- Provide on-site and telephone technical support on all Ciena optical transport and network management products.
- Ability to work in a 24 x 7 environment where shift work and on-call duty on evenings and weekends is required.
- Analyze and provide network solution recommendations to customers and internal organizations (i.e. system engineers, consultants, etc.).
- Evaluate product performance and serviceability in order to contribute to the design of new or modified products.
- Create, review, validate and publish required customer facing documents such as Method of Procedures (MOPS) and Root Cause Analysis (RCA) reports.
- Some travel may be required.
- Use professional concepts in accordance with company objectives to solve customer problems escalated to this level of expertise from lower levels using product simulations, accurately defining the problem to development engineering and ensuring problem is fixed to satisfaction of customer. This may require travel to the customer's site if problem duplication efforts are not effective in resolving customer problem.
- Participate with peers to co-resolve critical client multi-technology network issues and provide creative recommendations to highly complex network issues.
- Exercises independent judgment in developing methods, techniques and evaluation criteria for obtaining results.
- Excellent customers service interaction skills especially in stressful situations.
- Highly motivated individual that encourages initiative in others; takes action to create opportunities or avoid problems.
- Work with the development teams to obtain detailed technical information and understanding of company products.
- Work with others in the Service and Sales organization to obtain client network and relations information.
- Bachelor's degree in Electrical Engineering, Computer Science or related field/discipline.
- 2-5 years' experience in technical support - preferably an equipment vendor in the Telco equipment industry.
- Excellent understanding of SONET/SDH, OTN, Ethernet, TCP/IP, Photonics, DWDM, ROADM and various Switching/Transport technologies and products are required.
- Experience on one or more of the following optical transport platforms is a plus: OME 6500, RLS and Waveserver Products
- Experience in the use of network design tools such as OnePlanner, Optical Modeler and Ciena Network Designer.
- Good understanding of the network management applications offered by Ciena and the underlying components that make up a fully integrated network management platform solution used to monitor and maintain customer networks.
- Knowledge and experience with computers/servers, operating systems and databases to include UNIX, LINUX, VXworks, Oracle, and MySQL.
- Familiar with the use of various optical and Ethernet technologies test equipment.
- Ability to diagnose, troubleshoot and debug complex system level issues on fiber optic telecommunications transport and switching equipment.
- Assist with multi-product interoperability issues between Ciena products or with external vendor equipment.
- Requires fast and accurate judgment and analysis of complex situations and strong decision making skills
- Must be able to work well in a collaborative environment that promotes sharing of knowledge and experiences.
- Team Player with the ability to adapt to a continually changing market and customer demands.
- Able to prioritize and promptly respond to customer issues/requests.
- Excellent oral and written communication skills.
-
Assistant Resident Engineer
1 week ago
Hill International Baltimore, United StatesJob DescriptionHill International is seeking an Assistant Resident Engineer in Baltimore, MarylandResponsibilities Supporting Construction Management and Inspection (CMI) contract up to 5 years. Documentation of the daily construction activities performed by the contractor and re ...
-
Assistant Resident Engineer
2 weeks ago
WSP Baltimore, United States**This Opportunity** · WSP is currently initiating a search for an **Assistant Resident Engineer** on our Maryland Transit Administration (MTA) contract in the **Columbia, MD** metro area. Be involved in projects with our **PMCM Team** and be a part of a growing organization that ...
-
Staff Resident Engineer
1 week ago
Infoblox Baltimore, United States· This individual will be onsite in Brooklyn, NY 2 days a week. · It's an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine's Best Workplaces for 2020, we are leading the way to next-level DDI with our Secure ...
-
Assistant Resident Engineer
1 week ago
Hill International Baltimore, United StatesJob Description · Hill International is seeking an Assistant Resident Engineer in Baltimore, Maryland. · ResponsibilitiesSupporting Construction Management and Inspection (CMI) contract up to 5 years. · Documentation of the daily construction activities performed by the contrac ...
-
Resident Engineer I
1 week ago
HNTB Companies Baltimore, United StatesWhat We're Looking ForAt HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, most complex infrastructure projects across the country. With ...
-
Resident Engineer
1 week ago
SNC-Lavalin Dundalk, United StatesJob Description · AtkinsRealis is one of the world's leading providers of engineering professional consulting and support services with offices across Ireland. We are seeking to recruit Resident Engineer (Electrical) with 7+ years of relevant experience in the Site Supervision ac ...
-
Resident Engineer, Charlotte NC
1 week ago
Ciena Baltimore, United StatesCiena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity-drivi ...
-
Resident Engineer
6 hours ago
RIVUS Consulting LLC Lanham, United StatesJob Description · Job DescriptionAbout RIVUS · RIVUS Consulting LLC is an established small business that provides environmental and engineering consulting services to state and municipal clients. RIVUS specializes in environmental planning, water resources engineering, ecosystem ...
-
Resident Engineer
1 week ago
Entelligence LLC Columbia, United StatesEntelligence is seeking an Extended Expertise Consultant to support external clients. The successful candidate must be able to work in a cross-functional environment and interact with representatives from Entelligence and the end client. · The Consultant will function as the Subj ...
-
Resident Engineer
1 week ago
Ramboll Bowie, United StatesCompany Description · Job Description · Applicants must be currently authorized to work in the United States on a full-time basis. No sponsorship is available for this position. · Job Description · Provides clerical and administrative support to various members of the project. Th ...
-
Post Op- Veterinary Technician
6 days ago
Actalent Baltimore, United States Full timeDescription: · Clinical & Research Support Vet Tech · Johns Hopkins University Research Animal Resources has a position available for a Clinical & Research Support Vet Tech (Animal Research Technician). The successful applicant will primarily provide clinical and post-operative c ...
-
Post Op- Veterinary Technician
9 hours ago
Actalent Baltimore, United States Full timeDescription: · Clinical & Research Support Vet TechJohns Hopkins University Research Animal Resources has a position available for a Clinical & Research Support Vet Tech (Animal Research Technician). The successful applicant will primarily provide clinical and post-operative care ...
-
Mechatronics Engineering Research Post Doc
4 days ago
Morgan State University Baltimore, United States**Posting Details**: · - Posting Summary**Job Title** · - Mechatronics Engineering Research Post Doc**Division** · - Academic Affairs**Department** · - Dean Engineering School**Work Status** · - Full Time**Position Category** · - Contractual**FLSA** · - Exempt**Pay Range** · **Mi ...
-
Construction Management Practice Lead
4 days ago
Anchor QEA Baltimore, United States**Title: Construction Management Practice Lead** · Location: Irvine, Syracuse, Portland, Daphne, or Baltimore · **Job Type**: Regular Full-time · **What's the Opportunity?** · **Responsibilities**: · - Represent and lead the company in CM-focused marketing initiatives, including ...
-
Resident Engineer
1 week ago
Ramboll Bowie, United StatesJob Description · Ensure all your application information is up to date and in order before applying for this opportunity. · Applicants must be currently authorized to work in the United States on a full-time basis. No sponsorship is available for this position. · Job Descriptio ...
-
Certified Staff Physicist
4 days ago
MEDSTAR HEALTH Baltimore, United States**General Summary of Position** · **$10,000 Sign-on Bonus** · MedStar Health is looking for a Certified Staff Physicist to join our MedStar RadAmerica team We are looking for a Certified Medical Physicist in therapeutic radiological physics. · As a Certified Staff Physicist, you ...
-
Resident/Office Engineer
5 days ago
EBA Engineering Laurel, United StatesJOIN OUR TEAM AS A RESIDENT/OFFICE ENGINEER · WHAT WE ARE LOOKING FOR: · EBA Engineering, Inc. (EBA) is seeking a dedicated and experienced Resident/Office Engineer to join our Construction Management and Inspection team If you are a resident engineer with a keen eye for detail ...
-
Resident/Office Engineer
1 week ago
EBA Engineering Laurel, United StatesJob Description · Job DescriptionJOIN OUR TEAM AS A RESIDENT/OFFICE ENGINEER · WHAT WE ARE LOOKING FOR: · EBA Engineering, Inc. (EBA) is seeking a dedicated and experienced Resident/Office Engineer to join our Construction Management and Inspection team If you are a resident engi ...
-
Resident Engineer Assistant
1 day ago
Infrastructure Technologies LLC Riverdale Park, United StatesJob Description · Job DescriptionSalary: $45 -$55/hour · Infrastructure Technologies, LLC is currently seeking motivated individuals to join our team. As a member of our organization, you will have the opportunity to contribute to successful completion of the Purple Line. The ide ...
-
Civil Engineer
1 week ago
Stellar Enterprises Elkridge, United StatesElkridge is a dynamic, cosmopolitan and modern city - an attractive location for business, living and leisure. Around 3,000 employees of the city administration are committed to a variety of professions to provide comprehensive and service-oriented services to its more than resid ...
Resident Engineer - Baltimore, United States - Ciena
Description
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
Not ready to apply? Join ourTalent Communityto get relevant job alerts straight to your inbox.
Provide system level post-sales support for CIENA's Customer base including the following product lines: 6500, RLS, Waveserver, MCP among others, this position is intended to be full-Time based in the US preferably Denver area but would consider remote with monthly visits to Denver as a Resident Engineer for a single customer. This includes testing, troubleshooting and remote technical support for CIENA products.
A firm understanding of the fiber optic transport and/or switching protocols is essential. Knowledge and experience with personal computers, Microsoft office suite of software. Mid-level expertise in data communications protocols including Ethernet and IP networks is required. Experience with UNIX and SUN/Oracle systems would be beneficial. Experience with Element Management or Network Management systems would be an asset.
RESPONSIBILITIES
GENERAL ACTIVITIES
COLLABORATION WITH STAKEHOLDERS
EXPERIENCE
#LI-BS1
Not ready to apply? Join ourTalent Communityto get relevant job alerts straight to your inbox.At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is anEqual Opportunity Employer, including disability and protected veteran status.If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
