- Provide accurate information regarding products, services, and policies.
- Assist customers with product support, troubleshooting, and technical issues.
- Process orders, returns, and exchanges according to company policies and procedures.
- Maintain a high level of knowledge about company products, services, and promotions.
- Follow call center scripts and protocols to ensure consistency and quality of service.
- Meet or exceed individual and team performance targets, including call quality and customer satisfaction metrics.
- Document all customer interactions accurately and thoroughly in the CRM system.
- Collaborate with other departments to resolve customer issues and improve processes.
- High school diploma or equivalent; college degree preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer skills and familiarity with CRM software.
- Positive attitude and willingness to learn and adapt.
- Ability to work independently as well as part of a team.
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Call Center Representative
1 week ago
Percepta House Columbus, United StatesJob Title: Call Center Representative · Job Summary: · We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving ...
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Solutions Center Representative
1 week ago
Pyramid Consulting Columbus, United StatesImmediate need for a talented Solutions Center Representative. This is a 05+ Monthscontract opportunity with long-term potential and is located in Columbus, OH(Onsite).Please review the job description below and contact me ASAP if you are interested. · Job ID: · Pay Range: $1 ...
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Solutions Center Representative
1 day ago
Pyramid Consulting Columbus, United StatesImmediate need for a talented Solutions Center Representative - Bilingual. This is a 12+ Months contract opportunity with long-term potential and is located in Grandview Heights,OH . Please review the job description below and contact me ASAP if you are interested. · Job ID: · ...
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Representative, Solutions Center
11 hours ago
Nationwide Private Client Columbus, United States Full timeAre you passionate about being part of a team that delivers extraordinary care to help individuals and businesses prepare for and protect their retirement? If so, then Nationwide Financial could be the place for you At Nationwide, "on your side" goes beyond just words. Our custom ...
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Medical Call Center Representative
1 week ago
Family Allergy & Asthma Columbus, United StatesJob Type · Full-time · Description · Family Allergy & Asthma is seeking a friendly and service-driven Call Center Representative to join our dedicated team in the Contact Center. As a vital member of our organization, you will play a key role in providing exceptional customer s ...
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Sales - Solutions Center Representative
1 day ago
Pyramid Consulting Columbus, United StatesImmediate need for a talented Customer Service Representative (Insurance and Financial Industry). This is a 04+ Months contract opportunity with long-term potential and is located in Columbus, OH(Onsite). Please review the job description below and contact me ASAP if you are inte ...
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A-Line Staffing Solutions Franklin, United StatesJob Description · Job Description A-Line Staffing is looking for multiple Healthcare Call Center Representatives in Franklin, TNI. I have listed a Detailed Job Description along with Requirements for you to review. If you are interested please contact Brad Zidek at or by Email · ...
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A-Line Staffing Solutions Franklin, United StatesJob Description · Job DescriptionA-Line Staffing is looking for multiple Benefits Verification reps in Franklin, TNI. I have listed a Detailed Job Description along with Requirements for you to review. If you are interested please contact Brad Zidek at or by Email · Job Descript ...
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A-Line Staffing Solutions Franklin, United StatesJob Description · Job DescriptionA-Line Staffing is looking for multiple REMOTE Benefits Verification reps in Franklin, TNI. I have listed a Detailed Job Description along with Requirements for you to review. If you are interested please contact Brad Zidek at or by Email · Job D ...
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Improveit Home Remodeling Columbus, United StatesJob Description · Job DescriptionInside Sales Contact Center Representative · Improveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by providing high-quality products and excepti ...
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Improveit Home Remodeling Columbus, United StatesJob Description · Job DescriptionInside Sales Contact Center Representative · Improveit Home Remodeling has been a trusted name in the home improvement industry for over 35 years. We are dedicated to enhancing the lives of homeowners by providing high-quality products and excepti ...
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Call Center Representative
2 weeks ago
Randstad North America, Inc. Dublin, United States-Interact with customers via telephone to provide information · -Process transactions and reply to inquiries about services -Use computer system to track, gather information, and/or troubleshoot customer issues · -Record customer interactions, Call Center, Representative, Retail, ...
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Call Center Representative
22 hours ago
Dawson Dublin, United StatesJob Description · Job DescriptionCall Center RepresentativeFinancial & Legal Services$18.00 per hourMonday-Friday, 9:00a-5:30p or 12:30p-9:00pStarts May 2024Dublin, Ohio (onsite) Class Action business operates a call center to handle potential claimant inquiries and claims. The i ...
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Dentist - DDS/DMD
5 days ago
Aspen Dental Columbus, United States Full timeAt Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive compensation, and flexible scheduling will hel ...
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Dentist- DDS
5 days ago
Aspen Dental Franklin, United States Full timeThis opening is for an Associate Dentist. · At Aspen Dental, we put You 1st, offering the financial security and job stability that comes with working with a world-class Dental Service Organization (DSO). Our best-in-class learning and development training program, competitive c ...
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CNC Programmer
1 day ago
Carlisle Interconnect Technologies Franklin, United States**SUMMARY** · The **CNC Programmer** is responsible for supporting the production of machined/fabricated components by creating CNC programs, defining work holding and fixturing, identifying required tooling, and developing necessary support documentation as needed to produce pro ...
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Medical Director, Medical Safety Officer
1 week ago
BD Franklin Lakes, United States**Job Description Summary**: · **We are **the makers of possible**: · BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design a ...
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Security Officer Full Time Evening $3
6 days ago
Concord Hospital Franklin, United States Full timeSummary · Security Officers shall be responsible for activities necessary to ensure the stability and safety of patients, staff members and visitors, in accordance with regulations and policies of the Security Department. · Education · High school or equivalent (GED). · Certifica ...
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Diesel Mechanic/Technician I
5 days ago
Penske Truck Leasing Columbus, United States Full timeLocation: 4591 Industrial Center Dr, Obetz, OH 43207 · What's the Job? · Ready to move your career forward? As an experienced Technician at Penske, you'll do exactly that. Here, you'll perform preventative maintenance and repairs of all levels on the newest and best maintained fl ...
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Contact Center Representative
8 hours ago
MRA - The Management Association Powell, United StatesJob Title: Contact Center Representative Company: BMI Federal Credit Union Location: Dublin, OH Pay: $ $20.50 Schedule: 40 hours per week. Flexibility required to cover weekday shifts between 7:30 a.m. and 6:00 pm, and rotating Saturdays from 9:00 a.m. to 1:00 pm. ABOUT BMI FEDER ...
Call Center Representative - Columbus, United States - Percepta House
Description
Job Description
Job DescriptionJob Title: Call Center Representative
Job Summary:
We are seeking a dynamic and customer-focused Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries efficiently. You will handle a variety of incoming calls, including customer inquiries, product support, and general information requests. The ideal candidate is a great communicator with a passion for helping others and a strong desire to exceed customer expectations.
Responsibilities:
Requirements:
Call Center Representative professionals in Columbus
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