different backgrounds.
  • Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
  • Handle customer service requests and respective processes.
  • Know IWC's history, products and partnerships as well as the watch and luxury industries.
  • Deliver outstanding client service and treatment to make a clear difference vs. competition.
  • Act as a brand ambassador in and out of the boutique.
  • Organize and execute all operational tasks in detail and with care.
  • Maintain the boutique according to global IWC visual merchandising standards.
  • Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
  • Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

    • QUALIFICATIONS

    Education

  • 3-5 years of experience in sales or hospitality
  • Applicants with background in Sales or Hospitality preferred

    • Technical Skills/Abilities

  • Fluent in English
  • Comfortable with Video chat softwares

    • Personal Skills

  • Strong Team player mindset
  • Excellent communicator with ability to develop strong networks
  • Curious and resourceful. Able to work independently on creating sales leads.
  • Result-oriented and driven
  • Strong selling skills
  • Accountable and reliable
  • Timepieces experience is a nice to have
  • Able to handle large diversity of tasks in a timely manner, very organized and disciplined
  • High emotional intelligence and general education
  • Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
  • Able to adapt approach individually to respective client
  • Open and outgoing personality
  • Demonstrate eagerness and enthusiasm to learn and grow
  • Creative, curious and versatile with good interpersonal competences and empathetic
  • Has perfect manners and can maintain a conversation elegantly

    • Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

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