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Short Hills

    Client Advisor - Short Hills, United States - Richemont

    Richemont
    Richemont Short Hills, United States

    3 weeks ago

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    Description
    CLIENT ADVISOR, IWC


    SHORT HILLS MALL

    MAIN PURPOSE


    The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique.

    He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.


    KEY RESPONSIBILITIES
    Hosting clients and other stakeholders with the ability to provide personalized customer experience
    Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
    Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
    Find ever new and creative means to exceed client's expectations
    Establish strong personal relationships with clients from different backgrounds.
    Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
    Handle customer service requests and respective processes.
    Know IWC's history, products and partnerships as well as the watch and luxury industries.
    Deliver outstanding client service and treatment to make a clear difference vs. competition.
    Act as a brand ambassador in and out of the boutique.
    Organize and execute all operational tasks in detail and with care.
    Maintain the boutique according to global IWC visual merchandising standards.
    Be part of a boutique team and support the overall organization of the boutique with a strong team approach.

    Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.


    QUALIFICATIONS
    Education

    3-5 years of experience in sales or hospitality
    Applicants with background in Sales or Hospitality preferred
    Technical Skills/Abilities

    Fluent in English
    Comfortable with Video chat softwares
    Personal Skills

    Strong Team player mindset
    Excellent communicator with ability to develop strong networks
    Curious and resourceful. Able to work independently on creating sales leads.
    Result-oriented and driven
    Strong selling skills
    Accountable and reliable
    Timepieces experience is a nice to have
    Able to handle large diversity of tasks in a timely manner, very organized and disciplined
    High emotional intelligence and general education
    Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
    Able to adapt approach individually to respective client
    Open and outgoing personality
    Demonstrate eagerness and enthusiasm to learn and grow
    Creative, curious and versatile with good interpersonal competences and empathetic
    Has perfect manners and can maintain a conversation elegantly

    Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
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