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    Medical Call Center Representative - Columbus, United States - Family Allergy & Asthma

    Family Allergy & Asthma
    Family Allergy & Asthma Columbus, United States

    2 days ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    Family Allergy & Asthma is seeking a friendly and service-driven Call Center Representative to join our dedicated team in the Contact Center. As a vital member of our organization, you will play a key role in providing exceptional customer service to our patients.

    Location: 8080 Ravines Edge Court, Columbus, OH 43235

    Schedule: Monday - Friday, 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM

    Pay: From $18 / hour

    Call Center / Customer Service Representative Duties and Responsibilities:

    • Answer telephone, handle all calls appropriately, and schedule appointments for new and existing patients
    • Cancel and reschedule appointments as needed
    • Enter patient demographics, insurance and referral information into EMR
    • Maintain and follow HIPAA policies and procedures
    Call Center / Customer Service Representative Qualifications:
    • Must be at least 18 years of age
    • High school diploma or GED required
    • Prior medical office experience, preferred
    • Strong computer skills
    • Must be a quick learner, organized, and team oriented
    • Excellent communication and customer service skills
    • Ability to work independently
    • Ability to listen to and empathize with patients
    Call Center / Customer Service Representative Benefits:
    • No weekends
    • Paid Holidays and Extra PTO Hours
    • Travel & Mileage Reimbursement
    • Recognition & Rewards Program
    • Medical, Dental & Vision
    • 401K, (Match), Tuition Reimbursement, and More
    Family Allergy & Asthma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Salary Description

    From $18 / hour
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